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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,789
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

36,751 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Love the Snatch I had curves
August 16, 2023
Updated review

I have purchased from here before and I love my item Thank you

Date of experience: August 16, 2023

I always have a great Experience with k
May 8, 2023
Previous review

I always have a great Experience with k

Date of experience: May 7, 2023
Arizona
1 review
0 helpful votes
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Fits well all day!
August 13, 2023

Rec'd faster than expected. Shipped well and in a very nice, thicker plastic, zippered envelope inside the package.

Date of experience: August 13, 2023
Alabama
1 review
0 helpful votes
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I love it
August 12, 2023

It was great hard too choose a size don't want it too be too big or small

Date of experience: August 12, 2023
Texas
1 review
0 helpful votes
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SHADY COMPANY
September 10, 2023

First off, you'll notice that their website only has 4 and 5 star reviews on their items. That's because they don't publish reviews less than 4 stars. I left a 3 star review on one of their products weeks ago and its still not there. SHADY
Secondly, I sent back 2 of the 3 products I purchased. I patiently waited a couple weeks for a refund. I reached out to them asking about it and they asked if I wanted a refund or if I want credit. Most online retailers automatically process refunds once they get the merchandise back, but I had to reach out to them to get the ball rolling. SHADY.
Thirdly, after I told them I definitely wanted a refund, the CS agent asked which products I returned. How do they not have a record of that? Thats bizarre! SHADY. I still don't have a refund. Will update soon!

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 11, 2023
Massachusetts
1 review
0 helpful votes
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Fits perfectly
August 11, 2023

Easy and clear with fair discounts and reasonable prices

Date of experience: August 10, 2023
North Carolina
1 review
0 helpful votes
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Easy pay all the items are nice, and I got it very fast

Date of experience: August 10, 2023
New York
1 review
0 helpful votes
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Good choice
August 4, 2023

It was pretty easy to shop and look at the size guide.

Date of experience: August 4, 2023
Georgia
2 reviews
0 helpful votes
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Definitely not the average purchase
September 3, 2023
Updated review

Ordering the products was pretty simple. However, once the confirmation was given, that's when the trouble began. Speaking with customer service was a task. The product itself wasn't necessarily what I thought. All it did was just push the fat up and I still couldn't mask all of it

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 3, 2023

Finding the products were pretty easy
July 14, 2023
Previous review

Finding the products were pretty easy. Hopefully my items come in time as they say they will

Date of experience: July 13, 2023
Illinois
1 review
0 helpful votes
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Same as always.
August 2, 2023
Updated review

Was pretty straight forward. Some things didn't fit, but I'll be sending them back.

Date of experience: August 1, 2023

Was pretty straight forward
June 16, 2023
Previous review

Was pretty straight forward. I can't wait till my clothes come through.

Date of experience: June 16, 2023
New Jersey
1 review
0 helpful votes
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Excellent product
August 1, 2023

Very user friendly! I love the willingness to be of assistance to your customers needs! Thank you very much!

Date of experience: August 1, 2023
Arizona
1 review
0 helpful votes
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Beautiful Brown Dress
August 1, 2023

The site is user friendly and it was easy to order and size the item I ordered

Date of experience: August 1, 2023
North Carolina
1 review
0 helpful votes
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Not for me
August 31, 2023
Updated review

Site moved quickly. Nice design. Several items I wanted were out of stock. The items I chose were difficult to put on. It was definitely a workout. I will admit the dress did compress but in my opinion it is not made for apple shaped women. The tank top didn't fit right at all.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 31, 2023

Site moved quickly
July 10, 2023
Previous review

Site moved quickly. Nice design. Several items I wanted were out of stock

Date of experience: July 10, 2023
North Carolina
1 review
0 helpful votes
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Can't complain, everything was as expected. I absolutely love the way my item was packaged and that part was better than most retailers so please keep that up.

Date of experience: July 31, 2023

Well I just placed the order so yes thus far I'm satisfied
November 24, 2022
Previous review

Well I just placed the order so yes thus far I'm satisfied.

Date of experience: November 23, 2022
California
1 review
0 helpful votes
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Not comfortable
August 28, 2023
Updated review

I was really excited for my order, but now I'm not sure if I order the wrong size. It's nice to the touch but the silicone that helps not to roll down it's real tight for me. I'm not sure if I ordered to small in size but then I think if I go up a size it will defeat the purpose. I'm still not walking away will order another garment and see how this brand is. I've bought cheaper ones that feel more comfortable than this one.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 28, 2023

Easy shopping great sale prices!
July 7, 2023
Previous review

Easy shopping great sale prices!

Date of experience: July 7, 2023
Texas
1 review
0 helpful votes
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Great fit
July 28, 2023

Easy site to navigate. Great selection of products and not too expensive

Date of experience: July 28, 2023
Illinois
1 review
0 helpful votes
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I'm returning it for another one
July 27, 2023

Very detailed quick and easy My experience was nice

Date of experience: July 26, 2023
Louisiana
1 review
0 helpful votes
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Exchange
August 25, 2023
Updated review

I'm still waiting on to hear from Shapellx about my exchange I've been sent back and I was told that they didn't have my rights size in stock and could I get something else so I sent them 2 options and I still haven't heard anything back and I'm paying on something I don't have

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 26, 2023

Great experience
July 2, 2023
Previous review

Great experience

Date of experience: July 2, 2023
New York
2 reviews
0 helpful votes
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Comfortable and fits great!
July 25, 2023
Updated review

I placed my order and it was delivered rather quickly. I was pleasantly surprised. Great packaging.

Date of experience: July 25, 2023

Fast and really easy
July 31, 2023
Previous review

Fast and really easy

Date of experience: July 1, 2023
Florida
1 review
0 helpful votes
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Too small n digs into my skin
July 14, 2023

Quick easy checkout. Got it quickly. Just that product was too small

Date of experience: July 14, 2023
Texas
1 review
0 helpful votes
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Perfect
July 11, 2023

Great product and great discount and the material is perfect no rolling up

Date of experience: July 10, 2023