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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,794
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,127 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Elizabeth W.
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1st Order:
SYSX-*******
I reached out to do a happy return.
They offered me a gift card and then I got an email with the amount of the gift card Plus 20%.

I just wanted to just get the cash back because I didn't see any other items I was interested in purchasing...

But later that day, I saw some items, so I reached out and told them I would accept the gift card offer.

They sent me an email and said okay, you'll have your gift card information within 2 days.

That's been about 4 days ago and I reached out twice and haven't heard anything back from anyone, again...

So I'm not sure when I'm going to get a refund or the gift card.

So it's frustrating and disappointing.
Hopefully these fit perfectly so I won't have that same hassle again! Lol

Date of experience: January 26, 2026
Texas
1 review
0 helpful votes
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Excited - Great Quality
February 5, 2026

I recently received an item that did not meet what I was expecting. I emailed the company and received a response quickily and they helped resolve my issue with no problem. I am happy to be shopping with them again!

Date of experience: January 26, 2026
Florida
1 review
0 helpful votes
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Horrible Horrible
February 5, 2026

It's always a problem when you have to return or exchange your product. You always offer gift cards and percentage off but you give us a time limit in using it I will never take another gift card from you or percentage. You have to return it to the original payment method.

Date of experience: January 26, 2026
California
1 review
0 helpful votes
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Snug Fit
February 5, 2026
Updated review

I really like what this brand is setting out to do however if you are plus size the bras will be a tight fit. Otherwise the craftsmanship is amazing.

Date of experience: January 26, 2026

Great!
January 24, 2026
Previous review

Great! I am really excited to try out this shape wear :)

Date of experience: January 13, 2026
District of Columbia
1 review
0 helpful votes
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Shape Best By Far
February 5, 2026

My experience thus far has been great. This shape truly doesn't roll as much as other brands; however, you will get the support and hour-glass shape. I find wearing it also control your posture and stomach shrinkage.

Date of experience: January 26, 2026
Illinois
1 review
0 helpful votes
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My order came back quick.
February 5, 2026
Updated review

I enjoy my items that I purchased. I should have did a different size. And, the packaging is really nice! Thank you for the measuring tape. S

Date of experience: January 26, 2026

Awesome experience
January 24, 2026
Previous review

Awesome experience.

Date of experience: January 13, 2026
Kentucky
1 review
0 helpful votes
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Amazing!
February 5, 2026
Updated review

I have purchased 5 pieces within the past 3-4 months and every piece is amazing. I love Shapellx. Because I am aging, I don't want to have any altering surgery, Shapellx is better than any body cosmetic surgery. I love this company and its products!.

Date of experience: January 26, 2026

Amazing.
December 31, 2025
Previous review

My package arrived exactly when it was scheduled to. Everything that I ordered was perfect. I love them. I'm ordering more.

Date of experience: December 21, 2025
California
1 review
0 helpful votes
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Refund
February 5, 2026

The experience was good and the delivery was fast but I have tried to return for a refund and they only want to give me a gift card. I would like my money back.

Date of experience: January 26, 2026
Indiana
1 review
0 helpful votes
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Not happy
February 5, 2026
Updated review

Need to exchange 2 items for a smaller size. Received exchange well after 30 days. I still have 2 items that I don't need and would like to return them.

Date of experience: January 26, 2026

Exchange
December 27, 2025
Previous review

I just want to exchange some purchased items and have gotten nowhere. I just want an exchange for a smaller size. Not Happy.

Date of experience: December 11, 2025
Georgia
1 review
0 helpful votes
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This company had the best variety and quick shipping for customers. The info is detailed and sizing charts as well as videos and reviews are very helpful.

Date of experience: January 26, 2026

Love the products
January 21, 2026
Previous review

Love the products

Date of experience: January 11, 2026
Georgia
1 review
0 helpful votes
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😊
February 5, 2026

😊😊😍🥰😊😌😍🥰

Date of experience: January 26, 2026
Florida
1 review
0 helpful votes
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I ordered a tummy control and looked snatched in my dress. I have an event soon and wanted to feel the same and look the same.

Date of experience: January 26, 2026
Maryland
1 review
0 helpful votes
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Top Tier!
February 5, 2026

I have been purchasing my shape wear from Shapellx for years and I am pleased with every purchase. The material is quality and the fit is always amazing!

Date of experience: January 26, 2026
Indiana
1 review
0 helpful votes
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Easy to place order
February 5, 2026
Updated review

It was really easy to place the order but I am dissatisfied with the shipping. For the money that I paid for shipping it shouldn't take 2 weeks to receive my order. It sat in Illinois for 1 week.

Date of experience: January 13, 2026

Quick and easy
January 24, 2026
Previous review

Quick and easy

Date of experience: January 13, 2026
Illinois
1 review
0 helpful votes
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Never disappoints
February 5, 2026

Every order I have received arrived in a timely manner. The bras that I ordered were a true fit and very comfortable. Will definitely order again

Date of experience: January 26, 2026
California
1 review
0 helpful votes
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Customer service is horrible.
February 5, 2026
Updated review

Iv been trying to get ahold of customer service so I can return my order since it doesn't fit but they have it set up so you can't do returns on your own. You have to get ahold of customer service but that's hard when they don't ever respond.

Date of experience: January 25, 2026

Quick and easy, advertising is on point
January 23, 2026
Previous review

Quick and easy, advertising is on point.

Date of experience: January 13, 2026
New Jersey
1 review
0 helpful votes
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Not satisfied
February 5, 2026
Updated review

My item was not delivered on time as promised when I placed the order. When I contacted customer service they were rude, not helpful and even shady in her responses.

Date of experience: January 25, 2026

Easy, informative
January 14, 2026
Previous review

Easy, informative

Date of experience: January 4, 2026
Florida
1 review
0 helpful votes
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For my wedding
February 5, 2026

I need a good shapewear for my wedding so I knew i needed to order from Shapellx. Im anxious to see how my dress is going to fit with it on. I know I wont be disappointed. Due to my weight loss I sized down this time.

Date of experience: January 25, 2026
Texas
1 review
0 helpful votes
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The Way To Go
February 4, 2026

There's nothing that I have not purchased on this site that has done me wrong or steered me wrong. Everything that I have purchased thus far has fit me so good.

Date of experience: January 25, 2026
New York
1 review
0 helpful votes
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Needed Improvements
February 4, 2026
Updated review

1. The website needs to offer a favorites list or save for later option

2. Ordered a brown bra and a brown panty. I wanted it to match. The browns didn't even match. So disappointing! Shapewear should be cute and sexy as it is functional. Sell sets! Sell things that match!

3. The shipping company? I live in an apartment building. They couldn't even get inside unless someone buzzed him in so I couldn't get the package until days after his initial attempt. Other shipping companies are able to get inside and leave the package.

Date of experience: January 25, 2026

We need way to save items we want but not to buy now
January 20, 2026
Previous review

We need way to save items we want but not to buy now. So a "save for later" or "favorites"

Date of experience: January 10, 2026