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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,791
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

36,887 reviews

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Texas
1 review
0 helpful votes
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Not yet worn
April 12, 2024

I have not worn this just yet. But I am hoping it helps me. 😁

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
Illinois
1 review
0 helpful votes
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It's great
April 11, 2024

It fix good and look good on me. It don't hurt very comfortable to wear

Date of experience: April 1, 2024
Florida
2 reviews
0 helpful votes
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Pleasantly surprised
April 11, 2024

I have purchased many, many shape wear some better than others but this one stayed put it didn't roll up or down and I wore it all day at work. That is impressive.

Date of experience: April 1, 2024
Ohio
1 review
0 helpful votes
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As expected
April 11, 2024

I love the hold and quality of both shapers. They give me the confidence I was seeking when wearing form fitting clothing. Money well invested.

Date of experience: April 1, 2024
North Carolina
1 review
0 helpful votes
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I love it
April 11, 2024

Everything is to my satisfaction. I have told several ladies about this. The order process and the delivery were easy and I recommend it to anyone.

Date of experience: April 1, 2024
Arkansas
1 review
0 helpful votes
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It's not as easy as it looks.
April 11, 2024

I went up a size and I still could not fit the item. I had no give and wasn't at all easy to put on.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
New York
1 review
0 helpful votes
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Purchase order
April 11, 2024

I made the order but it did not ship until two weeks later. Customer service through the website never responded. I had to make a comment on a facebook post in order to get any kind of response. That is ridiculous because fb is a social media platform. I should be able to talk to the company customer service and get some kind of resolution. I do like the shaper though. It did exactly what i wanted. Purchasing again would probably be based on how bad i needed the product. If i needed it in a timely fashion, if i just wanted to just order and be confident it was on its way, i would not order again.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
Mississippi
1 review
0 helpful votes
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Disappointed
April 11, 2024

The jumpsuit did not have the zipper crotch like I thought and my other item was way to small

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
Tennessee
1 review
0 helpful votes
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Didn't have a good experience
April 11, 2024

Too long to explain. Although their shapewear may be for many people, the 3 things I've ordered didn't work for me

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
Washington
2 reviews
0 helpful votes
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I. Satisfied
April 11, 2024

Choosing a product was great and shipping in a timely matter was awesome

Date of experience: April 1, 2024
Georgia
1 review
0 helpful votes
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I recieved my purchase on two separate deliveries over a week apart. The items I purchased were not as advertised.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2024
Canada
1 review
0 helpful votes
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Excellent
April 10, 2024

Excellent, true to size and fit perfectly well on me

Date of experience: March 31, 2024
Pennsylvania
1 review
0 helpful votes
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Not what I thought
April 10, 2024

It does not give maximum smoothness like I thought it would. My FUPA hangs out the bottom of the shapewear and I still have love handles on the side.

Date of experience: March 31, 2024
Florida
2 reviews
0 helpful votes
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Great fitting
April 10, 2024
Updated review

All items fitted perfectly. I've never had any bad experiences shopping with this site and I've never had to return anything purchased. Would continue to shop here and tell others about it.

Date of experience: March 31, 2024

No issues with getting my size
July 25, 2023
Previous review

No issues with getting my size

Date of experience: July 25, 2023
Connecticut
1 review
0 helpful votes
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My order was filled and completed timely. This is my second order but in a different color.

Date of experience: March 30, 2024
California
1 review
0 helpful votes
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Great product not great shipping.
April 10, 2024

I love this shapellx it snatched me right up. I look good in everything I wear now. The shipping wasn't great though but fortunately it got here a day before I needed it.

Date of experience: March 30, 2024
New York
1 review
0 helpful votes
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Comfortable shapewear!
April 9, 2024

This snatches me in the right places and lets me shine in others! I love the coverage I get and how comfortable it is!

Date of experience: March 30, 2024
New Mexico
2 reviews
0 helpful votes
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The zipper
April 9, 2024

I really didn't care for the product. I put it on and it fit, but when having to use the restroom, I have to take the full shaper off. I tried to use the zipper that's in the area that you use to use the restroom. But it was so far back and did open wide enough. I was not comfortable trying to use the zipper area to use the restroom. I would had to take off the shaper just to use the restroom. With the outfit I had on that was a no go. I just took it off and never put it back on.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2024
Virginia
4 reviews
0 helpful votes
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Returned items ordered for refund
April 9, 2024

Size not accurate/ both items were too small. One was a gift & the other one was for myself. Returned this week for a full refund please.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2024
Florida
2 reviews
0 helpful votes
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Never Fails!
April 9, 2024

This is my second order and they never disappoint. I am loving this product and I actually gave one to my sister in law and she loves it! Can't wait to continue purchasing more items in the future.

Date of experience: March 30, 2024