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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,791
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

36,828 reviews

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Florida
1 review
0 helpful votes
Follow Tiy J.
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Fabulous shape wear
February 22, 2026
Updated review

I ordered 2 pieces and they give me what I'm looking for. They snatch my tummy in while still making my butt look great. Only thing is that it kind of took long to reach. Luckily, I had shape wear from Shapellx from before.

Date of experience: February 11, 2026

The right choice
February 9, 2026
Previous review

I bought 2 shape wear pieces a few months ago and I cannot be more please with the how comfortable they are and how they sculpted my mid section. That's why I'm back

Date of experience: January 30, 2026
Ohio
1 review
0 helpful votes
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The item was too small I ordered two but the came in separate shipments having to wait before I could return and not being able to exchange it was a hassle… I had to return wait for a refund then order again

Date of experience: February 11, 2026
New York
1 review
0 helpful votes
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Measurements are inaccurate
February 22, 2026
Updated review

I wanted a refund but I was told I could keep the product that did not fit and was given a coupon for the amount I spent. I would have preferred to return the product for a full refund. If I knew that would have happened I would not have placed the order to begin with. I'm hoping this go around the items will fit.

Date of experience: February 11, 2026

Did not fit
December 29, 2025
Previous review

Requesting refund, sizing is off

Date of experience: December 18, 2025
Arizona
1 review
0 helpful votes
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My last time ordering from you guys wasn't the best because my order got sent to the wrong place and it was a hassle. You did end up resolving it though and I did get my order in the end. I absolutely LOVE your clothes / products, so that is why I still want to order from you.

Date of experience: February 11, 2026

ABSOLUTELY LOVE THIS BRAND
December 30, 2025
Previous review

Previous orders were amazing and I'm so excited to receive my new items

Date of experience: December 20, 2025
California
1 review
0 helpful votes
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I recommend
February 22, 2026
Updated review

High compression. Drama free potty access. Im tall, so i wish it contained more of my torso. Very pleased with it. Will try swimwear.next

Date of experience: February 11, 2026

Took several attempt to take my payment
February 8, 2026
Previous review

Took several attempt to take my payment

Date of experience: January 29, 2026
Florida
1 review
0 helpful votes
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The return system is horrible
February 21, 2026

Improve your return system, you make it almost impossible for returns. I won't ever order from this company again although I love some of the merchandise.

Date of experience: February 11, 2026
Ohio
1 review
0 helpful votes
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Great fit
February 21, 2026
Updated review

Quick order, easy selection, legs roll up though due to no Silicone to hold the legs down. Difficult to return and get a reply.

Date of experience: February 11, 2026

Had exactly what I was looking for and affordable
February 9, 2026
Previous review

Had exactly what I was looking for and affordable. Super easy check out.

Date of experience: January 30, 2026
Maryland
1 review
0 helpful votes
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Love the cheeky feel
February 21, 2026

I recently lost weight, but I suffer from a little body
Dysmorphia and I have been buying large for a while now. This purchase I did medium and they fit perfect and are comfortable. I am 5'6" and 164 lbs.

Date of experience: February 11, 2026
Wisconsin
1 review
0 helpful votes
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Fast Delivery
February 21, 2026

The delivery were fast and the swim suit fits perfit. It snatched me in all the right places. I can't wait to wear it on my cruise.

Date of experience: February 11, 2026
Michigan
2 reviews
8 helpful votes
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Nice swim wear
February 21, 2026

I was happy when I received my package, but when I tried to get into the swim suit the bottom was too tight and the top was too big. I am 5'2,118 lbs size A top. It is a really nice swim suit. If you're small on bottom and larger on top it will work out for you!

Date of experience: February 11, 2026
Colorado
1 review
0 helpful votes
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WONDERFUL
February 21, 2026

I ordered the wrong size and messaged customer service right away. They shipped out my correct size with no hesitation. I am pleased overall with the service!

Date of experience: February 11, 2026
California
1 review
0 helpful votes
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Great Quality
February 21, 2026

The items look to be in good quality, fit well - the only thing I found odd was the white lines once you putt it on that appear

Date of experience: February 11, 2026
Illinois
1 review
0 helpful votes
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Return for full refund issue
February 21, 2026

Unfortunately items did not fit. Have followed return instructions for a full refund which states merchandice returns must take place within 30 days of receipt of merchandice or there will be no refund. Yet, they are not providing shipping labels as directed. I have followed their instructions. Feel they are scaming me waiting for 30 days to pass.

Date of experience: February 11, 2026
Canada
1 review
0 helpful votes
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Happy with purchase!
February 21, 2026

After being g hounded by ads I gave it a shot. The bathing suit is good material. Tight to get in but then fits perfectly! Can't wait to get to the neach

Date of experience: February 11, 2026
Georgia
1 review
0 helpful votes
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My experience
February 21, 2026

I received an XL that was too big for me. I used Happy Returns to for the return process and receive my size Large just a few days later

Date of experience: February 11, 2026
Tennessee
1 review
0 helpful votes
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Absolutely amazing!
February 21, 2026

I got the side zip tummy control shorts and I absolutely love them! I can wear my tight dresses and you can't see the zipper because it's to the side instead of down the middle of my belly!

Date of experience: February 11, 2026
Georgia
1 review
0 helpful votes
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Will make it work
February 21, 2026

It's ok. It's not as expected, it doesn't snatch my waist very tight but luckily I have small thin waist and the torso is a little short for me. But to be honest I'm tired of trying and will make it work

5'9 213lbs
Bust: 43" Size 18
Waist: Size 12
Hips: Size 14

Date of experience: February 11, 2026
Virginia
1 review
0 helpful votes
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Sizes are tricky but good product
February 21, 2026

I bought those swimsuits because of the flowed ads on my social media, it's usually good recommendation, so why not? The swimsuit are well structure but also are very much targeting the poochy belly (which is what was the intended purpose) but be aware that back fat is a thing and the tight swimsuit may have an "overflow" effect on the upper back. This is the reason I'm returning them, THAT SAID they are very comfortable. I bought 2 size M, and one model is slightly smaller than the other one, so be aware of shape of the swimsuit when buying. I'd recommend but just not for me

Date of experience: February 11, 2026
Florida
1 review
0 helpful votes
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Disappointed
February 21, 2026

I am very disappointed with the customer service returns. I have been trying to do a return for two weeks now. I could not even try on the bodysuit I ordered because it was too small. I ordered the biggest size and it look like it runs extra small.

Date of experience: February 11, 2026
North Carolina
1 review
0 helpful votes
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I was satisfied
February 21, 2026

The first time I purchased it lasted about 2 years then it started tearing… I'm going to give it another try though because it worked well when I received it

Date of experience: February 11, 2026