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ShapellxReviews 19,397

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,411
value
45
quality
3,446
This company responds to reviews on average within 1 day

Instant Feedback

34,544 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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It was easy to move around the page... I found what I was looking for in the page...

Date of experience: September 1, 2021

It was easy to move around the page...
August 12, 2021
Previous review

It was easy to move around the page...

Date of experience: August 11, 2021
Tennessee
2 reviews
0 helpful votes
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Holds everything in place
September 1, 2021
Updated review

Very easy to shop website. Very snug fit. True fit

Date of experience: September 1, 2021

Very easy to shop website
August 11, 2021
Previous review

Very easy to shop website

Date of experience: August 11, 2021
Virginia
1 review
0 helpful votes
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Great experience
September 1, 2021

I easily was able to return the product for a different size and shipping was quick.

Date of experience: August 31, 2021
South Dakota
1 review
0 helpful votes
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Good
October 1, 2021

Your return policy is not adaptable to online ordering with confidence

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 31, 2021
Mississippi
2 reviews
0 helpful votes
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First time shopping from the company
August 31, 2021
Updated review

This my first time actually ordering from their company. I was a little hesitant about the product but I'm going to see what it's all about

Date of experience: August 31, 2021

This my first time actually ordering from their company
August 8, 2021
Previous review

This my first time actually ordering from their company. I was a little hesitant about the product but I'm going to see what it's all about

Date of experience: August 8, 2021
Ohio
1 review
0 helpful votes
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Good Product
August 31, 2021
Updated review

Nice website with cute selection for plus sized women, However once receiving my order, even in a size 6x, and following what my measurements were, it still didn't fit, but it is so well made that I am keeping and will wear once I can fit it!

Date of experience: August 31, 2021

Nice website with cute selection for plus sized women
August 19, 2021
Previous review

Nice website with cute selection for plus sized women

Date of experience: August 19, 2021
Florida
1 review
0 helpful votes
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Love it but does not fit well
August 31, 2021

The size I selected was my average dress size. I can put it on, no problem but because of the short length between my bust and hips, there is too much material so it appears wrinkled not smooth as the images displayed on the site.

Date of experience: August 31, 2021
Florida
1 review
0 helpful votes
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Great Concept…. But…..
August 31, 2021

Great product, however in my opinion, it's not seamless underneath clothes like a traditional waist trainer.

Date of experience: August 31, 2021
Oregon
2 reviews
0 helpful votes
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Great payment options
August 31, 2021
Updated review

So fast and easy with amazing payment options, and they have sizes to fit everyone

Date of experience: August 31, 2021

So fast and easy with amazing payment options
August 9, 2021
Previous review

So fast and easy with amazing payment options

Date of experience: August 9, 2021
California
3 reviews
0 helpful votes
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I order it a size to big
September 29, 2021
Updated review

I placed the order two size to big and it feels like two sizes to small i called customer service and i can't replace it so hurt

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2021

So far great fast and easy to shop
August 9, 2021
Previous review

So far great fast and easy to shop

Date of experience: August 8, 2021
Georgia
1 review
0 helpful votes
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Disappointed
August 30, 2021
Updated review

Sizes for arm burners not sufficient for size needed for purchase

Date of experience: August 30, 2021

Sizes for arm burners not sufficient for size needed...
August 9, 2021
Previous review

Sizes for arm burners not sufficient for size needed for purchase

Date of experience: August 9, 2021
North Carolina
1 review
0 helpful votes
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Snatch
September 29, 2021
Updated review

Fits as expected. Shipping was fast with basic delivery. Overall all I love my results.

Date of experience: August 29, 2021
Shapellx U. Shapellx Rep
over a year old

A songbirds music to our ears, Cathy. We're so glad you're loving them. Stay gorgeous.


Quick and easy
August 7, 2021
Previous review

Quick and easy

Date of experience: August 7, 2021
New York
2 reviews
0 helpful votes
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New User, Products
August 30, 2021

UPDATE,
I recd my items, very well made. Unfortunately, I could not get the shaper to cover my abdomen even though I ordered a 4x. I don't think these items are made for American women's sizes, as if I ordered a 4x here it would have been way too big. I am keeping both shapers (I only tried on one) the waist shapers belt so far is good, it is quite long and wraps tightly.

I was totally impressed with the many products offered for full figured women. Can't wait for items to arrive, thxs.

Date of experience: August 29, 2021
Shapellx U. Shapellx Rep
over a year old

A songbirds music to our ears, Cathy. We're so glad you're loving them. Stay gorgeous.

Virginia
1 review
0 helpful votes
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Great product.
August 29, 2021

Ordering was quick and hassle free, it only stook a short time

Date of experience: August 29, 2021
Tennessee
1 review
0 helpful votes
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Pleased
August 29, 2021

I love the products! They fit the way I need them to.

Date of experience: August 29, 2021
Texas
1 review
0 helpful votes
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Thanks Shapellx
August 28, 2021
Updated review

It was quick and found what i was looking for nice and soft and fit perfectly

Date of experience: August 28, 2021

It was quick and found what i was looking for
August 7, 2021
Previous review

It was quick and found what i was looking for

Date of experience: August 7, 2021
GB
1 review
0 helpful votes
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Tummy control
August 28, 2021

Very fast and efficient and sucks in everything fits me like a glove

Date of experience: August 28, 2021
Nebraska
1 review
0 helpful votes
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Bad customer service
September 26, 2021

Never did get a 10% discount code as website states. Was contacted and offered $15 if I changed my review. I said give refund first and provided my order number as requested. No refund and no further contact

Date of experience: August 27, 2021
North Carolina
1 review
0 helpful votes
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Oops?
September 26, 2021
Updated review

Shipped my order to another address... on the other side of the US. I am not a happy camper.
EDIT: They contacted me immediately to make it right. I appreciate that. Would order again.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 27, 2021

Shipped my order to another address...
September 25, 2021
Previous review

Shipped my order to another address... on the other side of the US. I am not a happy camper.

Date of experience: August 26, 2021
Tennessee
1 review
0 helpful votes
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Returned item did not fit.
August 27, 2021
Updated review

Very helpful. Returned item. Trying to get refund. Charges or still being taken out of pay pal card.

Date of experience: August 27, 2021

Very helpful
August 6, 2021
Previous review

Very helpful.

Date of experience: August 6, 2021