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Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thought I purchased high waisted with zipper closure. Product was very difficult to close. I'm a 1X and purchased 2X. Have to return it. Trying the body suit for better results.
I ordered a 2 pack of black stockings with the built in tummy control & but lift. Unfortunately the first pair ripped in the but area as I was putting them on the first time. I then tried the second pair they did the exact same thing. The material in the butt area is thinner then the legs so when you're trying to pull them up over your rear they tear.
Site was easy to use & the products look great
The first time I placed a order I wasnt sure about sizing and not only did they reply to my email in less than 2 days they sent the right size and offered me to keep the other and these items are not cheap but worth it quality is top tier I have now just placed my third order with them and will be in the future
Excellent customer service I was a little off on the sizing for my first purchase and they was fast and efficient with the exchange
I ordered the wrong size suit and the customer service representative sent out a new one right away. I am very pleased with the fit of the suit and would order from this company again.
The quality was good but the sizes were inconsistent with size guide that was provided I ordered a large it was more size for a small. I
Needed these items for a special event that I
Could not use so I had to purchase another that is more expensive. Would like to exchange items for a larger size
My experience was fine though I had to return the item. The return process was a bit lengthier and more involved than most retailers I've dealt with, however; I eventually received a QR code and was able to send back my item. I am still awaiting my refund.
This bra is exactly what I was looking for with the versatility of the straps. So many options.
Customer service had been amazing
I love the vibrant color and stylish design of the swimsuit, though I typically wear a small size. This particular piece was very tight around the hips and bust, making it less comfortable than I expected.
I have a stomach and ordered the size I normally would wear but if you have a stomach you need to order a size up or two. I got in contact with the company and that worked it out euth me
The item was cut small. I normally order a 2x but that was too small uncomfortable. I'm not sure if a need a 3x or 4x so I can be comfortable when I wear this item.
This is a game changer it came fast i love it very comfortable can wear every day thank u for making this i will be buying more items from shapellx
I received my order, tried it on and was disappointed. I asked to send it back but never got the QR code needed and the drop off location. I tried to call but can never get through to speak to anyone.
My shipping experience is good so far. Just the pricing seems a little on the high side.
Real bad experience this time. My 1st order from this company was excellent. This 2nd order. #Didn't get my free item. And need to exchange or return item.
Buying shape ware is a daunting experience. Seeing ladies whose body shape is like me, made me feel confident about spending the money.
I truly appreciate the videos provided by customers. They convinced me to go ahead and try it. Thank you Ladies!
I ordered the Bare Essentials AirSlim® Backless Underwear Bodysuit but received it missing the transparent shoulder straps advertised on your website. I initiated an exchange via email, but the customer service interaction was frustrating due to a persistent communication barrier. Her initial response was a $10 refund with a $30 discount on my next order if I kept the item as is. I appreciated this offer, but the the dress I need to wear with the shapewear with has spaghetti straps which is the reason I need the transparent straps. It took a week of back-and-forth simply to clarify whether I could be sent the missing straps or needed to process an exchange as I still wanted the item. Ultimately, I believe the representative misunderstood my request, as the item was processed for a return instead of the desired exchange. Therefore, I ended up returning the item.
When I first began ordering from Shapellx, the quality of products was different. I have not been able to find products with the same fit recently as I found when I first started patronizing this business.
These work as described, but I wish they went up slightly higher on my body (right under the boobs) because it creates a lump between where the fabric stops and my bra that looks weird under a shirt. I would recommend trying a different design to avoid this. It does compress/flatten the appearance of my stomach, though.
The previous purchase didn't fit. The quality was nothing like it was advertised. Very flimsy and thin material for a plus size shape wear
I ordered the size that was suggested for me based on my measurements and only half of my chest fit into the cups and as it's the largest size offered I couldn't find anything that fits.
The site is easy to navigate and the information is easily accessible. Just hoping I picked the right size because my measurements are weird.
Answer: They are legit. I purchased from them. The item was as described and is excellent quality

