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Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered an item and when I received it, the size was not the best option. I reached out to customer service to help guide an exchange. They were prompt and ready to assist! Super easy exchange transition! I love the item in the size I received!
Thanks so much!
I've sent many emails and messages to let them know that I never received my refund. It's been over a month now & nobody has contacted me back. They just been ignoring me! At this point I asked if they can just send me back the item that I purchased since they are hesitant to send me my refund. I had to spend money to send back the item, a complete loss! There customer service sucks!
I loved both bathing suits, they fit like a dream. I received them within the week and the packaging was very nice as well.
Good response time when reaching out to adjust my order, to ensure I received the correct product size.
I were a 3x so I bought a 3x and I couldn't even get my belly in there. I'm very curvy and it wouldn't get pass my hips. They must run EXTREMELY SMALL...From my experience what I went through I'd definitely should've ordered a 6x that's how small the 3x was... and that's if I was ordering another. However they cost way too much for me to screw it up again by not understanding how to order in the first place.
I had ordered a medium but it was too small so I ordered extra large but I should have got a large
First time buyer, I have tried many fajas and all of them were uncomfortable. With this faja, I was able to sit, walk, and breathe. I got my money's worth.
Body suits are either too big or too small, I can't figure out which. They fit fine on the top but they don't stay on my hips and nearly cut me in half-totally unwearable. The bathing suit which is the same size, fits great.
Good morning, I have received my order and I have only tried on one of my items and I am highly disappointed with the product quality and accuracy of the reviews. I am very aware how shareware works and know that certain cuts will fit smaller- but I went based off the suggested size guide for my bust and shape and the item mesh lining tore almost immediately. I even purchased a size larger than needed based off of reviews and my own knowledge of how shape ware can be. I could see if I was tugging or snagged something, I didn't. Or if I was wet after a fresh shower with sticky skin, I wasn't. I am simply disappointed because for the amount of money you all are charging people, I suppose I expected way better quality of material, especially from all of the advertising and testimonials you all share.
I absolutely love it! The fit is perfect and it tucks everrrrrything in. Seams are smooth!
Even though I got a 6x is still felt a little small, but I am making it work, because it took.so.long for me to receive this one
Easy to use and so cute, I wish the torso was longer because I'm take but it definitely does the job and gets it done
It fix good and look good on me. It don't hurt very comfortable to wear
I have purchased many, many shape wear some better than others but this one stayed put it didn't roll up or down and I wore it all day at work. That is impressive.
I love the hold and quality of both shapers. They give me the confidence I was seeking when wearing form fitting clothing. Money well invested.
Everything is to my satisfaction. I have told several ladies about this. The order process and the delivery were easy and I recommend it to anyone.
I went up a size and I still could not fit the item. I had no give and wasn't at all easy to put on.
I made the order but it did not ship until two weeks later. Customer service through the website never responded. I had to make a comment on a facebook post in order to get any kind of response. That is ridiculous because fb is a social media platform. I should be able to talk to the company customer service and get some kind of resolution. I do like the shaper though. It did exactly what i wanted. Purchasing again would probably be based on how bad i needed the product. If i needed it in a timely fashion, if i just wanted to just order and be confident it was on its way, i would not order again.
Answer: They are legit. I purchased from them. The item was as described and is excellent quality

