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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,798
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,509 reviews

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New York
1 review
0 helpful votes
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Comfortable shapewear!
April 9, 2024

This snatches me in the right places and lets me shine in others! I love the coverage I get and how comfortable it is!

Date of experience: March 30, 2024
New Mexico
2 reviews
0 helpful votes
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The zipper
April 9, 2024

I really didn't care for the product. I put it on and it fit, but when having to use the restroom, I have to take the full shaper off. I tried to use the zipper that's in the area that you use to use the restroom. But it was so far back and did open wide enough. I was not comfortable trying to use the zipper area to use the restroom. I would had to take off the shaper just to use the restroom. With the outfit I had on that was a no go. I just took it off and never put it back on.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2024
Virginia
4 reviews
0 helpful votes
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Returned items ordered for refund
April 9, 2024

Size not accurate/ both items were too small. One was a gift & the other one was for myself. Returned this week for a full refund please.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2024
Florida
2 reviews
0 helpful votes
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Never Fails!
April 9, 2024

This is my second order and they never disappoint. I am loving this product and I actually gave one to my sister in law and she loves it! Can't wait to continue purchasing more items in the future.

Date of experience: March 30, 2024
New York
1 review
0 helpful votes
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My experience is good. I am getting a size bigger and customer service was very helpful

Date of experience: March 30, 2024
Florida
1 review
0 helpful votes
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The best
April 9, 2024

I have never had one like this before. It's comfortable and just about perfect.

Date of experience: March 30, 2024
Australia
1 review
0 helpful votes
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Literally perfect no complaints
April 9, 2024

Amazing there's nothing to complain about. The shapewear is the best I've ever worn and good price for quality too.

Date of experience: March 29, 2024
Florida
1 review
0 helpful votes
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Snatched to the Gods
April 9, 2024

I love this product it fits perfectly and it's hugs my body and snatches me but leaves room so I can breathe

Date of experience: March 29, 2024
Illinois
1 review
0 helpful votes
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Not comfortable
April 9, 2024

It was not comfortable and had no compression as they claimed.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 29, 2024
Alabama
1 review
0 helpful votes
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I'm not quite sure
April 9, 2024

I'm typically not a complainer, but i was disappointed with the shipping process. However once receive I like the product I went according with the sizing chart mines is just a bit loose i could have went down a size for some snug or grip. It's not given that body shape as explained in videos and such

Date of experience: March 29, 2024
Illinois
1 review
0 helpful votes
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Did not Fit
April 9, 2024

I ordered the thongs body suits in a XXL/2X base off the size chart but they were too big. I am still waiting for a return label.

Date of experience: March 29, 2024
Tennessee
1 review
0 helpful votes
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Awesome product
April 8, 2024

True to size love the fit. Love how it holds my stomach in and lifts my but

Date of experience: March 29, 2024
California
1 review
0 helpful votes
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Shapellx is true to their word when they have "Extra Firm" listed on their products. My choice of shapewear was an Extra Firm one. Honestly, I was going to give up after 20 minutes of trying. Confessing, God must have wrote in MY "script" NO SHAPEWEAR ASSISTANCE ALLOWED. It is definitely nothing to take for granted. I can only say, Proceed with Caution, when choosing a product that's listed as Extra Firm. It is NOT for the weak. ONLY the strong will survive. Lol.

Date of experience: March 29, 2024
Indiana
1 review
0 helpful votes
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I was excited with this product
April 8, 2024

Excellent fit as a rule I don't wear shappers my age we call them a foundations I am willing to spread the word it's perfect

Date of experience: March 29, 2024
Minnesota
1 review
0 helpful votes
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It was a great experience
April 8, 2024

Great experience I will be shopping with you all again for bra's Thank you all.

Date of experience: March 29, 2024
New York
1 review
0 helpful votes
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Amazing!
April 8, 2024

I am so pleased with this product! So much better than any other shape product that I have purchased!

Date of experience: March 29, 2024
Maryland
1 review
0 helpful votes
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Quality
April 8, 2024

This is my 1st shaper in a long time and i was very pleasantly surprised on how comfortable it is

Date of experience: March 28, 2024
Massachusetts
1 review
0 helpful votes
Follow Sujey G.
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I like Shapellx because it's helping me to get to my goal weight and my clothes don't feel as tight.

Date of experience: March 28, 2024
New Jersey
1 review
0 helpful votes
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Great
April 7, 2024

This time I needed what I had before but wasn't able to locate it. But will keep trying,being I was in a rush this last time.

Date of experience: March 28, 2024
Michigan
1 review
0 helpful votes
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Love it!
April 6, 2024

Yes I received my garment it is everything I imagined!

Date of experience: March 27, 2024