On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Missguided
Snag Tights
Fashion Nova
Yesstyle
Spiral Direct
Cider
Charlotte Russe
Savage X Fenty
atthemoment
Wicked Clothes
Bloomchic
In The Style
Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1900th among Women's Clothing sites.
We monitor reviews for authenticity
I've ordered an item from SheIn. It was very pretty, true to size and good quality. The description was faithful with the product. The shipping was pretty fast. I surely recommend it!
I suspect that the clothing is "pinned and tucked" to the models for the photographs. The fabrics are terrible and the clothing is ill fitting and boxy. Save your money.
My order came quickly but the quality is terrible and the sizes are all different for 3 items. The returns are very complicated. Will not use this company again. I should have read the reviews BEORE I ordered.!
Hi Catriona,
Thank you for ordering from our website. We apologize that you have had a dissatisfying experience with your order.
We would be happy to assist you in exchanging or returning any items that you feel are unfit. We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have received, we will review and confirm a free return for you so that you may receive a refund immediately.
Sincerely,
SHEIN Customer Service
I've ordered from Shein several times and have not been disappointed with any of my orders. I love the fact that the site has reviews and photos of customers wearing the items so you can see what it looks like before you buy it. My latest purchase was a grey fluffy jumper and I love it so much!
A friend got me a present from SheIn and the quality was relatively good for the price she paid. It seems it's worth trying SheIn out :)
My order hasn´t arrived. It´s been more than a month since I order it. We cannot track the order, the status is the same since october 11th.
Hope to get some answers soon.
Hi Ana,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes 7-20 business days for the standard shipping to Mexico, there is some delay of your package.
We will contact the shipping company and urge them to accelerate the process, please kindly wait a few more days.
Apologize again for all the troubles.
Sincerely,
SHEIN Customer Support
On Oct 10,2017, I placed an order of 3 items at total cost of $63.00 to see how the quality of the product and service as I have read various comments. I then received an email on Oct 11 asking me to send photo of my credit card and photo of official identification for them to 'release' the items from warehouse as SHEIN was suspecting fraud. I have never experienced that before so I asked SHEIN to cancel the order and refund the money to my credit card. I called my credit card company and told them about SHEIN's request. They said they have never heard anything like that. They further said that seller can always call the credit card company to verify. They also told me that SHEIN had charged twice of $63.00 to my credit card on Oct 10,2017. I do not understand all of these. I can only conclude that SHEIN is not a trustworthy company.
Hi Joanna,
Thank you for ordering from our website, we are so sorry for all the troubles.
Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before it is sent out for shipping.We carefully evaluate accounts to protect our shoppers from any unwanted billings, and we seriously promise that we wont reveal your personal information to others.
Now we have already cancelled your order, and processed the refund to your credit card, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.
And we checked your account, we only charged you one time, if your credit card has been charged twice, please provide us the photos of billing, we will certainly help you to solve this problem.
Sincerely,
SHEIN Customer Service
Placed an order with Shein on 10/6. Money was taken from my bank on 10/11, but have heard nothing more. When I login and look under My Orders, there is nothing listed. What is going on? I don't even have an order number! I just want my money back immediately! You can contact me at *******@gmail.com!
Hi Amanda,
Thank you for ordering from our website, we are so sorry for all the troubles.
We find your order through the email address you provided us.
It shows you have two account on our website, and the order was made on the account ([email protected]), the email address is not correct, that is why you have not received our confirmation emails.
Now the package has already been shipped out, the tracking number is 940551020086XXXXXXXXX, you could track through the link https://www.usps.com/.
The package is in transit, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
They send me two pieces that the only thing similar they had with what i bought was the color. Never again
Hi Vallita,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience.
We have a strict quality assurance before items are packed and shipped, if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have receive we will review and confirm, and help you to solve this problem.
And the second package has been shipped out today, the tracking number is JV055XXXXXXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package is in transit, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
I placed my order and my items arrived in a timely fashion. However, none of the clothes I had ordered were suitable; the sizing was way off - either too small or too big. No matter, I'll just return them all. To return items you allegedly have to 'submit a ticket' on their website. On logging in I discovered that there was no record under 'my orders' and I assume for this reason I was unable to 'submit a ticket'. Several times I attempted to request assistance via the online 'help' tool. Not one response. There is no phone number or address or any other way of contacting this company, so I have no way of returning my items and getting a refund. I have since found out that a friend of mine had the exact same problem, couldn't speak to a human; eventually she gave her items to a friend. Disgraceful company. I want my money back.
Hi Lorraine,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, it shows you have two account on our website, one is registered by your email address [email protected], and another account is registered by your Facebook account.
You logged in the Facebook account recently, but you made the order on another account, please log in with your email address [email protected], you will see your order.
And the sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
Please confirm with us which items you want to return, we will certainly help you retrun and refund.
Waiting for your reply!
Sincerely,
SHEIN Customer Service
The clothes are beautiful, soo in love with every piece I ever order. They are great, cheap and so responsible. Love shein soo much!
I ordered 7 items and received 2 relatively quickly, then had to wait a while for the other 5. The quality of every item was abysmal, but I suppose their prices should have been an indication. I returned the items and after 3 weeks am still waiting for my refund. They first "refund" the money back to your SheIn account (so they pretty much still have their hands on it) so you have to "withdraw" it. It has been two and a half weeks since my withdraw and I am still waiting for the money to show up in my bank. Every time I talk to customer service I get a different response of what the hold up is, how long it should take, etc. Still waiting for my money back. Will never order from SheIn again.
Hi Jodie,
Thank you for ordering from our website, we are so sorry for waiting.
We checked your account, you have successfully withdrawn deposit to your credit card on September 24.
Normally, it take the bank 10-20 business days to process the refund, please kindly wait a few more days.
We will also contact the bank and confirm the refund for you.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
I ordered a bunch of clothes from this website ($350 worth) because I liked the look of the items. I receive an email to say that I have to send them a photo of my credit card and photo of official identification for them to 'release' the items from warehouse because the order is large and they think it could be fraudulent activity. I have NEVER been asked to send photos of my credit card details for any other orders I have made across online shopping so I am unsure how come this is only a concern now. Interestingly, they have already taken the money from my account - so I was stuck with having to supply such information.
Absolutely ridiculous!
Hi Hilary,
Thank you for ordering from our website.
Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before it is sent out for shipping.We carefully evaluate accounts to protect our shoppers from any unwanted billings, and we seriously promise that we wont reveal your personal information to others.
We checked your order, now all the items are ready, we will ship the package out within 1-2 business days.
Once it shipped, we will inform you by email.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
I placed order October 4. Money withdrawn from my bank the 5th. Tracking indicates order has not been sent. Is your company legite?
Hi Cyndi,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
Now your package is ready and will be shipped out today, the tracking number is 940551020088XXXXXXXX, you could check through the link http://zpd.360zebra.com/track/parcelview#/.
And the standard shipping normally takes 6-8 business days, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
Just received my package. Spent 190.99 on the clothing. Absolutely the worst quality clothing I have ever purchased.
The thinnest material even on what was considered a sweatshirt. The stitching on the clothes is horrible and coming apart. Not to mention, the shipping took forever. Please do yourself a favor and do not buy from this company.
Hi Lori,
Thank you for ordering from our website.
We are so sorry that you are not satisfied with the items you received.And we have sent the return procedure to your email, please check your email and return the package back.
Once we received your returned package, we will refund you as soon as possible.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
Money taken, no merchandise! Someone really needs to respond and give a status of the items that were ordered! This is not the way to do business! I paid for express shipping and have not received anything since I placed the order on 09-27-2017. Please advise the status of the order!
Hi Juanita,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, but because one of your items are our best sales products, it takes more time for processing.
Now your package has already been shipped out, the tracking number is 5569XXXXXXX, you could check through the link http://www.cn.dhl.com/zh/express/tracking.html.
The express shipping takes 2-4 business days, you will receive the package soon.
Apologize again for all the troubles, we have added 300 points to your account for compensation, please check your account later.
Sincerely,
SHEIN Customer Service
Trendy pieces at an affordable price. I genuinely love their products. Key fact is to pay attention to their sizing info and you will be happy with your purchase :)
I ordered clothes not suitable so I sent them back cannot get back online to get refund keeps saying wrong email address don't go near them
Hi Donna,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, the email address you used to register on our website is [email protected], if you forget the password, please click the button Forgot Your Password.
If you still could not log in, please contact us, we could initialize your account and help you to log in.
We have received your returned package, and processed the refund to your SheIn Wallet, you could use the money in your wallet to reorder on our website or withdraw deposit to your Paypal account at any time you want.
Waiting for your reply!
Sincerely,
SHEIN Customer Service
Hi, I placed on order on 4th Oct (Wednesday) for express delivery, I received a mail with my tracking number later. But when I enter the number on the linked site, it comes as non-existent. I'm hoping to receive my order on Monday or Tuesday (9th or 10th) since express delivery takes only 3-5 business days. Please could you help with this, the delivery is extremely urgent for me and let me know whether i'll get it on time. Thank you.
Hi Aangi,
Thank you for ordering from our website.
Please kindly send us your order number or the tracking number you received, so that we could check your account and help you to solve the problem.
Waiting for your reply!
Sincerely,
SHEIN Customer Service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kimberly,
Thank you for ordering from our website, we are so sorry for letting you down.
We would be happy to assist you in exchanging or returning any items that you feel are unfit.
And we have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have received, we will review and help you to solve the problem.
Sincerely,
SHEIN Customer Service