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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,792
value
44
quality
3,444
This company responds to reviews on average within 1 day

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36,969 reviews

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Colorado
1 review
0 helpful votes
Follow sharon Q.
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Love love love it.
July 7, 2023

Great fast service, great fitting bathing suit that delivers all it says it would. I absolutely love how it fits. Shapes my booty right, tucks in the tummy and side fat really good and makes me feel really sexy.

Date of experience: July 6, 2023
California
3 reviews
0 helpful votes
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Good product
July 6, 2023
Updated review

I experience was fine. I received the products pretty fast. I feel like i need to go down a size.

Date of experience: July 6, 2023

Good Service
June 2, 2023
Previous review

Good Service

Date of experience: June 1, 2023
Florida
1 review
0 helpful votes
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Purchased 2 items, one of them fit, wanted to return the one that didn't, emailed SHAPELLX to let them know if the Return so they could send me a Label, after almost 48 hours they replied asking if I wanted to gift that item that didn't fit to a friend, and they would give me a $40 credit towards tmy next purchase. I said yes, but then waited on SHAPELLX Customer Services for 72 hours only to have to follow up myself with them to let them know that since there had already been 72 hours and nobody had replied to me during those 3 days, I didn't want to gift the item to no one, nor did I want the $40 credit for a new purchase.
Finally got a response from SHAPELLX Customer Services Rep. With a not very much felt "We are sorry for the late reply" kinda vibe, and then they provide the code for the $40 credit towards a new purchase, which I had already declined in my previous email to them, where I stated why I didn't want that at all. They might have not read it, I guess.
Once again, I informed I just wanted to Return that item in order to get a full Refund of it, to which they took another 48 hours to reply back, only to provide their Return address but no Return Label.
I, once again, complained to them about them taking days to reply back when their email automatic response explicitly says "We always reply back within 24 hour", which by now it is not true at all, then asked them to produce a Return Label so I could send this item back to them and finally get my refund.
So, overall experience with this company and their Customer Service Support: could and should do better.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 6, 2023

Great shopping experience so far with SHAPELLX
June 15, 2023
Previous review

Great shopping experience so far with SHAPELLX.

Date of experience: June 15, 2023
Michigan
1 review
0 helpful votes
Follow Nchimunya T.
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Best shapewear
July 6, 2023
Updated review

Good experience
Shipping was quick and fast. Am happy with it..

Date of experience: July 5, 2023

Quick shopping and lots different ways to pay
April 7, 2023
Previous review

Quick shopping and lots different ways to pay.

Date of experience: April 7, 2023
Illinois
1 review
0 helpful votes
Follow Valerie N.
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It was great hoping that it will snatch my waistline back in order to give me back my girlish figure the one that I used to have

Date of experience: July 2, 2023
New Jersey
1 review
0 helpful votes
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Website easy to navigate and provides ample information to make an informative decision on purchases. Love the products.

Date of experience: July 2, 2023
Georgia
1 review
0 helpful votes
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Great Fit
July 2, 2023

Quick and easy. Will see how product is once received

Date of experience: July 1, 2023
Tennessee
1 review
0 helpful votes
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Ok
July 1, 2023

Very quick and easy! Love the after pay experience!

Date of experience: July 1, 2023
Indiana
1 review
0 helpful votes
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Disappointed that it rolls down, support was fair but it still slimmed.nerd more support

Date of experience: July 1, 2023
Canada
1 review
0 helpful votes
Follow Amarachi L.
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I chose xl, which is two sizes below the recommended size from the size chart, and it still did not snatch me. I would like an exchange to a size L.

Date of experience: June 30, 2023
Maryland
2 reviews
0 helpful votes
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Too Small
June 30, 2023

This is my 1st time so far its ok, however, I don't think I have the right size because I cannot fit it and I am not sure if I should return it or take it as a loss because it took sometime to receive.

Date of experience: June 30, 2023
Canada
3 reviews
5 helpful votes
Follow Kristin F.
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Scam! Ripoff!
July 28, 2023

The ad led me to believe that there was padding in the hips and thighs to give me some shape. There was absolutely nothing. And not only that, the shaper itself is so thin that it doesn't actually hold anything in. I'm under 120 pounds and I got the XS. All it did was make me look like a can of busted biscuits. And I don't even weigh that much to begin with. So how it could take a thin person and make them look worse is beyond me. And I spent over $100. Save your money and your dignity.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 28, 2023
Wisconsin
1 review
0 helpful votes
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Very great
June 27, 2023

Very easy checkout. Saw a bunch of ads and I placed my order. Order arrived fast and fits well.

Date of experience: June 26, 2023
Rhode Island
2 reviews
0 helpful votes
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The fit isn't right
July 26, 2023
Updated review

I'm not thrilled with the shape wear as I thought I would be. It fits in most places but not on the top and the bigger size is no better. So I now have 2 pieces of shapewear that have only been tried on and unfortunately, will never be worn. I needed shape wear for my wedding gown and had to give up and will have to use tape :(

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 25, 2023

So excited to try
June 1, 2023
Previous review

So excited to try

Date of experience: May 31, 2023
Virginia
2 reviews
6 helpful votes
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Repeat customer
June 25, 2023

Awesome shape wear. Smooths out my clothes especially when I wear my dresses. The bathing suite was a plus, I can't wait to wear it.

Date of experience: June 25, 2023
Illinois
1 review
0 helpful votes
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Best Shape wear
June 23, 2023

Easy and convenient. Perfect fit and comfortable. Very happy with this shape wear.

Date of experience: June 22, 2023
California
1 review
0 helpful votes
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I love this dress!
June 22, 2023

Great shopping experience! I wish it came in more colors.

Date of experience: June 21, 2023
Georgia
1 review
0 helpful votes
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It's cool.
June 21, 2023

The first one I got in my actual size was sooo small I tried to make it work but it was impossible. They sent me the next size up and it came the next day! That surprised me. I was able to fit the next size up. The only thing about the brief panties they roll down but I feel I can make it work.

Date of experience: June 21, 2023
California
1 review
0 helpful votes
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Just as advertised
June 19, 2023

Smooth and fast and just as advertised thank you
Fit perfectly

Date of experience: June 19, 2023
Canada
2 reviews
0 helpful votes
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A very good buy!
June 19, 2023

The site was very easy to follow the guidelines were laid out and great detail. Everything was a quick fast super easy process with no confusion and lots of details for any information that I was looking for when I was hesitant to buy. Because of sizing

Date of experience: June 19, 2023