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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,791
value
44
quality
3,444
This company responds to reviews on average within 1 day

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36,868 reviews

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North Carolina
1 review
0 helpful votes
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Not for me
August 31, 2023
Updated review

Site moved quickly. Nice design. Several items I wanted were out of stock. The items I chose were difficult to put on. It was definitely a workout. I will admit the dress did compress but in my opinion it is not made for apple shaped women. The tank top didn't fit right at all.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 31, 2023

Site moved quickly
July 10, 2023
Previous review

Site moved quickly. Nice design. Several items I wanted were out of stock

Date of experience: July 10, 2023
North Carolina
1 review
0 helpful votes
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Can't complain, everything was as expected. I absolutely love the way my item was packaged and that part was better than most retailers so please keep that up.

Date of experience: July 31, 2023

Well I just placed the order so yes thus far I'm satisfied
November 24, 2022
Previous review

Well I just placed the order so yes thus far I'm satisfied.

Date of experience: November 23, 2022
California
1 review
0 helpful votes
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Not comfortable
August 28, 2023
Updated review

I was really excited for my order, but now I'm not sure if I order the wrong size. It's nice to the touch but the silicone that helps not to roll down it's real tight for me. I'm not sure if I ordered to small in size but then I think if I go up a size it will defeat the purpose. I'm still not walking away will order another garment and see how this brand is. I've bought cheaper ones that feel more comfortable than this one.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 28, 2023

Easy shopping great sale prices!
July 7, 2023
Previous review

Easy shopping great sale prices!

Date of experience: July 7, 2023
Texas
1 review
0 helpful votes
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Great fit
July 28, 2023

Easy site to navigate. Great selection of products and not too expensive

Date of experience: July 28, 2023
Illinois
1 review
0 helpful votes
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I'm returning it for another one
July 27, 2023

Very detailed quick and easy My experience was nice

Date of experience: July 26, 2023
Louisiana
1 review
0 helpful votes
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Exchange
August 25, 2023
Updated review

I'm still waiting on to hear from Shapellx about my exchange I've been sent back and I was told that they didn't have my rights size in stock and could I get something else so I sent them 2 options and I still haven't heard anything back and I'm paying on something I don't have

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 26, 2023

Great experience
July 2, 2023
Previous review

Great experience

Date of experience: July 2, 2023
New York
2 reviews
0 helpful votes
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Comfortable and fits great!
July 25, 2023
Updated review

I placed my order and it was delivered rather quickly. I was pleasantly surprised. Great packaging.

Date of experience: July 25, 2023

Fast and really easy
July 31, 2023
Previous review

Fast and really easy

Date of experience: July 1, 2023
Florida
1 review
0 helpful votes
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Too small n digs into my skin
July 14, 2023

Quick easy checkout. Got it quickly. Just that product was too small

Date of experience: July 14, 2023
Texas
1 review
0 helpful votes
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Perfect
July 11, 2023

Great product and great discount and the material is perfect no rolling up

Date of experience: July 10, 2023
Maryland
1 review
0 helpful votes
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Incomplete shipment
August 9, 2023
Updated review

My purple thong i PAID FOR never came. Nonetheless, SHAPELLX charged me. Unethical. Also, SHAPELLX was confused about the billing & shipping addresses.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 9, 2023

Very nice selection!
June 16, 2023
Previous review

Very nice selection!

Date of experience: June 15, 2023
West Virginia
1 review
0 helpful votes
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Miami Sunset dress
July 9, 2023
Updated review

Always a great experience. Making a purchase is always quick and professional. I always receive my item before the scheduled date. I am always satisfied with my purchases, and will continue ti order from SHAPELLX

Date of experience: July 9, 2023

So far everything has been very efficient
April 26, 2022
Previous review

So far everything has been very efficient

Date of experience: April 26, 2022
Minnesota
1 review
0 helpful votes
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Sexy
July 9, 2023

Described the item well so I could choose what I was looking for Bought a body shaper for my wife and she loves it. She is 71 and it holds all the little bulges in and so she feels confident and sexy wearing her tight dresses

Date of experience: July 9, 2023
Maryland
1 review
0 helpful votes
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I Recommend
July 9, 2023

The size charts suggests shape wear should be purchased true to size; I just HOPE this is on point b/c prior garments have been extremely small and has to return several.

Date of experience: July 8, 2023
New Mexico
1 review
0 helpful votes
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Too easy! Got that 20% from Desiree. That pushed me over the edge, cause who doesn't like a discount?

Date of experience: July 8, 2023
Utah
1 review
0 helpful votes
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Love it!
July 8, 2023

Awesome deals and amazing quality! Everything I have ordered so far has exceeded my expectations

Date of experience: July 7, 2023
Colorado
1 review
0 helpful votes
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Love love love it.
July 7, 2023

Great fast service, great fitting bathing suit that delivers all it says it would. I absolutely love how it fits. Shapes my booty right, tucks in the tummy and side fat really good and makes me feel really sexy.

Date of experience: July 6, 2023
California
3 reviews
0 helpful votes
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Good product
July 6, 2023
Updated review

I experience was fine. I received the products pretty fast. I feel like i need to go down a size.

Date of experience: July 6, 2023

Good Service
June 2, 2023
Previous review

Good Service

Date of experience: June 1, 2023
Florida
1 review
0 helpful votes
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Purchased 2 items, one of them fit, wanted to return the one that didn't, emailed SHAPELLX to let them know if the Return so they could send me a Label, after almost 48 hours they replied asking if I wanted to gift that item that didn't fit to a friend, and they would give me a $40 credit towards tmy next purchase. I said yes, but then waited on SHAPELLX Customer Services for 72 hours only to have to follow up myself with them to let them know that since there had already been 72 hours and nobody had replied to me during those 3 days, I didn't want to gift the item to no one, nor did I want the $40 credit for a new purchase.
Finally got a response from SHAPELLX Customer Services Rep. With a not very much felt "We are sorry for the late reply" kinda vibe, and then they provide the code for the $40 credit towards a new purchase, which I had already declined in my previous email to them, where I stated why I didn't want that at all. They might have not read it, I guess.
Once again, I informed I just wanted to Return that item in order to get a full Refund of it, to which they took another 48 hours to reply back, only to provide their Return address but no Return Label.
I, once again, complained to them about them taking days to reply back when their email automatic response explicitly says "We always reply back within 24 hour", which by now it is not true at all, then asked them to produce a Return Label so I could send this item back to them and finally get my refund.
So, overall experience with this company and their Customer Service Support: could and should do better.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 6, 2023

Great shopping experience so far with SHAPELLX
June 15, 2023
Previous review

Great shopping experience so far with SHAPELLX.

Date of experience: June 15, 2023
Michigan
1 review
0 helpful votes
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Best shapewear
July 6, 2023
Updated review

Good experience
Shipping was quick and fast. Am happy with it..

Date of experience: July 5, 2023

Quick shopping and lots different ways to pay
April 7, 2023
Previous review

Quick shopping and lots different ways to pay.

Date of experience: April 7, 2023
Illinois
1 review
0 helpful votes
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It was great hoping that it will snatch my waistline back in order to give me back my girlish figure the one that I used to have

Date of experience: July 2, 2023