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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,799
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,429 reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Awesome
January 2, 2022

Awesome I know it will work to help my back and to get my tummy right

Date of experience: January 1, 2022
Minnesota
1 review
0 helpful votes
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Square Butt
February 1, 2022

Did not like the fit around my butt. The design made me look squared

Date of experience: January 1, 2022
Louisiana
2 reviews
0 helpful votes
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They fit
January 1, 2022

Easy-to-use. When the size i needed was not available, they allowed me to change the size and promptly sent it to me.

Date of experience: January 1, 2022
South Carolina
1 review
0 helpful votes
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Best thing since slice beead
January 1, 2022
Updated review

My shopping experience was good, the product! Next level, comfortable but performs great especially for someone who drinks a lot of water and herbal teas

Date of experience: January 1, 2022

My shopping experience was good
January 10, 2022
Previous review

My shopping experience was good

Date of experience: December 10, 2021
Arizona
1 review
0 helpful votes
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Gives me a hunchback
January 1, 2022

Quick and super easy to order on. Overall the experience was good. Until I received the product. I got the waist trainer wrap thing. The super long one you can wrap around your body. I was totally loving it looking at my waist from the front. Then I made the mistake of turning to the side to check out my profile. This thing literally pushed all my back fat up so I looked like I had a massive hump on my upper back. It was sad.

Date of experience: December 31, 2021
California
1 review
0 helpful votes
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It really helps!
January 1, 2022

I of course wanted this to help smooth everything, but I also was hoping to get some relief from back pain. Well it more than exceeded my expectations! It definitely smooths, but even more than that it gave me so much relief from my back pain!

Date of experience: December 31, 2021
Texas
0 reviews
0 helpful votes
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Will shop again
December 31, 2021

Was not easy putting in card number and didn't get to input my discount code

Date of experience: December 31, 2021
Texas
2 reviews
0 helpful votes
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Great products!
December 31, 2021

Great first time shopping experience! Received items in a timely manner and items are easy to use.

Date of experience: December 31, 2021
California
1 review
0 helpful votes
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Order processing and Customer service is trash. You guys Left me no choice but to have the item refunded.
Firstly, the tracking info was sent 3 DAYS AFTER the item was apparently already delivered. Of course, the item was stolen since it was just sitting around for 3 days
When I reached out the company, I asked for the item to be resent. In steps "Catherine" the most incompetent of them all.
Catherine asked if I wanted the item resent 5 times, after I clearly requested the item be resent at least 3 times throughout our interaction, which btw she only responded 1 message at a time over the course of a week (even though I responded within 5 mins of each email). It gave the impression she preferred i ask for a refund. The return / exchange process was such a hassle that I doubt I'll ever order from this company again and it was so irritating I'll ask friends to save themselves the trouble and avoid this sketchy website.

Date of experience: December 31, 2021
Florida
1 review
0 helpful votes
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Great product
December 31, 2021

The website was easy to use and there are many products to choose from.

Date of experience: December 31, 2021
North Carolina
1 review
0 helpful votes
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Great
December 31, 2021

Very good experience and pleased with this body wrap

Date of experience: December 30, 2021
Texas
1 review
0 helpful votes
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It is the best
December 30, 2021

I had no issues with shopping part. I received my order without any problems

Date of experience: December 30, 2021
North Carolina
1 review
5 helpful votes
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Rolls down
December 30, 2021
Updated review

Initially, after receiving my product, it was comfortable. After about 3 days, it started rolling down while I was at work. Since I work in law enforcement and wear a uniform, that was very uncomfortable and annoying to have to go to the restroom and take it off each time. I wore it again Christmas day and it rolled again (from the top downward). I just feel like I've purchased, yet, another product that does not deliver the results as promised.

Date of experience: December 30, 2021

Great shopping experience
December 9, 2021
Previous review

Great shopping experience.

Date of experience: December 9, 2021
North Carolina
1 review
0 helpful votes
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So far so good
January 29, 2022

I am still getting used to it. So far it is ok. It does have its uncomfortable moments.

Date of experience: December 30, 2021
Texas
1 review
0 helpful votes
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Easy
December 30, 2021

Easy to order and easy to use. Got one for me, my daughter, and a home girl!

Date of experience: December 29, 2021
Illinois
1 review
0 helpful votes
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Exactly what I needed
December 30, 2021

Great experience. I had no issues ordering and the product I wanted was in stock

Date of experience: December 29, 2021
Missouri
1 review
0 helpful votes
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Got my items.
December 29, 2021

So far so good, I have to try them on, but I received everything ordered. Considering the distance they had to travel, I received everything fairly quickly. I ordered on 12/31 and received on 1/24. Good timing considering the supply chain issues. Thank you!

Date of experience: December 29, 2021
Kentucky
1 review
0 helpful votes
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Again thank you
December 29, 2021
Updated review

I love this website they are the best around. Update I ordered again in happy thanks

Date of experience: December 29, 2021

Love these they are comfortable in looks so beautiful
August 15, 2021
Previous review

I love y'all I have no worries if I order wrong size because y'all exchange for me thank you

Date of experience: August 14, 2021

I love y'all I have no worries if I order wrong size...
July 24, 2021
Previous review

I love y'all I have no worries if I order wrong size because y'all exchange for me thank you

Date of experience: July 24, 2021
Texas
1 review
0 helpful votes
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Fast delivery
December 28, 2021

Quick payment process, fast delivery. Didn't quite like the product. Kept rising and moving no matter how tight I pulled it.

Date of experience: December 28, 2021
Illinois
1 review
0 helpful votes
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Snatched
December 28, 2021

Everything was pretty smooth. I love how I can adjust it & tighten the wrap without an issue, est investment ever!

Date of experience: December 27, 2021