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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,792
value
44
quality
3,444
This company responds to reviews on average within 1 day

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36,968 reviews

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New York
1 review
0 helpful votes
Follow TENA M.
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My apologies
March 5, 2026
Updated review

Unfortunately this bra is not working out for me either. I'd like to return all 4 bras. This last order, the convertible bra, I ordered in a DD and the bra cup is smaller than the initial order that had a D cup.
I have no use for these bras and understand that there is no refund. Please issue a return label so I can get credit. I actually saw a bathing suit I like but I'm not sure the size.
I wear Victoria Secret bras and wear a 36D or 36DD. Shapellx bra cups are too small. I'm really considering getting the bathing suit instead

Date of experience: February 23, 2026

Be aware
February 2, 2026
Previous review

The bra is lightly padded and has very thick fabric that will definitely hold large breast. As for smaller breasted women like myself, beware. The fabric feels so thick and uncomfortable. It also flattens the breast instead of lifting the breast. I tried to return the bra but was told I can only exchange or get store credit. For this reason, I won't be buying from Shapellx again and do not recommend this website anyone. This is the first website that I've purchased a bra and can't get a refund.

Date of experience: January 23, 2026
Illinois
1 review
0 helpful votes
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Such an amazing experience.
March 5, 2026
Updated review

"I had an amazing experience ordering from the Shapelix website. The process was smooth, easy to navigate, and everything went exactly as expected. I'll definitely be ordering again."

Date of experience: January 26, 2026

Amazing Love it
February 4, 2026
Previous review

Amazing Love it.

Date of experience: January 25, 2026
Idaho
1 review
0 helpful votes
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Their shape wear is worth the buy.
March 5, 2026
Updated review

This is the only place I'll buy my shape wear. Return could be a little better but over all I'll keep coming back to purchase from Shapellx

Date of experience: February 22, 2026

Worth the buy
February 6, 2026
Previous review

Over all my experience has been good. I wish returning was a bit easier. It's a long process. That's my opinion

Date of experience: January 27, 2026
New York
1 review
0 helpful votes
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Great quality!
March 5, 2026
Updated review

The support these bras give is amazing. The high waisted shorts hold everything in and is still comfortable to wear for hours.

Date of experience: February 22, 2026

Quality product, great fit
February 28, 2026
Previous review

The shapewear from Shapellx is quality. The fit is great and it's worth the price.

Date of experience: February 17, 2026
Florida
1 review
0 helpful votes
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I made a purchase and immediately requested to return one of four items. I received email correspondence on exchanging. I selected an alternate item to exchange. I'm still in LIMBO... IDK if my return has been approved or if I should expect the exchange item in the mail. No direct word from customer service via email as of yet.

Date of experience: February 22, 2026
Georgia
1 review
0 helpful votes
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JUST RIGHT
March 5, 2026
Updated review

CONSIDERING I ONLY BROUGHT MY FIRST BRA HERE AT YOUR ESTABLISHMENT IT FIT PERFECT. I SHOP FOR BRAS ALL OVER FROM VICTORIA'S SECRET, LANE BRYANT, AND WALMART AND HAVE NOT GOT ANY GOOD RESULTS UNTIL I GOT THIS BRA.

Date of experience: February 22, 2026

Quick fast and easy
February 18, 2026
Previous review

Quick fast and easy.

Date of experience: February 7, 2026
New York
1 review
0 helpful votes
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I heard about shapellx and I wanted to see for myself. This product is very good. This is my second purchase from this company at each time I purchase I am satisfied.

Date of experience: February 22, 2026
Minnesota
1 review
0 helpful votes
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Great customer service
March 5, 2026

I received my order and one of the item didn't fit so I contacted someone to return it and they were absolutely very prompt and helpful, Emily was great

Date of experience: February 20, 2026
Colorado
1 review
0 helpful votes
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Not Happy
March 5, 2026

Did not know that they were not returnable even if still in package, 2 bras don't fit and I'm out almost $70, would not have ordered if I had known

Date of experience: February 22, 2026
California
1 review
0 helpful votes
Follow riki s.
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Shaper really shapes
March 5, 2026
Updated review

A good experience all around. Website was just a little bit hard to navigate, but much better than most. The shaper is pretty much exactly as described, and as desired.

Date of experience: February 22, 2026

Very enthusiastic about the products offered here
February 20, 2026
Previous review

Very enthusiastic about the products offered here. Looking forward to receiving my order, and trying these shorts on.

Date of experience: February 10, 2026
Virginia
1 review
0 helpful votes
Follow Tracie T.
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I loved the shaplex
March 5, 2026
Updated review

I couldn't fit it and I need a bigger size. A email was sent to me saying that I didn't have to return it. They will send me the size that I need. I need a XL.

Date of experience: February 22, 2026

I love that the woman tried it on to let us see the...
February 18, 2026
Previous review

I love that the woman tried it on to let us see the difference in how it makes you look.

Date of experience: February 7, 2026
Florida
1 review
0 helpful votes
Follow Nelza M.
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The product was not true to size
March 4, 2026

Shipping was fast. But the product was bigger. I ordered a bra, and I'm size B, and the cups were one size bigger, so the bra runs bigger in size.

Date of experience: February 22, 2026
California
1 review
0 helpful votes
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Great product
March 4, 2026

The bra I got was exactly what I was looking for. It gave me the back support i needed, all the weight is not on my shoulders. It's a pushup up bra, and it does its job, it doesn't cut my boobs in 2.
I got my package in the same week. I got 2 different sizes since I fluctuate on my weight and they both fix perfectly. No need for return or contact customer service. The best part is that I got them on sale

Date of experience: February 22, 2026
Florida
1 review
0 helpful votes
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Pleasantly Surprised
March 4, 2026

I've purchased several waist cinching/tummy control bathing suits from various companies and saw an ad for Shapellx. I figured why not? Extremely please with the quality, design, fit, and can honestly say it's now my favorite. I will be replacing my others with this brand and ordering more colors.

Date of experience: February 22, 2026
California
1 review
0 helpful votes
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Quality product.
March 4, 2026

If you already have a buttocks then be careful purchasing the buttocks lift becuz it will fit funny at the leg/buttocks connection. Sorry hard to explain. Other than that it was everything I expectedz

Date of experience: February 22, 2026
California
1 review
0 helpful votes
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First Purchase
March 4, 2026
Updated review

Great support for back posture, soft materials. Met all my expectations. Now I just need one that is made without the thigh coverage. I would enjoy having the option of both, to accommodate my various clothing options.

Date of experience: February 22, 2026

Option was not available in black but pleased with...
February 17, 2026
Previous review

Option was not available in black but pleased with the options available

Date of experience: February 7, 2026
Florida
2 reviews
3 helpful votes
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Good shareware products
March 4, 2026

Good shareware products. Just stop taking discounts back in taxes and provide free insurance for over $100 purchases as an incentive

Date of experience: February 22, 2026
Maryland
1 review
0 helpful votes
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10/10
March 4, 2026
Updated review

I love my shareware. I should have ordered a size smaller to be more snatched but overall it's good and I'll be ordering more

Date of experience: February 22, 2026

I love the reviews on the shareware
February 17, 2026
Previous review

I love the reviews on the shareware

Date of experience: February 7, 2026
Virginia
1 review
0 helpful votes
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Great product and smooth process
March 4, 2026
Updated review

This is a great product, true to size. I've ordered 1 size up in case it runs small and was surprised that it actually runs quite try to size. Arrived quickly, nice packaging.

Date of experience: February 22, 2026

Easy to pick
February 17, 2026
Previous review

Easy to pick. The only recommendation I would make is to indicate the fit of your garments for the first time purchases. Hard to decide the size

Date of experience: February 7, 2026
Virginia
1 review
0 helpful votes
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Customer Service
March 4, 2026

I am very pleased with how promptly and professional customer service responded when one item in my order did not arrive with the rest. So far my experience with Shapellx both in their products and services has been impeccable.

Date of experience: February 22, 2026