Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Shapellx

Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
How would you rate Shapellx?
grey stargrey stargrey stargrey stargrey star

Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,789
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

36,774 reviews

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
Follow Esther B.
Unfollow Esther B.
Share Review
Report Review

Top Tier Customer Service
April 14, 2024

I ordered an item and when I received it, the size was not the best option. I reached out to customer service to help guide an exchange. They were prompt and ready to assist! Super easy exchange transition! I love the item in the size I received!

Thanks so much!

Date of experience: April 4, 2024
Texas
1 review
0 helpful votes
Follow Cheryl T.
Unfollow Cheryl T.
Share Review
Report Review

Refund
April 14, 2024

I've sent many emails and messages to let them know that I never received my refund. It's been over a month now & nobody has contacted me back. They just been ignoring me! At this point I asked if they can just send me back the item that I purchased since they are hesitant to send me my refund. I had to spend money to send back the item, a complete loss! There customer service sucks!

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Texas
1 review
0 helpful votes
Follow Vickey P.
Unfollow Vickey P.
Share Review
Report Review

Amazing
April 14, 2024

Great, the product as well as customer service 👏🏾 👍🏾

Date of experience: April 4, 2024
New York
1 review
0 helpful votes
Follow sabeme P.
Unfollow sabeme P.
Share Review
Report Review

Great experience
April 13, 2024

I loved both bathing suits, they fit like a dream. I received them within the week and the packaging was very nice as well.

Date of experience: April 3, 2024
Florida
1 review
0 helpful votes
Follow Marissa W.
Unfollow Marissa W.
Share Review
Report Review

Satisfied New Customer
April 13, 2024

Good response time when reaching out to adjust my order, to ensure I received the correct product size.

Date of experience: April 3, 2024
Ohio
1 review
0 helpful votes
Follow Sonia Z.
Unfollow Sonia Z.
Share Review
Report Review

I were a 3x so I bought a 3x and I couldn't even get my belly in there. I'm very curvy and it wouldn't get pass my hips. They must run EXTREMELY SMALL...From my experience what I went through I'd definitely should've ordered a 6x that's how small the 3x was... and that's if I was ordering another. However they cost way too much for me to screw it up again by not understanding how to order in the first place.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
North Carolina
1 review
0 helpful votes
Follow Rachel I.
Unfollow Rachel I.
Share Review
Report Review

Little too big
April 13, 2024

I had ordered a medium but it was too small so I ordered extra large but I should have got a large

Date of experience: April 3, 2024
Illinois
1 review
0 helpful votes
Follow Stephanie V.
Unfollow Stephanie V.
Share Review
Report Review

Amazing
April 13, 2024

First time buyer, I have tried many fajas and all of them were uncomfortable. With this faja, I was able to sit, walk, and breathe. I got my money's worth.

Date of experience: April 3, 2024
Tennessee
1 review
0 helpful votes
Follow Angelyn X.
Unfollow Angelyn X.
Share Review
Report Review

It all fits weird
April 13, 2024

Body suits are either too big or too small, I can't figure out which. They fit fine on the top but they don't stay on my hips and nearly cut me in half-totally unwearable. The bathing suit which is the same size, fits great.

Date of experience: April 3, 2024
North Carolina
1 review
0 helpful votes
Follow Jazmine S.
Unfollow Jazmine S.
Share Review
Report Review

Simply, disappointed
April 13, 2024

Good morning, I have received my order and I have only tried on one of my items and I am highly disappointed with the product quality and accuracy of the reviews. I am very aware how shareware works and know that certain cuts will fit smaller- but I went based off the suggested size guide for my bust and shape and the item mesh lining tore almost immediately. I even purchased a size larger than needed based off of reviews and my own knowledge of how shape ware can be. I could see if I was tugging or snagged something, I didn't. Or if I was wet after a fresh shower with sticky skin, I wasn't. I am simply disappointed because for the amount of money you all are charging people, I suppose I expected way better quality of material, especially from all of the advertising and testimonials you all share.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
Texas
1 review
0 helpful votes
Follow Shambre U.
Unfollow Shambre U.
Share Review
Report Review

Awesome fit!
April 13, 2024

I absolutely love it! The fit is perfect and it tucks everrrrrything in. Seams are smooth!

Date of experience: April 2, 2024
Mississippi
1 review
0 helpful votes
Follow Latasha B.
Unfollow Latasha B.
Share Review
Report Review

Good
April 12, 2024

Even though I got a 6x is still felt a little small, but I am making it work, because it took.so.long for me to receive this one

Date of experience: April 2, 2024
New York
2 reviews
0 helpful votes
Follow Jamynique S.
Unfollow Jamynique S.
Share Review
Report Review

Amazing
April 12, 2024

Easy to use and so cute, I wish the torso was longer because I'm take but it definitely does the job and gets it done

Date of experience: April 1, 2024
Texas
1 review
0 helpful votes
Follow Nedra O.
Unfollow Nedra O.
Share Review
Report Review

Not yet worn
April 12, 2024

I have not worn this just yet. But I am hoping it helps me. 😁

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
Illinois
1 review
0 helpful votes
Follow abigail Q.
Unfollow abigail Q.
Share Review
Report Review

It's great
April 11, 2024

It fix good and look good on me. It don't hurt very comfortable to wear

Date of experience: April 1, 2024
Florida
2 reviews
0 helpful votes
Follow Shanda P.
Unfollow Shanda P.
Share Review
Report Review

Pleasantly surprised
April 11, 2024

I have purchased many, many shape wear some better than others but this one stayed put it didn't roll up or down and I wore it all day at work. That is impressive.

Date of experience: April 1, 2024
Ohio
1 review
0 helpful votes
Follow Nia S.
Unfollow Nia S.
Share Review
Report Review

As expected
April 11, 2024

I love the hold and quality of both shapers. They give me the confidence I was seeking when wearing form fitting clothing. Money well invested.

Date of experience: April 1, 2024
North Carolina
1 review
0 helpful votes
Follow Lakendra Q.
Unfollow Lakendra Q.
Share Review
Report Review

I love it
April 11, 2024

Everything is to my satisfaction. I have told several ladies about this. The order process and the delivery were easy and I recommend it to anyone.

Date of experience: April 1, 2024
Arkansas
1 review
0 helpful votes
Follow Stacy K.
Unfollow Stacy K.
Share Review
Report Review

It's not as easy as it looks.
April 11, 2024

I went up a size and I still could not fit the item. I had no give and wasn't at all easy to put on.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
New York
1 review
0 helpful votes
Follow Latriece F.
Unfollow Latriece F.
Share Review
Report Review

Purchase order
April 11, 2024

I made the order but it did not ship until two weeks later. Customer service through the website never responded. I had to make a comment on a facebook post in order to get any kind of response. That is ridiculous because fb is a social media platform. I should be able to talk to the company customer service and get some kind of resolution. I do like the shaper though. It did exactly what i wanted. Purchasing again would probably be based on how bad i needed the product. If i needed it in a timely fashion, if i just wanted to just order and be confident it was on its way, i would not order again.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024