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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,793
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

36,977 reviews

We monitor reviews for authenticity

Canada
2 reviews
0 helpful votes
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A very good buy!
June 19, 2023

The site was very easy to follow the guidelines were laid out and great detail. Everything was a quick fast super easy process with no confusion and lots of details for any information that I was looking for when I was hesitant to buy. Because of sizing

Date of experience: June 19, 2023
California
3 reviews
0 helpful votes
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Excellent
June 18, 2023

The full body fits really nice fits great love it very Comfortable

Date of experience: June 18, 2023
New York
1 review
0 helpful votes
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I love everything
June 18, 2023

I was a bit impressed by the packaging as well as the quality of the products. I'd also like to add the timely arrival of my products was also a BIG plus!

Date of experience: June 18, 2023
Texas
1 review
0 helpful votes
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Thankful
June 17, 2023

Awesome! Amazing product thanks for the zipper area not a bad idea

Date of experience: June 17, 2023
Minnesota
1 review
0 helpful votes
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Fabulous
June 17, 2023

Easy and quick check out is the first feature I appreciated from this website. The quality of the merchandise was very good but wash the way it directs you to.

Date of experience: June 17, 2023
Massachusetts
2 reviews
0 helpful votes
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Very easy to find what I wanted and purchase and checkout, the easiest checkout process from a site

Date of experience: June 15, 2023
Florida
1 review
0 helpful votes
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Excellent
June 13, 2023

Fast and easy my kind of shopping. It fits like a glove. Look forward to shopping again soon.

Date of experience: June 13, 2023
Georgia
1 review
0 helpful votes
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Looking for shape wear was great on this site. Lots of pics and reviews helped me purchase my item

Date of experience: June 11, 2023
Maryland
1 review
0 helpful votes
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Looks great.
June 10, 2023

Hard to put on alone, and who wants to ask for help getting into body armor.

Date of experience: June 10, 2023
Arizona
1 review
1 helpful vote
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Perfection!
June 9, 2023

I was in love when I received my order. The slim furm tummy is a total game charger. Then I tried in the air slim padded butt made my dresses look even better. The material feels so soft and great quality. I use it everyday and will definitely buy more pieces! Next one will be the air slim butt enhancer in black.

Date of experience: June 8, 2023
Rhode Island
2 reviews
1 helpful vote
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Body suit
June 8, 2023
Updated review

Fast and easy. The body suit fits great and is breathable.

Date of experience: June 8, 2023

Easy, quick checkout
January 18, 2022
Previous review

Easy, quick checkout

Date of experience: January 18, 2022
Texas
1 review
0 helpful votes
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Love it!
June 8, 2023

Love this shape and this is my second one. I will recommend.

Date of experience: June 7, 2023
Canada
1 review
0 helpful votes
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LOVE the shapewear!
June 5, 2023

Site is simple to navigate, reviews appeared to be honest and helpful. Just looking forward to getting my shapewear as all the department store shapewear I have tried has been painful and not flattering in the slightest!

Date of experience: June 5, 2023
Georgia
1 review
0 helpful votes
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Like a Charm
June 4, 2023
Updated review

Fast and convenient check out process with high quality products.

Date of experience: June 4, 2023

Simple and easy to order
October 29, 2021
Previous review

Simple and easy to order

Date of experience: October 28, 2021
California
1 review
0 helpful votes
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Love the fit and material
June 3, 2023

My experience was quick and easy. I will order again.

Date of experience: June 3, 2023
New York
1 review
0 helpful votes
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They said they will have to examine the order before return or not accept it and I still pay for shipping. I am really disappointed about the outcome of this transaction

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 2, 2023

It didn't add the discount at the end
June 12, 2023
Previous review

It didn't add the discount at the end

Date of experience: May 12, 2023
Washington
1 review
0 helpful votes
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Just what I needed
May 30, 2023

Pretty great shopping, love the selection of different styles available for purchase. I was more excited rather than anxious for my package to arrive, and I am never like this specially when I am trying a new product.

Date of experience: May 29, 2023
North Carolina
1 review
0 helpful votes
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Good experience
May 28, 2023

I purchased a size small and was comfortable wearing all day at work with dresses and pants. My stomach coverage was perfect for me and loved how it was so flat looking, lol. I did have some slight rolling down from the top of garment, but wasn't bad. I will be purchasing more items due to the good and easy coverage for me. This is great for everyday use.

Date of experience: May 28, 2023
Georgia
1 review
0 helpful votes
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Loved comfortable but...
May 26, 2023

The bra is very comfortable and looks good but the sides allow a little spill over and the back tends to rise.

Date of experience: May 26, 2023
Arizona
1 review
0 helpful votes
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NOT hassle free returns
June 24, 2023

I ordered 2 bras and immediately contacted customer service on 5/12 to let them know they did not fit and I would like to return for a full refund. On May 14th I mailed the bras in original packaging via USPS and attached pictures showing them the tracking number. The items were received on 5/15 and I have been trying to contact customer service to get an update on my refund status. They have stopped responding. Last email I sent them was on 5/24. Still no response and no refund.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 25, 2023