Sharper ImageReviews 155

I love SHarper! I had my Morpheus8 treatment with Emily and she was very knowledgeable and made me feel comfortable during the treatment. All of the staff are lovely, from the moment you check in to check out! I will be coming back for facials, and to see Dr. Harper for injectables! Thank you everyone at SHarper!

Bought several several items, golf ball finder glasses, broke first time used, golf GPS Garbage, heated shirt Garbage. I wouldn't buy anything from this company, price too high and quality way too low!

This company rips off the customer via poor quality item(s) as well when return is able to be done, they take away from YOUR refund, the shipping and handling/s&h charge when ordered, the shipping and handling charge when you return item and they charge you fee of some sort also! I lost a total of $37.18. I can see if they want to be snivling aholes to charge for the return s&h but all that they did take/took from me is bullcrap. This company needs an investigation done of the money they steal from customers in my opinion.

I was so excited to purchase items for Christmas gifts that I thought family and friends would enjoy from Sharper Image! THAT WAS A MISTAKE. Almost everything was pure JUNK! Returns were difficult, at best. The refunds I received didn't match the purchases returned, and they wouldn't send me a breakdown of the deductions they took off of the returns. One bag of items has never been refunded. I calculate I LOST over $125 by what I would call their "swap and switch" purchase & return program. Don't trust them! EVER

Tried looking on-line for instructions to change the foils on their amazing shaver since the illustrations are so tiny in owners manual to be useless. Tried calling "customer service" for 2 days. 1st time I finally reached an agent after 38 mns whose command of English is laughable. I asked for a supervisor and was told one would return the call. No response rest of day. Called this AM and pressed option 1 to be called back. As of COB the same day, no call. The foils are so fragile I'm afraid I'd destroy them. I'll keep looking for a You Tube to help. Worthless "customer non-service"!

Ordered items for Christmas gifts, and received a free $25.00 gift card. Went to use that when I received an email about 20% off and free shipping. After all said and done my 65.00 balance was really $121.00. Shipping refund is sent to use next time. Was told only one promo can be used at a time, so forget the additional 20% off since I entered the 25.00 gift card. The real kicker is the website doesn't alert you about this and allows you to enter the promo on top of their promo. It doesn't add up. I'm still on hold for customer service!

You will be swindled into thinking you are getting free shipping but in reality they will give you back your freight after you pay it in the form of rebate. But you can not use it with other discounts and they will only rebate the freight on the new purchase. Stay away they suck as a company

Free shipping and promotional discounts are deceptive offers. At checkout you will be charged for shipping, then an equivalent amount will be credited to the purchase indicating the purchase is free -- then you will be given a credit for future purchases equivalent to the costs of the free shipping which turns not to be free since it is added to your bill, so you end up paying for either the shipping costs or the so called free credit. But as the saying goes...there is no free lunch or in this case no free shipping. If you're an Amazon prime member the shipping is free and you can compare the item you're looking for to other like items.

These people are very deceptive. DO NOT DEAL WITH THEM! They pretend to give discounts, then take them away. Then they charge you for future savings, basically FORCING you to buy gift cards. Avoid Sharper Image unless it is your ONLY OPTION!

Nice concept, doesn't work The first pair arrived as ordered, in large. Charged them and didn't work. Went through a tedious return process and the replacement gloves finally arrived in SMALL! Returned an unopened box. Two months later, I still don't have a working pair.

How completely unethical to take a trusted brand and turn it into nothing but cheap Chinese garbage. And I really mean cheap, even by Amazon standards this stuff is garbage. And then when we returned the item for some reason we did not get the full amount back even though it was brand new still in the box. They gave us a $25 gift card with our order as if we're ever going to order again, and I returned it with the order but still did not get the full refund. Steer clear this place is not what it used to be, at all.

This item has still not been received when it should have been here before Christmas. The company states that the order has already shipped so it cannot be returned and they will not offer a full refund. Will never order from them again.

They advertise free shipping, but it's not as it seems. It is "cash back" that you receive via email a day or two later to use on their website.
I bought this as a gift for someone and they didn't end up liking it. I had to spend $18 for return shipping! In total I spent $84.66 ($63.99 for the product and $13.95 for shipping) and I am only getting 50 bucks back. I guess they need these shady non-consumer friendly practices so they don't go out of business again...

Sharper image will not cancel your order once placed. You are screwed. I called them to ask them to cancel an order that was placed not even 2 minutes ago and they said no, i will have to wait and send it back on my dollar. It was a 700.00 purchase for my son for xmas. Now my son will not get the one thing he wanted for xmas and they refuse to cancel it so i can go and find it elsewhere. I went through paypal for finance and they refuse to cancel it also. Scam, all of them are scammers. It is sad. I will never use paypal or sharper image again.

I ordered a gift advertised for $55.00 with free shipping. The website charged me $15.00 for shipping. So I went back to see if I missed something. Hit submit and they charged me twice for the item (110.00) and twice for shipping (30.00). I am now paying $140.00 for an item offered at 55.00. I call immediately to have them cancel one and they did - only they didn't. I got two of them in the mail in the same box. Even though these small items were in the same shipping box I had to pay $30 for shipping? I call to return one. All I get back is $40 because the are charging me an additional $15.00 from the $55.00 it was supposed to cost. I will NEVER buy from this company again. I ended up getting the item for $55.00 and paying $45.00 for total shipping. Use Amazon. You can hate Bezos, but at least they know what they are doing.

Logistics nightmare. Worst shopping experience of the year. Customer service horrible. Never received my order. Took 4 emails and a phone call to figure out what happened. I will NEVER shop here again. Save yourself the trouble and go elsewhere.

Purchased a misting fan for $220 in July to take to my home in Florida where I live in the winter. In October I removed the fan from the box and plugged it in and the motor would not turn the flimsy plastic fan blades and it made a grinding noise. I was surprised how cheap this fan is made considering how expensive it is. Called to return for a refund and was told they could only exchange since the warranty had expired. This fan is an expensive piece of flimsy, cheaply made garbage. So they sent another fan that I promptly returned because it was under a new warranty and instructed they credit my account to the original form of payment. I received an email starting they would give me store credit minus $25 return shipping fee. The agent said I did not ask for a refund to my credit card. This is incorrect, not only did i verbally ask for a refund to my credit card I wrote it on the return form when I returned the merchandise. Oops! I was put on hold then told I would be receiving a refund to my original form of payment and should see it on my credit card in 5-7 business days. I should have been given a refund to begin with instead of having to get another fan that i did not want because it's absolute garbage! I stated I would file a claim with my credit card company if I do not receive the total refund. I will NEVER do business with Sharper Image again. They are expensive, the quality of their merchandise is substandard and their customer service is terrible!

I got my drone brand new next day I was flying it the propeller just came off and I couldn't find it because it flew somewhere so I called their customer service and asked for a warranty or something and they said they can't help me out with it and that they won't let me return it or get a new propeller for it so I would recommend never buying one of these drones and either put good money towards a drone or save money and get a Walmart drone that'll be 10 times better than these.