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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,791
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

36,934 reviews

We monitor reviews for authenticity

Georgia
2 reviews
0 helpful votes
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I love it
May 23, 2023

GREAT! I love how the body sizes were pratical. Also, I love that I was able to get an extra swimsuit on sale

Date of experience: May 22, 2023
Alabama
1 review
0 helpful votes
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Runs smaller than expected
June 21, 2023
Updated review

It runs way smaller than expected. Maybe by 2 sizes. Wanted to return to exchange but have to pay for shipping and it was like 15 dollars per each. So upset. But I guess I will just work on me till I can fit in the sizes I ordered.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 22, 2023

Hope it's as great as everyone says and fits well
April 30, 2023
Previous review

Hope it's as great as everyone says and fits well. It was easy to navigate

Date of experience: April 30, 2023
New York
1 review
0 helpful votes
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Perfect shapewear
May 21, 2023

The shapellx shorts were amazing definitely took me down 2 dress sizes & actually comfortable. Great selection, excellent quality, quick delivery, will be buying more

Date of experience: May 21, 2023
Idaho
1 review
0 helpful votes
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Waiting for my product
May 19, 2023
Updated review

I've been looking for something, anything, to help with my tummy AND now my lumpy chest after 2 mastectomies. I am looking firward to using what i ordered.

Date of experience: May 19, 2023

Paypal didnt complete
June 17, 2023
Previous review

Paypal didnt complete

Date of experience: May 17, 2023
Florida
2 reviews
0 helpful votes
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Nice shaper
May 19, 2023

Website was easy to navigate and there were so many options to choose from! I wound up buying the airslim shaper shorts and although it didn't roll down, which I loved, it buckled into my tummy when I sat down. Overall it's comfortable and fit otherwise like a glove. My husband loved the lift in the back as well.

Date of experience: May 19, 2023
Texas
1 review
0 helpful votes
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Very fast and easy came right on time.ordered and within a week I had my product I'm very happy

Date of experience: May 18, 2023
Minnesota
2 reviews
0 helpful votes
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So soft
May 18, 2023

Quick customer service. Tons of pics per item to view. Good measuring guidelines.

Date of experience: May 18, 2023
Maryland
1 review
0 helpful votes
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Delivery was on time
May 17, 2023

The process is easy and seamless.Easy and seamless process.

Date of experience: May 17, 2023
Georgia
1 review
0 helpful votes
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Guidance
May 13, 2023

I need guidance. I need/want TIGHT. What product will give me that comfortable yet TIGHT? I am concerned with upper lower abs. Thanks for your help - I will be a good customer.

Date of experience: May 13, 2023
Pennsylvania
1 review
0 helpful votes
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Good
May 12, 2023

Big size for big women, love what I got, comfortable

Date of experience: May 12, 2023
Texas
1 review
0 helpful votes
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Great experience
May 12, 2023

Fast service Great price and was fast and convenient thanks.

Date of experience: May 11, 2023
Tennessee
1 review
0 helpful votes
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It was the wrong size I been trying to e
June 9, 2023
Updated review

Good something I been trying to send it back but no help at all I'm unsatisfied at all terrible

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2023

Good something I need
April 19, 2023
Previous review

Good something I need

Date of experience: April 19, 2023
Minnesota
1 review
0 helpful votes
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Wrong size/wrong style
June 6, 2023
Updated review

Found it in my size & got a $20 off promo code

I was wrong I bought a compression shapewear but it didn't fit me at all

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2023

Found it in my size & got a $20 off promo code
April 15, 2023
Previous review

Found it in my size & got a $20 off promo code

Date of experience: April 15, 2023
Massachusetts
1 review
0 helpful votes
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Shapwear
May 6, 2023

I had to look carefully at what I'm doing at the checkout.

Date of experience: May 5, 2023
Georgia
2 reviews
0 helpful votes
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So comfortable
May 6, 2023

Awesome product comfortable very stretchy washable Love it

Date of experience: May 5, 2023
Texas
1 review
0 helpful votes
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Too Big
May 5, 2023

My experience was fine. It was fast and easy to return

Date of experience: May 5, 2023
Florida
1 review
0 helpful votes
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Love it
May 3, 2023

Great and easy delivery body looks perfect in clothes love everything about it

Date of experience: May 3, 2023
Kentucky
2 reviews
0 helpful votes
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Excellent Fit
May 3, 2023

Excellent. Fast and easy. I recently had breast surgery. Those bathing suits fit perfect for my imperfect beast. I will know how the confidence to swim this summer and I the lift that I always had!

Date of experience: May 3, 2023
Texas
1 review
0 helpful votes
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Good reviews matter
May 1, 2023

Excellent delivery service. Wish I could've waited for the mother day sale but I'm satisfied with my order

Date of experience: May 1, 2023
New York
1 review
0 helpful votes
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Well pleased
May 1, 2023

Convenient on-line shopping experience. Items are true to size and of excellent quality.

Date of experience: April 30, 2023