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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,799
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,428 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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My First Shapellx Order
December 27, 2021

My experience was great! Ordering was a breeze. I reached out to the company on IG because I hadn't received a shipping status. I received a very timely response & my ordered arrived in less than five days.

Date of experience: December 27, 2021
New York
1 review
0 helpful votes
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Comfortable
December 27, 2021

The website is easy to maneuver as far as your size fitting and you receive your first time customer discount which works. So all that's left is the product to be comfortable and work. We will see..

Date of experience: December 27, 2021
Arkansas
1 review
0 helpful votes
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Awesome!
December 27, 2021

Easy to order and find the product I was looking for.

Date of experience: December 27, 2021
Florida
1 review
0 helpful votes
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Must have
December 26, 2021

Easy to find what I want every thing is there
A lot of shape ware to choose from

Date of experience: December 25, 2021
Florida
1 review
0 helpful votes
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Not Quite What I Expected
December 25, 2021

The band was longer than I realized. There were no instructions so I could wrap it correctly. This has caused a bit of frustration. People can hurt themselves if they wrap incorrectly or too tight.

Date of experience: December 25, 2021
New Jersey
1 review
0 helpful votes
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True fit
December 24, 2021
Updated review

First time ordering and i ordered 3x and 4xl
I have the 3xl to my friend it didnt fit me and i thought the 4x would. I believe i am not understanding true fit

Date of experience: December 24, 2021

First time ordering
December 3, 2021
Previous review

First time ordering

Date of experience: December 3, 2021
Texas
1 review
0 helpful votes
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Very Pleased
December 24, 2021

Great customer service and very pleased with my purchase.

Date of experience: December 24, 2021
California
1 review
0 helpful votes
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Best garment
December 23, 2021

I love the fit of the garment. I have been wearing it to clean and I have also been only walking two miles a day with it on and no other additional strenuous exercise and I already see the results.

Date of experience: December 23, 2021
Texas
1 review
0 helpful votes
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Hot mama
December 23, 2021

Great experience loved everything I purchased the fit was great.

Date of experience: December 22, 2021
Minnesota
1 review
0 helpful votes
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Review
December 22, 2021

I like the variety of products. Especially for plus size

Date of experience: December 22, 2021
Florida
1 review
0 helpful votes
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Shapellx is the business
December 22, 2021
Updated review

Appreciate the fact that they're always in stock with orders and sizes.

Date of experience: December 21, 2021

A bit disappointed trying to change size on an ítem...
November 6, 2021
Previous review

A bit disappointed trying to change size on an ítem to only add back to cart at a higher cost.

Date of experience: November 6, 2021
California
1 review
0 helpful votes
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Excellent Products and Service!
December 22, 2021

Easy to shop and no BS with the sizing chart. Plus a gift with purchase!

Date of experience: December 21, 2021
South Carolina
1 review
0 helpful votes
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Great
December 21, 2021
Updated review

Good quality great back support. I would highly recommend.

Date of experience: December 21, 2021

Very expensive but hopefully good quality
December 30, 2021
Previous review

Very expensive but hopefully good quality.

Date of experience: November 30, 2021
Florida
3 reviews
0 helpful votes
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Super easy to find sizes and I can't wait to try it out. I got myself and ny mom one

Date of experience: December 21, 2021
Georgia
1 review
0 helpful votes
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Comfy and perfect fit!
December 21, 2021

Ordering was Quick n easy. It's a perfect fit and did the job.

Date of experience: December 21, 2021
Texas
1 review
0 helpful votes
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Please
December 21, 2021

I like it but it's too big for me doesn't hold a thing I'm sure I got the wrong size but that's my mistake I love the straps and the fact you can't see it through dresses and shirts was way too small in the area maybe make that part wider other than that I'll definitely by again size smaller

Date of experience: December 20, 2021
California
1 review
0 helpful votes
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Not satisfied
December 20, 2021

It's not easy to use, I tried starting at the bottom of my abdomen but then it wouldn't go all the way to the top, so I started at the top and it rolled up, it also pushed up the extra skin above my bra.

Date of experience: December 20, 2021
North Carolina
1 review
0 helpful votes
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Product works
December 19, 2021

Shipping was Fast and easy. Product works. You just might want to wash it first as it stinks as if someone already sweated in it. The packaging could be much better as well, as I don't even think there was a packing slip with my package. Looked as if someone just rolled it in a bag and mailed it out, with no real paperwork or anything.

Date of experience: December 18, 2021
Texas
1 review
0 helpful votes
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Items
December 19, 2021

First purchase... Nice... I will use them for sure

Date of experience: December 18, 2021
Kansas
1 review
0 helpful votes
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Excited but haven't worn
January 17, 2022
Updated review

I ordered the PowerConceal Low-Back Hourglass and online ordering was easy. The shipping process was not so great. I ordered the product November 27th and just received it December 10th, but didn't realize the product was coming from China so maybe that's to be expected. I haven't been able to try on the product because I was out of town when it arrived, which was another reason why I was upset with the shipping process because I was hoping it would've arrived before my departure, but soon as I return home I will try it on and leave an updated review. Other than shipping, the process was fine.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 18, 2021

Easy online ordering, can't wait to receive my product!
November 27, 2021
Previous review

Easy online ordering, can't wait to receive my product!

Date of experience: November 27, 2021