Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Shapellx

Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
How would you rate Shapellx?
grey stargrey stargrey stargrey stargrey star

Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,799
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,304 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Ash C.
Unfollow Ash C.
Share Review
Report Review

I recieved my purchase on two separate deliveries over a week apart. The items I purchased were not as advertised.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2024
Canada
1 review
0 helpful votes
Follow Tuoyo D.
Unfollow Tuoyo D.
Share Review
Report Review

Excellent
April 10, 2024

Excellent, true to size and fit perfectly well on me

Date of experience: March 31, 2024
Pennsylvania
1 review
0 helpful votes
Follow Tiffany N.
Unfollow Tiffany N.
Share Review
Report Review

Not what I thought
April 10, 2024

It does not give maximum smoothness like I thought it would. My FUPA hangs out the bottom of the shapewear and I still have love handles on the side.

Date of experience: March 31, 2024
Florida
2 reviews
0 helpful votes
Follow Rodriguez S.
Unfollow Rodriguez S.
Share Review
Report Review

Great fitting
April 10, 2024
Updated review

All items fitted perfectly. I've never had any bad experiences shopping with this site and I've never had to return anything purchased. Would continue to shop here and tell others about it.

Date of experience: March 31, 2024

No issues with getting my size
July 25, 2023
Previous review

No issues with getting my size

Date of experience: July 25, 2023
Connecticut
1 review
0 helpful votes
Follow Annie T.
Unfollow Annie T.
Share Review
Report Review

My order was filled and completed timely. This is my second order but in a different color.

Date of experience: March 30, 2024
California
1 review
0 helpful votes
Follow Effie U.
Unfollow Effie U.
Share Review
Report Review

Great product not great shipping.
April 10, 2024

I love this shapellx it snatched me right up. I look good in everything I wear now. The shipping wasn't great though but fortunately it got here a day before I needed it.

Date of experience: March 30, 2024
New York
1 review
0 helpful votes
Follow Tyasia I.
Unfollow Tyasia I.
Share Review
Report Review

Comfortable shapewear!
April 9, 2024

This snatches me in the right places and lets me shine in others! I love the coverage I get and how comfortable it is!

Date of experience: March 30, 2024
New Mexico
2 reviews
0 helpful votes
Follow Jovan N.
Unfollow Jovan N.
Share Review
Report Review

The zipper
April 9, 2024

I really didn't care for the product. I put it on and it fit, but when having to use the restroom, I have to take the full shaper off. I tried to use the zipper that's in the area that you use to use the restroom. But it was so far back and did open wide enough. I was not comfortable trying to use the zipper area to use the restroom. I would had to take off the shaper just to use the restroom. With the outfit I had on that was a no go. I just took it off and never put it back on.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2024
Virginia
4 reviews
0 helpful votes
Follow Paulette P.
Unfollow Paulette P.
Share Review
Report Review

Returned items ordered for refund
April 9, 2024

Size not accurate/ both items were too small. One was a gift & the other one was for myself. Returned this week for a full refund please.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2024
Florida
2 reviews
0 helpful votes
Follow Mariela K.
Unfollow Mariela K.
Share Review
Report Review

Never Fails!
April 9, 2024

This is my second order and they never disappoint. I am loving this product and I actually gave one to my sister in law and she loves it! Can't wait to continue purchasing more items in the future.

Date of experience: March 30, 2024
New York
1 review
0 helpful votes
Follow Nadine M.
Unfollow Nadine M.
Share Review
Report Review

My experience is good. I am getting a size bigger and customer service was very helpful

Date of experience: March 30, 2024
Florida
1 review
0 helpful votes
Follow Rachel N.
Unfollow Rachel N.
Share Review
Report Review

The best
April 9, 2024

I have never had one like this before. It's comfortable and just about perfect.

Date of experience: March 30, 2024
Australia
1 review
0 helpful votes
Follow Metry L.
Unfollow Metry L.
Share Review
Report Review

Literally perfect no complaints
April 9, 2024

Amazing there's nothing to complain about. The shapewear is the best I've ever worn and good price for quality too.

Date of experience: March 29, 2024
Florida
1 review
0 helpful votes
Follow keshana L.
Unfollow keshana L.
Share Review
Report Review

Snatched to the Gods
April 9, 2024

I love this product it fits perfectly and it's hugs my body and snatches me but leaves room so I can breathe

Date of experience: March 29, 2024
Illinois
1 review
0 helpful votes
Follow Knaj C.
Unfollow Knaj C.
Share Review
Report Review

Not comfortable
April 9, 2024

It was not comfortable and had no compression as they claimed.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 29, 2024
Alabama
1 review
0 helpful votes
Follow Rose P.
Unfollow Rose P.
Share Review
Report Review

I'm not quite sure
April 9, 2024

I'm typically not a complainer, but i was disappointed with the shipping process. However once receive I like the product I went according with the sizing chart mines is just a bit loose i could have went down a size for some snug or grip. It's not given that body shape as explained in videos and such

Date of experience: March 29, 2024
Illinois
1 review
0 helpful votes
Follow Michelle Z.
Unfollow Michelle Z.
Share Review
Report Review

Did not Fit
April 9, 2024

I ordered the thongs body suits in a XXL/2X base off the size chart but they were too big. I am still waiting for a return label.

Date of experience: March 29, 2024
Tennessee
1 review
0 helpful votes
Follow BlackCat M.
Unfollow BlackCat M.
Share Review
Report Review

Awesome product
April 8, 2024

True to size love the fit. Love how it holds my stomach in and lifts my but

Date of experience: March 29, 2024
California
1 review
0 helpful votes
Follow SHERIKA I.
Unfollow SHERIKA I.
Share Review
Report Review

Shapellx is true to their word when they have "Extra Firm" listed on their products. My choice of shapewear was an Extra Firm one. Honestly, I was going to give up after 20 minutes of trying. Confessing, God must have wrote in MY "script" NO SHAPEWEAR ASSISTANCE ALLOWED. It is definitely nothing to take for granted. I can only say, Proceed with Caution, when choosing a product that's listed as Extra Firm. It is NOT for the weak. ONLY the strong will survive. Lol.

Date of experience: March 29, 2024
Indiana
1 review
0 helpful votes
Follow Gloria R.
Unfollow Gloria R.
Share Review
Report Review

I was excited with this product
April 8, 2024

Excellent fit as a rule I don't wear shappers my age we call them a foundations I am willing to spread the word it's perfect

Date of experience: March 29, 2024