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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,796
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,185 reviews

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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It all fits weird
April 13, 2024

Body suits are either too big or too small, I can't figure out which. They fit fine on the top but they don't stay on my hips and nearly cut me in half-totally unwearable. The bathing suit which is the same size, fits great.

Date of experience: April 3, 2024
North Carolina
1 review
0 helpful votes
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Simply, disappointed
April 13, 2024

Good morning, I have received my order and I have only tried on one of my items and I am highly disappointed with the product quality and accuracy of the reviews. I am very aware how shareware works and know that certain cuts will fit smaller- but I went based off the suggested size guide for my bust and shape and the item mesh lining tore almost immediately. I even purchased a size larger than needed based off of reviews and my own knowledge of how shape ware can be. I could see if I was tugging or snagged something, I didn't. Or if I was wet after a fresh shower with sticky skin, I wasn't. I am simply disappointed because for the amount of money you all are charging people, I suppose I expected way better quality of material, especially from all of the advertising and testimonials you all share.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
Texas
1 review
0 helpful votes
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Awesome fit!
April 13, 2024

I absolutely love it! The fit is perfect and it tucks everrrrrything in. Seams are smooth!

Date of experience: April 2, 2024
Mississippi
1 review
0 helpful votes
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Good
April 12, 2024

Even though I got a 6x is still felt a little small, but I am making it work, because it took.so.long for me to receive this one

Date of experience: April 2, 2024
New York
2 reviews
0 helpful votes
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Amazing
April 12, 2024

Easy to use and so cute, I wish the torso was longer because I'm take but it definitely does the job and gets it done

Date of experience: April 1, 2024
Texas
1 review
0 helpful votes
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Not yet worn
April 12, 2024

I have not worn this just yet. But I am hoping it helps me. 😁

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
Illinois
1 review
0 helpful votes
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It's great
April 11, 2024

It fix good and look good on me. It don't hurt very comfortable to wear

Date of experience: April 1, 2024
Florida
2 reviews
0 helpful votes
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Pleasantly surprised
April 11, 2024

I have purchased many, many shape wear some better than others but this one stayed put it didn't roll up or down and I wore it all day at work. That is impressive.

Date of experience: April 1, 2024
Ohio
1 review
0 helpful votes
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As expected
April 11, 2024

I love the hold and quality of both shapers. They give me the confidence I was seeking when wearing form fitting clothing. Money well invested.

Date of experience: April 1, 2024
North Carolina
1 review
0 helpful votes
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I love it
April 11, 2024

Everything is to my satisfaction. I have told several ladies about this. The order process and the delivery were easy and I recommend it to anyone.

Date of experience: April 1, 2024
Arkansas
1 review
0 helpful votes
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It's not as easy as it looks.
April 11, 2024

I went up a size and I still could not fit the item. I had no give and wasn't at all easy to put on.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
New York
1 review
0 helpful votes
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Purchase order
April 11, 2024

I made the order but it did not ship until two weeks later. Customer service through the website never responded. I had to make a comment on a facebook post in order to get any kind of response. That is ridiculous because fb is a social media platform. I should be able to talk to the company customer service and get some kind of resolution. I do like the shaper though. It did exactly what i wanted. Purchasing again would probably be based on how bad i needed the product. If i needed it in a timely fashion, if i just wanted to just order and be confident it was on its way, i would not order again.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
Mississippi
1 review
0 helpful votes
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Disappointed
April 11, 2024

The jumpsuit did not have the zipper crotch like I thought and my other item was way to small

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
Tennessee
1 review
0 helpful votes
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Didn't have a good experience
April 11, 2024

Too long to explain. Although their shapewear may be for many people, the 3 things I've ordered didn't work for me

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
Washington
2 reviews
0 helpful votes
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I. Satisfied
April 11, 2024

Choosing a product was great and shipping in a timely matter was awesome

Date of experience: April 1, 2024
Georgia
1 review
0 helpful votes
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I recieved my purchase on two separate deliveries over a week apart. The items I purchased were not as advertised.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2024
Canada
1 review
0 helpful votes
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Excellent
April 10, 2024

Excellent, true to size and fit perfectly well on me

Date of experience: March 31, 2024
Pennsylvania
1 review
0 helpful votes
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Not what I thought
April 10, 2024

It does not give maximum smoothness like I thought it would. My FUPA hangs out the bottom of the shapewear and I still have love handles on the side.

Date of experience: March 31, 2024
Florida
2 reviews
0 helpful votes
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Great fitting
April 10, 2024
Updated review

All items fitted perfectly. I've never had any bad experiences shopping with this site and I've never had to return anything purchased. Would continue to shop here and tell others about it.

Date of experience: March 31, 2024

No issues with getting my size
July 25, 2023
Previous review

No issues with getting my size

Date of experience: July 25, 2023
Connecticut
1 review
0 helpful votes
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My order was filled and completed timely. This is my second order but in a different color.

Date of experience: March 30, 2024