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ShapellxReviews 19,366

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,408
value
45
quality
3,446
This company responds to reviews on average within 1 day

Instant Feedback

34,517 reviews

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California
1 review
0 helpful votes
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SoFar so good
January 29, 2026

I purchased a large while comparing to the size guide however, my next purchase will be a medium other than that I've only worn it twice and it works really well

Date of experience: January 18, 2026
Illinois
1 review
0 helpful votes
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I like the product and I don't usually order under garments from online store, but this is a company that does what it says. The under garments are very comfortable.

Date of experience: January 18, 2026
Florida
1 review
0 helpful votes
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Love
January 28, 2026

Loved my purchase and it makes things easy when you purchase again because you can trust what you see is most definitely what you get.

Date of experience: January 18, 2026
Georgia
1 review
0 helpful votes
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Good Product
January 28, 2026
Updated review

Product is as designed, holds all I need to be held and looks good while doing it. Delivery received fast and without fail. Packaging is a A+, I am huge on presentation

Date of experience: January 18, 2026

I have been seeing so many things about this brand...
December 15, 2025
Previous review

I have been seeing so many things about this brand from online and social media and I wanted to try them and this sale made it happen

Date of experience: December 5, 2025
Maryland
1 review
0 helpful votes
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I ordered shapewear for the first time ever. I was so excited to try it. I kept an eye on the USPS tracking, but got concerned after a few days of no additional updates in the USPS system. I reached out to customer service and they were great.Ultimately- USPS updated their tracking and my package was out for delivery the next day. On top of great customer service- the product is incredible. There was another company I was looking at ordering from- but all of their reviews said how bad customer service was. I wanted to mention how impressed I was to read about your customer service and that is ultimately why I chose to order from you. I will DEFINITELY order more from you guys!

Date of experience: January 18, 2026
North Carolina
1 review
0 helpful votes
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Very impressed!
January 28, 2026
Updated review

I received my order and so very pleased. I chose the (2) gift surprise box as well and was extremely impressed. The items were perfect. Excellent quality and amazing surprise selections.

Date of experience: January 18, 2026

Easy to navigate site
January 16, 2026
Previous review

Easy to navigate site.

Date of experience: January 6, 2026
New York
1 review
0 helpful votes
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Get Fit
January 28, 2026

I purchased a medium size, because I wanted as much compression for my mid-section as much as possible, and that's exactly what it gave me. I am 5'5 165 lbs

Date of experience: January 10, 2026
Massachusetts
1 review
0 helpful votes
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😊
January 28, 2026

🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂

Date of experience: January 18, 2026
New Jersey
1 review
0 helpful votes
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YES!
January 28, 2026

My first purchase, the size was smaller than expected but i was able to requested a size up which was perfect. Everything else is history.

Date of experience: January 18, 2026
South Carolina
1 review
0 helpful votes
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Posture Bra
January 28, 2026
Updated review

Order 2-Posture Bras but tried on one & found the shoulder strap metal hooks scratched my skin. Wanted to return 1-bra but found that it was easier to accept $30 Gift Card than go thru your process for return shipping label for the unopen bra package.

Date of experience: January 18, 2026

So far the website was easy
January 16, 2026
Previous review

So far the website was easy

Date of experience: January 6, 2026
Canada
1 review
0 helpful votes
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Not the best.
January 28, 2026

One of the bodysuit I ordered didn't have the right cup size. I can't even wear. The body is perfect it's just the cup that is too small. I couldn't even refund and get my money back or exchange it.

Date of experience: January 18, 2026
Florida
1 review
0 helpful votes
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An amazing difference
January 28, 2026
Updated review

I have more than just a C-section scar. I hurt when I walk too much and there's is no "control" and the skin keeps stretching. I was getting very upset with myself. I believe with this garment I will be able to get myself onto the right healing pathway. We shall see. But I have been amazed so far yet! The control has helped and so my journey begins.

Date of experience: January 18, 2026

Very quick and easy to ascertain what was needed and...
December 16, 2025
Previous review

Very quick and easy to ascertain what was needed and to purchase.

Date of experience: December 6, 2025
Georgia
1 review
0 helpful votes
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Fantastic fit
January 28, 2026

Altho it seemed like forever to receive the package with my purchase, I adore the jumpsuit.
At 65yo I look frickin' hot!
5'7" 165# I bought a large. I will be following the site for more!

Date of experience: January 18, 2026
New York
1 review
0 helpful votes
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I need to exchange the size
January 28, 2026

The shopping experience is great. The bathing suits are beautiful; however, I need to exchange them for a smaller size. The exchange/return is time consuming. I had to send an email and then wait for approval. Then I received a QR code that is not working. I had to write another email, and am waiting for a response. I would like to receive the correct sizes as soon as possible as I am going to g on vacation in a couple of weeks.

Date of experience: January 18, 2026
New York
1 review
0 helpful votes
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Such good quality
January 28, 2026

It's totally what I expected when I got it. I was kind of nervous but exactly what it said it was gonna do it did it definitely served definitely a 10 out of 10 100 out of 100 good quality

Date of experience: January 18, 2026
Florida
1 review
0 helpful votes
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Unforgettable
January 28, 2026

Honestly I didn't. Have a good experience with shapellx the product it not described how is described on thise commercial, the top keep rolling down this waist shape it horrible 😳 im very unsatisfied with the product. It can not stay on me, I would love to get my money back.

Date of experience: January 18, 2026
Illinois
1 review
0 helpful votes
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Love the product
January 28, 2026

Had a small problem receiving product contacted customer service they replaced item and it was worth the wait. I will say size down. I have several items that are now to big

Date of experience: January 18, 2026
New Jersey
1 review
0 helpful votes
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Fast delivery
January 28, 2026

I'm glad I didn't have to wait long. Bt it's not as advertised. I'm not snatched. I will continue to wear it on a daily basis for at least a week to see if there's any changes.

Date of experience: January 18, 2026
Canada
1 review
0 helpful votes
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Your products are good but after Someone has paid you say you don't have the product I hope this time won't be the same story.

Delivery takes long too, can you please deliver this before 25th this month of Jan

Date of experience: January 17, 2026
Alabama
1 review
0 helpful votes
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Non responsive service until public review.
January 28, 2026
Updated review

New customer. Bought a few items for me and my niece. Finally got my bras sorted out. Now trying to learn about the Capri shaper and what size fits best.

Date of experience: January 17, 2026

Service issues?
November 17, 2025
Previous review

Was needing to exchange bras but still no response after three requests? As a first time customer, I am confused and disappointed.

Date of experience: November 3, 2025