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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1904th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

RU
2 reviews
2 helpful votes
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Good
November 2, 2017

I constantly find in this store the hottest trendsThe quality corresponds to the price! Delivery to my city only 2 weeks) I'm happy!

Date of experience: November 1, 2017
Germany
4 reviews
1 helpful vote
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Amazing shop!
November 2, 2017

I love Shein!
The clothes are very nice and the prices are amazing.
The clothes are very fastvat home!

Date of experience: October 31, 2017
France
1 review
0 helpful votes
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Jamais été décue
October 30, 2017

J'adore ce site, je n'ai jamais été déçue, j'ai même plutôt été souvent agréablement surprise! Je recommande mais pour ne pas avoir de mauvaises surprises il faut bien regarder les commentaires sous chaque produit pour choisir la bonne taille

Date of experience: October 30, 2017
France
2 reviews
0 helpful votes
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Experiencia muy positiva
October 30, 2017

Mi pedido llegó en el tiempo estipulado incluso unos días antes
Mi experiencia con ellos es muy buena
La calidad del vestido es perfecta mejor imposible

Date of experience: October 29, 2017
France
1 review
0 helpful votes
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Love Shein
October 30, 2017

Je ne suis jamais déçue par mes commandes. Il y a beaucoup de choix et de vêtements tendances.
Je suis toujours contente des articles que je reçoit et je continuerai à aller sur le site.

Date of experience: October 28, 2017
France
1 review
0 helpful votes
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Awesome website!
October 30, 2017

I'm from France, and I Never had a problem with the website.
Always get my order, always just like on the picture
On SheIn, we can find things that we can't find on other website, and that what I like about it, and why I order on it since two years

Date of experience: October 28, 2017
Minnesota
1 review
0 helpful votes
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Disappointed
October 29, 2017

It was my first time ordering and I bought the Ancient Rome dress in denim blue. It came with so many loose strings around the whole bottom of the dress and at the waist band, I can tell it won't last long before it starts to completely fall apart. It also had a hole on the inside layer of the dress! And it came super wrinkled which you can steam out so that's not a big deal. I was so excited to finally try out Fashion nova but was very let down. I wrote a review on their website but of course they blocked it from showing up on the website and only allow reviews that will get more people to buy from them like how I was fooled and now I can't even return it and wonder if its even worth getting the E gift card if I'm just going to get another poorly made item on top of that I have to pay for the return shipping. Make sure to be cautious when buying from their site!

Date of experience: October 26, 2017
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Germany
1 review
1 helpful vote
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I have been a loyal costumer of Shein since long time and I used to order stuff for 200-300 dollars. Despite on negligent attitude (shipping delay for one month, wrong items in the parcel, obviously defective items), unprofessional approach (every time I received package without enclosed list of items which all other companies send together with items - by Shein you have to write it yourself if you send back some items!). And the last straw for me was that they refused to receive back the package because I lost the peceipt. The wrote offered me:"Unfortunately, you have not returned the package, we will not get the package, we have a big loss, we could only refund 50% of the refund, do". I know there are certain rules and the receipt is needed to be sent as a proof, but how many times did I order cloths from Shein? How much money did I pay for sending them back? Next time I chose another company on whom I cn rely and whoes service is much more convenient and professional.
I am very much disappointed and I will never recommend Shein to any of my friends and colleagues.
You lost few thousand bucks because of your careless attitude.

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2017
Viviana F. Shein Rep
over a year old

Hi Polina,

Thank you for ordering from our website, we are so sorry for all the troubles.
We checked the tracking number of your returned package, it was delivered.
We will send you a new package as you requested, including the items: tee17080XXX (size S), bag17071XXX and bag17083XXX.
Once the new package shipped, we will inform you by email.
And for the rest of your returned items, we will process the refund to your credit card as soon as possible, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.

If you have any other concern, do not hesitate to contact us.

Sincerely,
SHEIN Customer Service

Belgium
1 review
1 helpful vote
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I love shein
October 27, 2017

I dont know, I love shein, I love their clothes, accessories and jewerly as well. I always get what I expected to.

Date of experience: October 26, 2017
India
1 review
4 helpful votes
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PATHETIC STUFF!
October 27, 2017

For people like me out there, who love to dress up, avoid this one!. I am from India and the PATHETIC STUFF they sent me from SHEIN is NOTHING even close to what I had seen and ordered! And the best part is all these are cheap MADE IN CHINA stuff, which is so easily available in the footpaths of Indian cities! And I dished out a good packet imagining these will be at least good quality(if not high quality) stuff!
LEARNT A GOOD LESSON!

Date of experience: October 24, 2017
Viviana F. Shein Rep
over a year old

Hi Sangeeta,

Thank you for ordering from our website, we apologize that you have had a dissatisfying experience with your order.
We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the
Issue. Please send us a few pictures of the items that you have received, after confirmed, we will certainly help you return and refund.

Waiting for your reply!

Sincerely,
SHEIN Customer Service

Georgia
1 review
1 helpful vote
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I received a "Thank you" for your payment and a tracking number for my order. I am unable to track my order; moreover, I am unable to gain access to the site. The "server" is not working at the site location. My order is due to arrive 10/25/17 on Wednesday. Where is my order?

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 23, 2017
JUDY G. Shein Rep
over a year old

Hi Kutura,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order and another 6-8 business days for standard shipping, please kindly understand.
We checked your order, it is still processing, we have marked your order as priority dispatch, and we will ship the package out as soon as possible.
Once it shipped, we will inform you by email.

If you have any other concern, do not hesitate to contact us.

Sincerely,
SHEIN Customer Service

Barbra B.
Arkansas
4 reviews
3 helpful votes
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I bought some items. First time ordering from the site and the dressing fit good. I just wish I knew before had the dresses were coming from outside the country. Had I know the site was more or less an Asian website, I would have looked for the same clothing somewhere else cheeper. To expensive for what I received

Date of experience: October 20, 2017
Viviana F. Shein Rep
over a year old

Sorry for the late response, For any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Italy
2 reviews
2 helpful votes
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Love shopping there
October 22, 2017

Excellent shopping, good value for money! Always a good experience, quick delivery as well. Love the promo actions and discounts that thy have!

Date of experience: October 20, 2017
Brazil
1 review
0 helpful votes
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Melhor compra
October 22, 2017

Estou extremamente satisfeita com a compra, amei demais, tamanho super ok e entrega rápida, indico o site para todo mundo.

Date of experience: October 20, 2017
Pennsylvania
1 review
6 helpful votes
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The world should know not to order from SHEIN ripped off, stay away from this company otherwise you'll be flushing your money onto the toilet. Molly is the
Company representative she's up to no good.

Date of experience: October 19, 2017
Viviana F. Shein Rep
over a year old

Hi Mickey,

Thank you for ordering from our website, we apologize that you have had a dissatisfying experience with your order.
We checked your order, we have cancelled the refund to your SheIn Wallet and returned the refund to your credit card on August 15.
Have you received the refund? Please confirm with us.
If you still have not received it, please let us know, we will check with the bank and help you to solve this problem.

Waiting for your reply!

Sincerely,
SHEIN Customer Service

New Jersey
1 review
0 helpful votes
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Scam
October 22, 2017

I order something that was on sale online. They still had my size for a size exchange. Due to the item price going back up again. Told me it was sold out. To reorder.

Date of experience: October 19, 2017
JUDY G. Shein Rep
over a year old

Hi Lala,

Thank you for ordering from our website.
We checked your order, both of the items you ordered are sold out now, please check on our website.
And we have received your returned package, and we will process the refund to your credit card as soon as possible, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.

If you need any other help, do not hesitate to contact us.

Sincerely,
SHEIN Customer Service

Brazil
1 review
1 helpful vote
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Excellent site
October 22, 2017

Excellent site, fast delivery and no taxation, excellent quality parts. Highly recommend to everyone!

Date of experience: October 18, 2017
Barbados
1 review
5 helpful votes
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After placing my order on 07-04-2017 11:52:37 I am still waiting for the delivery, I get and understand that my delivery is international, however, I have ordered items from China and it never took this long. I just want a refund. I can't deal with this company anymore.

Shein attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 17, 2017
Viviana F. Shein Rep
over a year old

Hi Doreen,

Thank you for ordering from our website, we are so sorry for keeping you waiting so long.
And we will process the full refund to your credit card as soon as possible.
But the bank may need 10-20 business days to process the refund, please kindly wait a few days.

Apologize again for all the troubles.

Sincerely,
SHEIN Customer Service

GB
1 review
0 helpful votes
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Be wary of sizing
October 20, 2017

I read reviews carefully before ordering. But for price you get what you pay for. It did take a little longer to arrive but I was expecting that. Tracking was provided so I had no issue with finding out where my order was at any time. I am 53 and a size 8 and I ordered M in my items and they fit perfect so please be wary when ordering as the sizes are pretty off! But all in all I am satisfied. I would order again if I want cheap and cheerful items for my holidays.

Date of experience: October 17, 2017
Spain
2 reviews
2 helpful votes
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Best shopping
October 20, 2017

I like so much SheIn! The items arrived on time. The quality is perfect. I love them and i will order again from SheIn.

Date of experience: October 17, 2017