Sharper ImageReviews 155

Dont Dont Dont buy this product. I bought one for christmas and it did not work. I sent it back only to get another one that does not work.
The other reason not to buy from sharper image is they wont give you a cash refund. They make u buy some other junk that they sell

I ordered what I thought was a Sharper Image product for $50 but received an "as seen on TV" $20 product sold at Big Box Stores. When I complained, I was told they don't price match.
It was a bait and switch with no explanation or credit offered.
Obviously a clever, unethical practice on Sharper Image's part that I experienced first hand.
Buyer beware as I am sorry I didn't read the reviews about Sharper Image before I ordered.

My wife bought a sit-down roll around seat with underneath toolbox for Christmas. In spite of me telling her I didn't want anything she bought it and over $1000 of other items from Sharper Image. The receipt I looked at was just over $960 and had a return date of up to Jan 31 2022. I already have one similar to this that I have never used and although I really appreciate it I didn't need it especially at a price of $159.99.
I got on the sharper image website and initiated a return. For an item that cost $159.99 plus shipping and tax, I was going to get back a bit over $70. After figuring tax and shipping, this means I was losing a bit over $92 on the return. I sent them an extensive email about this and never received a reply.
This is why I ask you to make sure you REALLY want the item with absolutely no intentions of making a return. The only thing I accomplished was really pissing my wife off. It is still sitting here fully boxed waiting for me to take it to Goodwill.

I purchased a Ultrasonic Humidifier from them. The Blower motor has go bad. I tried to reach someone who could tell me where I could get a part. The number shown on their web site is in Africa! They could offer no assistants. I asked them to provide a USA number or Transfer me to a Support person in the USA. They told me that they could not do it and hung up! I tried to e-mail they, but they do not provide an e-mail address. What they do provide is a link to Micro Soft e-mail drop down. I do not us Micro Soft. Therefor no help. I guess the only way to talk to them is to BUY a product on line. Will not be doing that again. Can not add photo of motor. Did not keep a proof of purchase. Under $100. I'm no looking for a refund! Just want to find a replacement part!

Was given faulty product for xmas by husband. Product did not work. Husband purchased new which did work. SI will not accept faulty item for return.
Sorry i don't know how to upload images.

It is impossible to cancel and order from these f***ing crooks. I cancelled the order in less than 5 minutes. They said it was too late. Well, they still delivered it. I refused delivery and followed the tracking back to them. 11 phone calls (filled with lies from them), they promised to refund my CC. I am still waiting 2 months after their promise and I still have not received ANYTHING from these crooks.
You do business with them and you DESERVE the screwing your going to get. I would wish you good luck. But, even if that luck came from GOD himself, nothing, and mean NOTHING will save you.

I ordered to products from this company. One was a hair removal system and the other a fat burner. When the products arrived I opened the hair removal system to find that it had horrendous instructions ( no fault of Sharper image) so I went to the products website to contact them directly and discovered that the product was listed cheaper by $60! I contacted Sharper image to find out if they would do a price match. I called the customer service number listed and it would disconnect whenever I pushed the corresponding number for assistance. After several attempts, I found an email address and sent the request that way. Four days later I received a response stating "no". I had never used the system so I decided to return it. After going through the online form for returning the item, it was determined that I would lose approximately $70 (you have to use their delivery option, so they deduct that amount along with other fees). The second item that I mentioned was the fat burner. I used this product as soon as I received it and it worked well the first time. The second time I used it, the timer did not appear to work. It felt like it was over an hour and the auto stop had not initiated, so I stopped the unit (The instructions clearly state do not use over 1 hour). The next day I set an independent timer and started the unit again. It was over and hour and the unit did not cut off, so it was clearly defective. I attempted to return the unit (for refund or replacement) because of the defect and was informed that I could not return an item used for personal use. It wasn't as if I changed my mind or in the case of the price match, the machine is broken!

Item i ordered didn't work but of find that out, I had to naturally open the box. Once the box is opened, they refuse to accept return b/c it is a "personal item". All they sell are personal items & they claim to accept returns. So, there stated return policy is a lie.

Beware of Sharper Image. When I tried to use a promised discount I was unable to, even after multiple attempts. After purchasing one of their products and not being satisfied with it I attempted to return it. Not only did I have to pay for shipping to return it, but they charged for shipping the product to me. I ended up receiving 50% of what I paid. Their service personnel followed a carefully scripted response to my concerns. Totally disappointed with what was once a great company. I will never purchase from them again. Potential buyers beware!

I got my husband a shaver and trimmer. They won't take it back because it's personal use. I said it's not even opened. They said NO sorry it can't be returned. So here I am with something that's not going to be used. Never will buy for sharper image

Massage Pro broke after 3 times of use. There was no response from Customer Service to help with issue.

I always Sharper image as a high end company. How wrong could i have been? I ordered an item for a Christmas gift on Nov 19. I received a notification on Dec 7 that the item was delayed and would arrive on December 13. Never came. Then i received 3 more notices before Christmas. Never came. After Christmas i was told that the item was back ordered. I was Never given that information or given the option to cancel my order and find another gift. Now that i am trying to cancel my order, i spent A long time with customer service and my only option is to wait until i receive the order and then apply for a return label and send it back and I will be credited a return. If you want the shppping experience from hell, i recommend sharper image.

The TV headphones I bought for my husband do not work. They are supposed to send the sound through the headphones and the TV is supposed to be silent (for me, in the same room trying to go to sleep :) It is not. The TV still makes sound and the volume knob on the headphones doesn't even work. When my husband called to get technical assistance he was aggressively targeted by a representative (on a customer service number provided in the written pamphlet enclosed with the headphones) to give her his credit card so he could pay a $2.00 shipping to send him a $100 gift card for his "inconvenience." Totally a scam! He said no he just wanted to know how to operate it correctly. She finally hung up on him when he would not give her what she wanted. He called a different number and was basically told that the itemt doesn't work the way we thought it did (from the description on their website!) and we could return it. My husband told him about the other woman and her attempt to scam him. He left the line to report this to his supervisor supposedly. When I got online to return the item, it had a long video on all the details on how to return it. The key though was that when your order number pops up it's supposed to pop up a return item box to click on. Without that box to click on you can't go any further! There was no Return button even though I tried to go through the process many times. When I called customer service (both numbers) I got an automated menu. I pushed the button to get a customer service representative or to discuss "returns" (I tried it both ways)--all I got was static. No recording, no person etc. Nothing. This business needs to be run out of business! They should at least have to change their name. I thought Sharper Image was a good company but I was sorely wrong! I wish I had done research on the company ahead--I did not know it went through bankruptcy years ago. I just learned that when did a search due to the problems described. With the Sharper Image name I didn't think I needed to research it! Do NOT ever order from this company and spread the word. I'm out $96.

Trying to get person to talk to on a Xmas gift return. Sharper Images system places you into a "silent" hold where you cannot tell if you are connected nor can you tell if an operator pickups to answer you. Never seen a phone system so bad.

Worst customer service system seen in 15 years.

Do Not Buy for them...

The worst mail order company to deal with! Had to return a Christmas gift I paid $ 95.00 for and they only gave me $ 57.50 credIt! Had to repay return shipping and other fees! Stay as far away from that third world company as you can! All crap made in china! Michael W Cahill

I ordered an item for Christmas four weeks ago. I still have not received it. I called customer service and emailed them several times and they lied every time. It is now going to be delivered after Christmas, that's five weeks from the day I ordered it. I will never order from sharper image again, they ruined one of my Christmas presents. Update-I just received an email that my item will be delivered on 12-28 -the supervisor promised I would get it by Christmas. I just received another email stating that if you ordered today you would receive your order by Christmas. This is crazy-never again!

When you shop at this store-they position it like you are getting a good deal. And with every shipment they send you a $25 gift card. Well the "gift card" is actually just a coupon code which they would offer you anyway. And the coupon code basically covers shipping which they charge you for anyway. Let me make this make sense. I spent $100. They offered me a 20% off coupon. Also the side was advertising 10% plus free shipping. Oh and i also made a puchase a few weeks ago and got a $25 "gift card". I could only apply one of these offers. So i applied the "gift card". So i had to pay shipping. The "10% plus free shipping" would have been the same as the "gift card" and so would the "20% off coupon". So i spent 100. And saved nothing. I still got charged 100. Even after all their scam marketing offerings. Just quit sharper image. Your free gift card after every purchase is really a $#*!ty coupon code that cant be combines with any other offer. Including shipping.

Ten days before Christmas, I ordered a product from Sharper Image for my 5 year old nephew. I paid extra for what the website explicitly called "Holiday Shipping." Two days after placing the order, I received the tracking info that said the gift would arrive on 12/28 - three day's AFTER the holiday.
I immediately called customer service and explained the situation, and both the the initial rep and the "supervisor" told me there was nothing they could do. I told them I paid for holiday shipping and asked what "Holiday Shipping" meant, and the supervisor said "that just means anytime in December." I then asked him if that's truly what he believed, just as a human and not a customer service lackey, and he finally agreed it was misleading. However, he continued to say there was nothing he could do. I asked for a full refund, or a refund of the enhanced shipping, or comp overnight shipping, or they could send something else - and they refused any request I had to fix it.
The "supervisor" said he'd "escalate" my complaint, and I've never heard back.
Mistakes and shipping delays happen. But that's not what this was: the website STILL says pay extra and get your product by Christmas. THEY ARE LYING. And when they ruin some kid's Christmas, they won't care and they'll tell you "Holiday Shipping" just means sometime before President's Day. It's tough to swallow such reprehensible mistreatment of customers.