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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,788
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

36,727 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Mri G.
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The facts: The company will send you one of their garments at the price point you agree on UNTIL you have to make an exchange! The website will walk you through how to get a refund and offer a discount if you make an immediate purchase during the return process. You will not receive the items nor a refund. In fact, you will also have to pay for returning the items. All correspondence with them will stop if you are trying to get what you paid for or your money back. Stick with Amazon or an in- person retailer!

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 28, 2023
Georgia
2 reviews
0 helpful votes
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Awesome
September 24, 2023

It's very responsive and easy to navigate through.

Date of experience: September 23, 2023
Texas
1 review
0 helpful votes
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Shaper great. Website not friendly
September 23, 2023
Updated review

I love the shaper I got it fits like a glove. Omg I've been wanting something like this I even like the long sleeves. This bodysuit locks you in and true to size I got a small that was all left and baby this small has me locked in and it's comfortable.

Date of experience: September 23, 2023

It was okay
October 14, 2023
Previous review

It was okay

Date of experience: September 14, 2023
Illinois
1 review
0 helpful votes
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Snatched and tight
September 23, 2023

I've purchased from here two different times shape wear and I loved the snatched waist that it gave and the booty enhancement it gave. I was careless because I lost one and I damaged the other. Now I'm back for more.

Date of experience: September 23, 2023
California
1 review
0 helpful votes
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Very quick and efficient! Loved my dress very much

Date of experience: September 22, 2023
Illinois
1 review
0 helpful votes
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This company is a scam
October 21, 2023

I made a purchase from this company in July. I received it in 2 different shipments over 10 days apart. There was no return info in either package. The items were not what I expected so I emailed them on august 12 for return i instructions They received my items on August 21. On September 15 I had not received a refund so I emailed them. They asked for tracking and order number which were in my email. Then the next email said it had been over 30 days and therefore they could only issue me a store credit. They are a scam.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2023
Delaware
4 reviews
0 helpful votes
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Everything Was Amazing
September 13, 2023

This is my second order of this item, And I really like it a lot. And ordering is very easy, As well. Thank you

Date of experience: September 13, 2023
North Carolina
2 reviews
0 helpful votes
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Return policy SUCKs
October 8, 2023

If you are a plus size girl, size up. Just looking at it it's small. There return policy is to send an e-mail and they are nonresponsive Make sure you have size correct. Not recommended poor customer service

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 8, 2023
Maryland
1 review
0 helpful votes
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A+
September 8, 2023
Updated review

Your products are a gem. I look forward to other colors in the dresses (spring and summer) colors!

Date of experience: September 8, 2023

So many items to choose from...
August 18, 2023
Previous review

So many items to choose from... I can't wait!

Date of experience: August 18, 2023

I can't wait to receive my product
October 15, 2022
Previous review

I can't wait to receive my product. I'm looking forward to being snatched. I want to feel better about my new outfits fitting.

Date of experience: October 15, 2022
New York
5 reviews
0 helpful votes
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Great Customer Service
September 8, 2023

Ease to order is excellent. Had to exchange and Customer Service was awesome and fast with the exchange process

Date of experience: September 8, 2023
California
1 review
0 helpful votes
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Always on point.
September 6, 2023

Best site, easy fast shipping, best products. Always gives back! Never disappointed in the products!

Date of experience: September 6, 2023
Mississippi
1 review
0 helpful votes
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Love product
September 6, 2023

Great experience will order more products in the near future.

Date of experience: September 5, 2023
Pennsylvania
1 review
0 helpful votes
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The best faja love the feeling when it's on.
August 30, 2023
Updated review

Love it. The quality of the product is great and I recommend it.

Date of experience: August 30, 2023

Everything easy and fast
June 4, 2023
Previous review

Everything easy and fast.

Date of experience: June 3, 2023

I love the shapewear
March 11, 2023
Previous review

I love the shapewear.

Date of experience: March 11, 2023

Love it
August 28, 2021
Previous review

Nice fabric its comfortable i love the feeling when wearing it.

Date of experience: August 28, 2021

The website so good
August 7, 2021
Previous review

The website so good.

Date of experience: August 7, 2021
New York
1 review
0 helpful votes
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Too tight
August 29, 2023

Not comfortable and very tight. The lifter didn't work for me. But I managed.

Date of experience: August 28, 2023
Oklahoma
1 review
0 helpful votes
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Comfortable Fit
August 28, 2023

Placing my order and checking out was seamless. The price was right, and I trusted the fit based on a previous order received.

Date of experience: August 28, 2023
Virginia
1 review
0 helpful votes
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Not what I expected
August 28, 2023
Updated review

My shopping experience was quick and easy and I loved how detailed the product information was. However, the product itself was not what I expected.

Date of experience: August 28, 2023

Quick and easy and describes products in full detail
July 23, 2021
Previous review

Quick and easy and describes products in full detail.

Date of experience: July 23, 2021
GB
1 review
0 helpful votes
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Fast service
August 28, 2023

I am unable to fit in the garment I ordered yet, I am losing weight though, so hopefully it will fit me soon. I am aiming for it to fit by Christmas!

Date of experience: August 28, 2023
Colorado
2 reviews
3 helpful votes
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Be cautious
September 17, 2023

After seeing many ads for this company i finally gave it a try big mistake I purchased a garment however it was too small so i wanted exchange to size up I go to the website to start return and that's when the run around begins their website says one return label per order however beware this is a lie they will not provide u with return label ok so even after that lie I went ahead and paid for return shipping myself the website states to return unworn garment in its original packaging if possible and to also photograph a pic of the garment and provide them with the tracking information to notify them your return will indeed be in route back to there warehouse I did everything they asked of me and never got a response I waited a week giving them extra time to respond before sending another email and still again no response I ultimately sent about four emails that no one EVER responded to I never got an email even after my tracking information said that my return had be delivered back to them at their warehouse this is unacceptable I WILL NOT AND DO NOT RECOMMEND U PURCHASE FROM THIS COMPANY if so be aware that their customer service is non existent and the return policy is just a bunch of lies and smoke screens I regret even ordering from these people. Lesson learned

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 18, 2023
Pennsylvania
1 review
0 helpful votes
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Love the Snatch I had curves
August 16, 2023
Updated review

I have purchased from here before and I love my item Thank you

Date of experience: August 16, 2023

I always have a great Experience with k
May 8, 2023
Previous review

I always have a great Experience with k

Date of experience: May 7, 2023
Arizona
1 review
0 helpful votes
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Fits well all day!
August 13, 2023

Rec'd faster than expected. Shipped well and in a very nice, thicker plastic, zippered envelope inside the package.

Date of experience: August 13, 2023