Sharper ImageReviews 155

I ordered an electric nail clipper and for an additional charge, a bag to put it in. It was a gift. Got clipper, no bag. Called customer service. The refused to send me just the bag! Said they "couldnt do it"! They will refund extra charge for bag, but cant send me the bag! B. S.

DO NOT BUY FROM SharperImage.com!!!! They are scammers! I'm not sure if this has always been the case, but if you accidentally make the unfortunate mistake of purchasing something from them, you cannot cancel the order, and you will have to wait until you receive the package to return the item. And the shipping cost (which is horrendous) will not be refunded. So you end up paying for at least part of the order anyway... Probably about how much the actual item is to make, in fact. Horrible company and truly useless customer service.

When ordering a gift, they have you fill out a long, detailed form listing where the gift is to be sent. But then, the "Send to" address defaults to your billing address when using PayPal to pay. Not a good idea for a company that specializes in selling overpriced gifts online. Also be aware that, "cash back" means that you get a store credit applied to a future payment, and the store credit quickly expires.

I ordered a custom bobble head from Sharper Image on 11/12/23. They used an outside vendor allbobbleheads.com. Sharper Image sent me an envelope in the mail a few days later with a code for allbobbleheads.com. This code gave me a discount for allbobbleheads.com and they asked me to filled out some information and to send them two pictures of the person I wanted it to look like so they could create/cast it. I paid an expedited fee to have it arrive around Christmas or shortly after as it was going to be a present. They said it typically takes 6-8 weeks and they contacted me once or twice with questions about its progress. The first time they sent me a sample I didn't like it so they had to go back and make changes and then at the beginning of February I was finally able to give my approval to the final product. They should have sent it and they never did. My husband tried at least twice to get in touch with them during the month but never received and answer. I started reaching out to Sharper image on 3/9/24 trying to get someone in charge (manager/supervisor) to refund my money. Not only did I pay Sharper image $92.38 but I also paid all bobble heads $178.13 for a product I never received. I have spoken to various managers and supervisors over the past three weeks trying to get Sharper Image to refund all of my money since they contracted with this vendor they are ultimately responsible. Sharper Image keeps telling me they are waiting for a response from allbobbleheads and that they will contact me when they do. I have tried myself to call/text and email allbobbleheads.com with no response. I am angry that Sharper image is not standing by and refunding my money except for the $92.38 I paid them. It has been over 4 months since the initial order was placed with nothing to show for it. The manager will not even give me a time frame when they stop trying to contact the vendor and take responsibility for the order I paid for and never received.

We purchased an iphone/ ipod/ iwatch charger which did not work with iphone 15 model. We followed the instructions to return the item (which was never used) and only received 53.00 from the 90.00 that we paid. They justified this difference with nonsense excuses.

Lesson learned, this company stinks and don't but from them!

Received an item for Christmas which I needed to return. I had paid for item to be delivered more quickly and got message it would be delivered on Dec 14. It didn't arrive until Dec 18. So that extra postage was a waste of $$. Anyway I printed out the return label and was shocked that the return postage was $25. I wrote a note to put inside the pkg saying I was requesting that either the original postage or the return postage be credited back especially since it was not received on the date (or even within a day) of the stated delivery. Sadly I never heard from anyone at the company but later saw that my credit card had been credited the price of the item but nothing towards either the $25 or $20.95 paid for postage. Sad no one could call or email in response to my request! Very disappointed in the company and won't be doing anymore business with them.

I purchased an item as a gift and instead of refunding me they will only issue the refund as a gift certificate.

Ordered a product on 1/12/24. On 1/17 it went from Mi to TN to FEDEX, I think. It sat in TN waiting for someone to create a label for 7 days. I called today and was told a label had been created and it would ship via FEDEX today. Now it says there is an exception due to weather. I don't know if this is bologna but it is sickening. Keep thinking I should cancel and get my money back instead of the turmoil. 1st time to ever order from Sharper Image and will never ever again.

I made a mistake and could not cancel a purchase. I returned the item. What originally cost rounded $353, I received notwithstanding request for refund a store credit for approximately $303; however, I requested credit to my credit card for which I ultimately received 275 without any explanation. How $353 became $275 has yet to be answered by customer service. They purposely mislead unsuspecting customers. Buy elsewhere. Just terrible experience.

I would select a lower rating if they had a minus option! I purchased a pair of heated gloves; I was sent & charged for 2 pair, and they don't want to refund me the pair I didn't order. Customer service is awful, they even hung up when I asked for a supervisor. I was even told I didn't receive 2 pair and was not charged for 2. I told them I have proof of both. I just wanted a refund for the 2nd pair, and I would send them back. One person sent me a shipping label and said I wouldn't pay to ship back, wrong, they wanted to charge me $21.95 and then only wanted to give me $136.00 back on the 2nd pair and I was charged $177.37

Can't use the shipping "rebate" if you are trying to use another promotion. Would not have purchased if I had read that.

There is NO WAY to cancel an order. Sharper Image has a 30 minute limit on canceling an order. Know how long it took to reach a service representative by phone? 90 minutes! Any accommodation for this? Absolutely not! Read BBB complaints before you buy anything from Sharper Image. They rip off their customers!

I ordered the binoculars and realized right away that there was a better coupon code, so I tried to cancel my order within 5 minutes. I was told that I was unable to cancel but that I could return the item once I got it. Then they charged me $25 for shipping to return. I tried calling multiple times and was on hold then no callback. The binoculars seem very cheap and not even with the $200.

Applied a code for 20% off and free shipping and it showed that everything went through. I got the order confirmation and neither discount was applied. I called immediately, (waited on hold for 45 minutes) and even though my payment hadn't gone through i was told that the only thing they could do was to issue a refund that would "process immediately" but would take 5-7 days to show on my account. 7 days later and nothing. Again I called and they said my refund was still "processing". After talking in circles for 20 minutes they issued the shipping refund and said they issued the discount refund, but only the shipping refund showed up on my card. Still trying to resolve. 3 TIPS: 1. When calling hit the prompt for purchases because it's the only one they answer (even when you try the call back prompt- they don't call back); 2. Have them send you a confirming email for EVERYTHING they say while you are on the line; 3. UNSUBSCRIBE.

The summary of the purchase before Placing the order is CONFUSING! I'm sorry but it looks like someone does not know basic accounting! I can't tell how much I was going to be charged net of discount/free shipping, etc. It turned out I have to pay for shipping when I checked my credit card charge after I purchased it.
It would be sad if people gets turned off by your purchase summary format because I truly like your products.

I purchased the Foot and leg spa. I was so excited to get it for a nice spa experience at home. This spa was very rough on my feet, it actually made blisters. I contacted Sharper Image almost 2 months ago and had not received a response.

I bought an ice maker, I received it and it only worked for 3 weeks. Called customer service, they said send it back we will send a new one when we get the broken one. I had to pay to ship it back! It took awhile but I got a new ice maker. Same story, it worked for a few weeks and quit. Called customer service again. They said send it back we will refund your money. I returned this one, paying for shipping once more. I've been fighting with them to refund my money for over 6 months and still haven't received a penny from them!
Word of warning…. DO NOT BUY FROM SHARPER IMAGE!

I am echoing other frustrated customers.
Beware, there promotions, giftcards, coupons all are misleading and fraudulent.
I really hope, sharper image reads these reviews and make amendment to their business ethics!
You get Gift card of $25 but you cannot use them with there promotion discount!
Free shipping - There is no Free shipping, though the site says free shipping all over the site, you get cashback coupon for the amount you paid, but you cannot use that coupon on top of promo prices.this is messed up. I have not dealt with such online shopping frustration ever!