Sharper ImageReviews 155

I bought the deep massager it didn't even charge so toke it back where I bought it and got my money back.

After returning an item per there specifications Sharper Image still has not processed a refund after waiting four months.

I purchased in January & used 9 days 2 x a day. Had it on my back got extremely hot & smelled something burning. Found a hole burning & smoking. The instruction booklet had a website All Star Innovations which had no contact information. I called Sharper Image was told a manager will get back to me in 3-5 biz days, nothing. I called back & was told they don't make this product & gave me the number to All Star Innovations. I called 2 days in a row & left a message, no answer. Finally I took it back to Bed, Bath & Beyond money returned no problem. I was very lucky that I did not get burned.

Ordered a Christmas gift on Dec 11,2020 (in the year of shipping disaters). Waited weeks knowing shipping was a mess. Called 1/3/21. Was told that FedEx delivered it to the wrong address and it was sent back to the distribution center. They could not explain why I was not notified, it was not immediately sent back out to me or refunded. I was told they would reship it and it would arrive in 1 to 2 weeks. On 1/25 still no package. Called back. It was never sent out nor was anything written in the computer. Melissa in customer service kept talking over me and implying that because I did not know the name of who I spoke with that it didn't happen. I canceled the order and not trusting them to follow through on the refund (given their track record) disputed my PayPal payment too. The degree if incompetence displayed was unbelievable. Save the aggravation and buy from a company that knows what they are doing!

I bought a blanket as a gift for someone. This was back in early or mid December.
I received an email confirmation stating I would receive another email with a tracking number when the item is shipped.
2 weeks later, still no email, no tracking number, no merchandise.
All email and phone calls to their 888 number went unanswered.
1-2 days after I filed a dispute with my credit card company (so I could get a refund), I got a reply from Sharper Image for the email I sent weeks earlier inquiring about the package.

They sent me a FedEx tracking number indicating the package was delivered.
I then told them that I don't know where it was delivered to but I didn't receive it.
I also told them that FedEx never contacted me about any delivery.

Long story short. They said they could not and would not issue me a refund. That they would look into it and maybe in 7-8 business day send me a replacement.
They said they will not send any tracking number for the replacement either.

Long story short.
I paid $145 for a blanket I never received.
No follow up email, no FedEx tracking number given. All email & phone calls to Sharper Image went unanswered.
More than a month later, after filing a dispute, I finally heard from them.
This time they told me they would send a replacement in 7-8 or more days, without a FedEx tracking number.
What if I don't like the merchandise and want a refund? What a joke.

I ordered a car cushion with massager and heat on December 18. A shipping label and tracking number came on December 23and as of January 15 still no package. I sent a email and received no response. I have talked to a customer service agent 4 different times with a 45-60 minute wait each time. Two people told me it was in stock and one agent told me they will send a email to Fed Ex to see what happen and within 3-5 days either they will have Fed Ex expedite the order or they will send another one\and I will receive the package in the 3-5 day window of course neither one happened. I called back and they told me it just came back in stock after two other agents previously told me it was in stock. Now it will be at least another 4 days to investigate the situation. After 4 days I still haven't heard anything. Not surprised. After almost a month later and I still can't get a answer on where the the package is or when I will get it. A good company would have just sent a another car cushion out.
Dont; waster your time or money on Sharper Image

Took over 3 weeks to deliver the item, arrived defective, couldn't get it to turn on. Called Customer Service, had to wait a very long time, then the Customer Service person was rude. I would never order from them again. Sharper Image is not the same as they used to be. Buyer Beware!

Purchased sharpers image Calm heating pad with massage option a week a go and now it's stopped working. The items have been using twice. No electrical issue at the outlet because my old heating pad is plug in the same outlet and it is still working. Purchased second calm heating pad with massage option and it was still not working after few used.
In the pass sharpers image products were reliable and I am not sure now. I post this review so you can decide before purchase mentioned item.

I am trying to return a item to Sharper Image. It was a gift my husband didn't like. So I printed up the return label and boxed it up to take to Fed Ex. The guy at Fed Ex told me I didn't have the correct bar code for him to scan. I went home to reprint it. That's when I noticed that what shows up to print is not what actually prints. OK, I email Sharper Image to tell them about the problem. No response. I then called their customer service number. That had a 63 minute wait! I've since emailed them 2 more times. Still no response. It will be a cold day in hell before I shop there again.

This company only post 5 stars reviews. I wrote a review of the 3-In-1 Heated Neck Therapy with Remote. I gave it two stars, warning about my personal use. They never posted. Untrusted company, overpriced, everything cheap made from China.

I purchased a gift for my daughter for the holidays. She did not like it so I called Sharper Image to find out how to return this item. After waiting an hour, I was able to speak with a representative who sent me a return label. I took the item to Fedex the next day. Sharper Image never sent me a confirmation on receiving the product back, but after tracing it, I knew it was returned. I called today and after 1 hour and 28 min. My phone call was disconnected. I will NEVER buy another item from Sharper Image, EVER!

I have spent an hour trying to figure out how to return an item to Sharper Image using their web site. First I could not find my order. Then when I figured out how to navigate to a return label, it would not print correctly, i. E. only a partial label would print. (They charge $7.95 to return an item.) So I had to take a screen shot and print that. Calling customer service is worthless. 40 minute wait with no automated call back. This is my last time ordering from Sharper Image. There are plenty of better companies to order from and I do not need the hassle.

Over a year ago, I bought a heated shirt. I could never get it to work. The company sent me a new set of batteries. Those didn't work either. Now my daughter gave me heated slippers as a gift. The batteries worked one time and after that never fully charged again. I will never, never, buy anything from this company!

I placed many orders with Sharper Image this holiday season. It was a total bait and switch in that the $25 "gift card" is not actually a $25 gift card... it can only be used if you purchase $50 or more AND you can NOT use your gift card with ANY promo codes. And, the 20% "cash back" is the same sketchy setup. If you ordered multiple items in one order and they are shipped separately, you will get multiple 20% cash back emails (one for each shipment). The crappy part is you can't combine these to use for one order - so you may get a $10 cash back and a $15 cash back from the same order but you can only use one per order which is ridiculous and pointless as a free shipping promo (since their shipping is way over priced) is a better deal than using a $10 cash back! Also, I actually didn't get my cash back code for an order and spent a ridiculous amount of time with customer service. It took over 2 weeks to get the code and it was on Dec. 23 (too late to use for XMAS). Lastly, customer service was a nightmare. I placed an order that I wanted to modify and called within an hour of placing the order. Customer service said they could not do anything and that I "waited too long" to call. I asked how long I had and they said 25 minutes (don't forget I spent at least that amount of time just waiting to talk with someone). Nonetheless, I asked them to just cancel the order and I would repurchase with my changes... no can do! They wouldn't even cancel my order 1 hour after placing it. UNBELIEVABLE. I had to wait until I received the items, call customer service again... wait for forever oh and get this... returns are not FREE! Beware!

I ordered two products one of which was shipped within two days. They sent me a tracking number for the other but it says something along the lines of "label issues, info to FedEx". Now two weeks later, the same tracking information (none, really) and when I reached a live person they told me that the product was out of stock but because they issued a label, I will still get it. They had no idea of when it would be available or anything else. BTW, I never received a notice that the product was out of stock. Very disappointed.

On December 1st I placed an order for an item listed as "in stock". I immediately received an email confirmation. Having heard nothing since, on December 18th I emailed customer service to ask the status of the order. On December 21st, I called the toll free customer service number and selected "3" to receive information about the status of the order. I was told it had not shipped, and that I must hang up and call the number again and select "5" to speak to someone about it. The excuse for it not being shipped was that, while it was in stock when I ordered it, so many people wanted it that by the time they went to fulfill my order, it was no longer in stock. They had to re-order more and the manufacturer was slow to ship. I asked how I didn't get one of the items that was in stock since I bought it when the system said it was in stock. I got a "we are sorry" answer. It seems if there are 100 items in stock and 1,000 people place orders, then 900 of the items weren't really in stock. And, of course, no one communicated anything to me for 3 weeks. I had to call and wait an hour for someone to tell me that my item would likely not be here by the 24th. This was my first experience online with Sharper Image, and it will definitely be my last.