Sharper ImageReviews 155

I ordered a product from them because the link said no sales tax. On the initial check out screen it did not show sales tax. On the final it showed it. I assumed, my mistake, that it would be taken off when processed. Some on line companies do this. Order was processed and immediate receipt provided. Now I see sales tax. I placed the order around 9 pm. Couldn't get to Customer service other than email. I emailed indicating the issue. No response. I called first thing in the morning. Rep was pleasant enough but told me they couldn't cancel the order but would try. Then said I should call Fedex to try and stop shipment. Mind you there hadn't been enough time for them to even provide tracking information but somehow they couldn't cancel the order... i received tracking information that evening. Then received an email from Customer Service in response to my inquiry the night before saying they could not stop the shipment... Really? Then a survey which I answered honestly. This was a ridiculous experience. Lesson learned. Never again! I will tell anyone who listens.

I was happy to see that Sharper Image was reborn and eagerly ordered a Foot Spa Detox system. I couldn't get it to work, so I called them. The product in this case was sold by Sharper Image, but it was not "their" brand. In fact, it was a product that is normally sold to health care professionals for use on their clients. They offered no help, and referred me to the manufacturer. The manufacturer doesn't provide support to those who bought the item for personal use. Without any help, I tried to return the product. Sharper Image classifies this product as a "Personal Care" product, and states that those products are not returnable for any reason. So, I have a broken foot spa, no useable warranty, and no return ability. They should have been left for dead in my opinion, not resurrected.

Ive ordered from Sharper Image twice (a total of three products). I was happy with my orders. However, I was not happy that they subscribed me to Architectural Digest without my permission. I have severe migraines that are triggered by strong odors and newspaper and magazine ink are one of those odors. Ive gone on the web to www.dmachoice.org and opted out of all categories of mail so the only mail I should be getting is bills and other things that I have chosen to receive. I have advised Sharper Image that, since I cannot trust them with my information, I will no longer be purchasing anything from them.

My unfortunate experience with SI started with an absent item. When one of the two items I had ordered did not arrive, I, thinking, well, anybody can make a mistake, and I received a recognition email almost immediately. Then, a day or so later I got another email stating the they would fix this in 1-2 days. Seven days later I called. What a mess that place was. Everyone was harried and I kept getting sent to the wrong place. Called back a few days later, got their commitment to refund my purchase to my CC. Fine. But instead they gave me a $25 gift certificate plus a small credit to my CC. Like I will EVER buy anything from them again

Purchased a product on line as a Christmas present. Received a confirmation email for my order with a note that I would receive an email notification when the item shipped. I didn't receive this notification, and assumed the item was back ordered. I was surprised when my January PayPal statement showed that I had been billed for the item. When I called the store they told me the item had been delivered and signed for. The name on the receipt was not mine, or any member of my household. They told me "too bad" because I didn't contact them within 30 days of their shipment. How could I when I didn't know the item had been shipped I asked? After much push back on my part they agreed to give me a coupon for the purchase price that I could use to order something else. I was to receive the coupon via email within 3 days. 3 days has come and gone (and then some) and I have not received the coupon. I hope PayPal can help me get my refund.