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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,792
value
44
quality
3,444
This company responds to reviews on average within 1 day

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36,970 reviews

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Florida
1 review
0 helpful votes
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Was not what I expected
February 14, 2026

Thought I purchased high waisted with zipper closure. Product was very difficult to close. I'm a 1X and purchased 2X. Have to return it. Trying the body suit for better results.

Date of experience: February 3, 2026
California
1 review
0 helpful votes
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Both pair of stockings ripped getting dressed first wear :(
February 14, 2026
Updated review

I ordered a 2 pack of black stockings with the built in tummy control & but lift. Unfortunately the first pair ripped in the but area as I was putting them on the first time. I then tried the second pair they did the exact same thing. The material in the butt area is thinner then the legs so when you're trying to pull them up over your rear they tear.

Date of experience: February 4, 2026

Site was easy to use & the products look great
January 29, 2026
Previous review

Site was easy to use & the products look great

Date of experience: January 19, 2026
Florida
1 review
0 helpful votes
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Great quality items Excellent customer service
February 14, 2026
Updated review

The first time I placed a order I wasnt sure about sizing and not only did they reply to my email in less than 2 days they sent the right size and offered me to keep the other and these items are not cheap but worth it quality is top tier I have now just placed my third order with them and will be in the future

Date of experience: February 3, 2026

Confortable
January 27, 2026
Previous review

Excellent customer service I was a little off on the sizing for my first purchase and they was fast and efficient with the exchange

Date of experience: January 17, 2026
Florida
1 review
0 helpful votes
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Great Fit
February 14, 2026

I ordered the wrong size suit and the customer service representative sent out a new one right away. I am very pleased with the fit of the suit and would order from this company again.

Date of experience: February 3, 2026
Florida
1 review
0 helpful votes
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Incorrect description
February 14, 2026

The quality was good but the sizes were inconsistent with size guide that was provided I ordered a large it was more size for a small. I
Needed these items for a special event that I
Could not use so I had to purchase another that is more expensive. Would like to exchange items for a larger size

Date of experience: February 3, 2026
Florida
1 review
0 helpful votes
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Item did not work for me
February 14, 2026

My experience was fine though I had to return the item. The return process was a bit lengthier and more involved than most retailers I've dealt with, however; I eventually received a QR code and was able to send back my item. I am still awaiting my refund.

Date of experience: February 3, 2026
Georgia
1 review
0 helpful votes
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Exactly what I needed
February 14, 2026

This bra is exactly what I was looking for with the versatility of the straps. So many options.
Customer service had been amazing

Date of experience: February 3, 2026
New York
1 review
0 helpful votes
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Love the color
February 14, 2026

I love the vibrant color and stylish design of the swimsuit, though I typically wear a small size. This particular piece was very tight around the hips and bust, making it less comfortable than I expected.

Date of experience: February 3, 2026
New Jersey
1 review
0 helpful votes
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Satisfied customer
February 14, 2026
Updated review

I have a stomach and ordered the size I normally would wear but if you have a stomach you need to order a size up or two. I got in contact with the company and that worked it out euth me

Date of experience: February 3, 2026

Cut small
January 23, 2026
Previous review

The item was cut small. I normally order a 2x but that was too small uncomfortable. I'm not sure if a need a 3x or 4x so I can be comfortable when I wear this item.

Date of experience: January 13, 2026
Pennsylvania
1 review
0 helpful votes
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Awesome
February 14, 2026

This is a game changer it came fast i love it very comfortable can wear every day thank u for making this i will be buying more items from shapellx

Date of experience: February 3, 2026
Utah
1 review
0 helpful votes
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I feel scammed
February 13, 2026
Updated review

I received my order, tried it on and was disappointed. I asked to send it back but never got the QR code needed and the drop off location. I tried to call but can never get through to speak to anyone.

Date of experience: February 3, 2026

My shipping experience is good so far
February 1, 2026
Previous review

My shipping experience is good so far. Just the pricing seems a little on the high side.

Date of experience: January 22, 2026
Texas
1 review
0 helpful votes
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Real bad experience this time. My 1st order from this company was excellent. This 2nd order. #Didn't get my free item. And need to exchange or return item.

Date of experience: February 3, 2026
South Carolina
1 review
0 helpful votes
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Seeing the videos truly helped
February 13, 2026
Updated review

Buying shape ware is a daunting experience. Seeing ladies whose body shape is like me, made me feel confident about spending the money.

Date of experience: February 3, 2026

I truly appreciate the videos provided by customers
January 31, 2026
Previous review

I truly appreciate the videos provided by customers. They convinced me to go ahead and try it. Thank you Ladies!

Date of experience: January 21, 2026
Missouri
1 review
0 helpful votes
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Yaaaas!
February 13, 2026

It was worth the money when I needed to exchange the size. I just spoke with somebody over messenger on Facebook and size exchange.

Date of experience: February 3, 2026
Louisiana
1 review
0 helpful votes
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I have bought 4 pieces in total and I am always so shook at the cinching and snatching of it all! I am so happy and sure that Shapellx is the mutha of shapewear designs.

Date of experience: February 3, 2026
California
1 review
0 helpful votes
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Customer Service
February 13, 2026

I ordered the Bare Essentials AirSlim® Backless Underwear Bodysuit but received it missing the transparent shoulder straps advertised on your website. I initiated an exchange via email, but the customer service interaction was frustrating due to a persistent communication barrier. Her initial response was a $10 refund with a $30 discount on my next order if I kept the item as is. I appreciated this offer, but the the dress I need to wear with the shapewear with has spaghetti straps which is the reason I need the transparent straps. It took a week of back-and-forth simply to clarify whether I could be sent the missing straps or needed to process an exchange as I still wanted the item. Ultimately, I believe the representative misunderstood my request, as the item was processed for a return instead of the desired exchange. Therefore, I ended up returning the item.

Date of experience: February 3, 2026
Missouri
1 review
0 helpful votes
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Disappointed
February 13, 2026

When I first began ordering from Shapellx, the quality of products was different. I have not been able to find products with the same fit recently as I found when I first started patronizing this business.

Date of experience: February 3, 2026
New York
1 review
0 helpful votes
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A Bit Too Short
February 13, 2026

These work as described, but I wish they went up slightly higher on my body (right under the boobs) because it creates a lump between where the fabric stops and my bra that looks weird under a shirt. I would recommend trying a different design to avoid this. It does compress/flatten the appearance of my stomach, though.

Date of experience: February 3, 2026
California
1 review
0 helpful votes
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Low quality material
February 13, 2026

The previous purchase didn't fit. The quality was nothing like it was advertised. Very flimsy and thin material for a plus size shape wear

Date of experience: February 3, 2026
Illinois
1 review
0 helpful votes
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Shapewear didn't fit
February 13, 2026
Updated review

I ordered the size that was suggested for me based on my measurements and only half of my chest fit into the cups and as it's the largest size offered I couldn't find anything that fits.

Date of experience: February 3, 2026

The site is easy to navigate and the information is...
January 29, 2026
Previous review

The site is easy to navigate and the information is easily accessible. Just hoping I picked the right size because my measurements are weird.

Date of experience: January 19, 2026