Sharper ImageReviews 155

Ordered, they got my first name wrong, my last name wrong, my address wrong and my email address wrong. Have called 5 times and emailed twice with no answers, only lies. Do not do business with these people. Sorry zero rating is not possible.

I order one item and was charged 4 times, contacted the company what a joke. One order number confirmed by email, 4 charges, They tell me 3-5 business day to resolve the problem they created. Never order from this company,

Don't like cost $300. Says its very quiet NOT. It sounds like a flying saucer. A loud whoring sound. Makes a sound like one of those bug zippers, and does it quite often. Not very happy with it.

They lasted just barely over the 1 year mark, then crapped out. Won't replace it. Bull$#*!.
I'll never buy anything from them again.

I bought 2 UV Sanitizer lamps. Used them 4 times. Today I charged them to use and neither one would illuminate. Contacted them via chat, they couldn't help. Neither could their other help department! The product was discontinued. In stead of a refund they just said sorry! Not more Sharpe Image products for me!

Everything I've bought from them is faulty. Speakers that don't work, lights that aren't wired, and cracks within plastic on multiple products. Their customer service is good, so make sure you get a refund, or avoid the headache and never order from them.

The Sharper Image has always had the reputation for having different, sometimes off the wall things you don't find elsewhere. I have a husband who is difficult to buy for because he gets whatever he wants and always has to have the gadgety-type things. His feet get cold in winter, so I found some heated slippers I thought he'd really like, total cost nearly $150. Oftentimes, I will put an item in the shopping cart and think about whether or not I really want to buy it, then come back in a few days or so. This is what I THOUGHT I had done. With a lot of Christmas shopping, I didn't notice the debit from my bank account. In searching my acount for some other entry several months later, I found the debit to The Sharper Image. I then realized that I had actually ordered the slippers, but had not received them. I contacted CS and was told I would have to provide the invoice. Being very busy with work, etc., it took me quite awhile to get to searching my emails for the invoice. Eventually, I found it and sent that with a picture of the debit from my bank account. At this point, I was told too much time had passed and the best they could offer would be $25 off on another purchase. REALLY? Like I would want to throw away more money to this company who wouldn't either refund me or send me the item purchased? So basically, they got my $150 and I got nothing. Do you want to do business with a company like this?

Ordered something... no email so called back two days later... was lied to that the order did not go through... ordered again at a HIGHER price two days later?... got the reorder... two days later they charged me for the first one... sent a return label and told refund was coming... called today as second order did not arrive... got lied to again... THEY will lie and so far i feel they try to STEAL your money. DO NOT BUY ANYTHING FROM THIS SCAMING LYING COMPANY!

Waste of money. Worked for 2 months and then would not turn back on. So no results from using it in the time period.

After a leg injury, I ordered a heated leg massager in order to minimize the pain. Upon receiving the product, I plugged it into an outlet in order to test the inflator/heater, and-- NOTHING HAPPENED!

It neither heats, nor inflates, and it isn't returnable, so-- $200.00 down the toilet.
I received an email from them saying they would send a return sticker for the product, which was immediately reneged.

I will NEVER trust Sharper Image again.

I'll never by from them again. After having an issue with a product 3 times of it being shipped broken and used customer service ignored me and did not do anything to resolve the problem. Why would you sell a product that is constantly broken. Highly disappointed. It's a matter of time before they go out of business.

I called SharperImage because the product I ordered did not ship with all parts. Customer service told me they do not send replacement parts and that I need to contact the vendor. I contacted the vendor (Myelicto) and was sent to voice mail every time. First time shame on me. I will never buy another product from this company. Its a shame really... they used to be a good company.

I purchased an item, as a gift, from Sharper Image on March 6th and received an email, along with a confirmation number, indicating that the order had been received and that I would be notified via email when it shipped. Here it is March 24th and still nothing! I called customer service and was told that it's scheduled to ship on April 4th. When asked, the Rep confirmed that it was on backorder but didn't know what to say when I asked why I wasn't notified. Since the item was purchased as a gift and I will not have it on time I asked that it be canceled. Even though it's not scheduled to ship for 11 days I was told that cancellation was not possible. Pretty amazing that they could take my order be aren't able to cancel it. I agree with some of the other Reviewers that a negative rating would be most appropriate for these shysters. I'm going to reach out to my credit card company to see if I can block them from charging my credit card.

The product is actually a Verseo Smooth electrolysis device that is sold on Amazon $30 cheaper and returnable if dissatisfied. Sharper Image will not refund your money. You only get a credit to buy more merchandise that they don't make, but can be bought on Amazon a lot cheaper. I won't ever buy anything from them again.

I've bought previous healthcare gadgets (neck electrical stimulator) that works as advertised, but ordered four others that arrived today, and so far three of the four (haven't tried the fourth yet) don't work right. I will say, they must have fixed their customer service, though, because I got my call back with ten minutes and was given the option of exchange with a free return label. Rather have a working product now, though.

They have no customer service. Shaper image Admin and return policies are scam! If I could give a review in negatives, their service is minus 10! I would never recommend buying anything from them directly and forget about returns. They will keep your returned product without a refund till you call them several times over several weeks over in South Africa or Panama. They deduct almost 50% of your original price anyway for any return and then give you a hard time for even that 50% money back!

I ordered 2 products, but the package contained only one, even though I was charged for both. When I tried to contact them, I could never get through. So I tried to stop payment. However, my credit card showed me that I had received a package so they wouldn't stop the payment. Of course, the package did not contain the product in question. When I finally got through to a customer service rep, she promised to send the product. That was 2 months ago and there is no product. Pretty clever scam, eh? Charge me for a product I never received and get away with it because a package, half-empty, was delivered. I wonder how common this scam is?

Paid to have item returned. Ten days after they received the item the refund is still "in process". I was literally told on a call to them that they have had so many returns they are having difficulty refunding everyone! Not good. They have now said it will be another ten days. Have never had such an issue with other companies. Note: they had no problem charging my credit card when I made the purchase.