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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,794
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,097 reviews

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Florida
1 review
0 helpful votes
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Great Quality
May 14, 2024

I wasn't sure how to pick my size and got a size to big and just went back to reorder for a smaller size however quality and overall satisfaction is a 10/10 definitely recommend

Date of experience: May 3, 2024
Tennessee
2 reviews
0 helpful votes
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Good
May 14, 2024

Easy and fast 😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍👍🏾😍😍😍😍😍😍😍😍😍😍😍😍👍🏾👍🏾👍🏾

Date of experience: May 3, 2024
California
1 review
0 helpful votes
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Awesome product
May 14, 2024

Great customer services. Speedy delivery will buy again

Date of experience: May 3, 2024
Pennsylvania
1 review
0 helpful votes
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I'm not good with measuring my body, waiting to save up enough to get the next size. I have an hernia belly, so it's a little difficult. Even though it's difficult to snap together, the service is excellent, which is why I'll willing to get another one, can't wait. Thank you Shapelex for your great services.

Date of experience: May 3, 2024
Michigan
2 reviews
0 helpful votes
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Sizing
May 13, 2024

The sizing confuses me. The body suit came in size xs- small or med - large. So my torso just needs a small because the bodysuit is too long and doesn't fit the top of my body. It squeezes under my arms and I can't get the arm opening to fit properly. I'm going to fix it myself.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2024
Florida
2 reviews
0 helpful votes
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Love the way my shapellx feel
May 11, 2024

I wished I would have order a smaller size. I thought they was true to size so I order a XL I could have did a Large I feel like my XL is not tight enough.

Date of experience: May 1, 2024
California
1 review
0 helpful votes
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Not a good experience
May 10, 2024

I bought 3 items from you guy's and and one of the items fit me the other two didn't even the waist trainer didn't work

Date of experience: April 29, 2024
Mississippi
1 review
0 helpful votes
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Perfect!
May 9, 2024

Don't doubt yourself! Go and order now!
The reviews and videos you've seen on Tik Tok, were TRUE!

Date of experience: April 29, 2024
Florida
1 review
0 helpful votes
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Excellent
May 9, 2024

Excellent service and the delivery was very fast. I plan on ordering more of your products.

Date of experience: April 29, 2024
Maryland
1 review
0 helpful votes
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Love it
May 9, 2024

Really great quality and super cute packaging. Fit very well, exactly what I expected

Date of experience: April 28, 2024
Colorado
1 review
0 helpful votes
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Needs quality improvements
May 9, 2024

Doesn't quite fit right. When I pull it up into position it felt like it was going to tear.

Date of experience: April 28, 2024
South Carolina
1 review
0 helpful votes
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Hard to pull uo
May 9, 2024

I ordered one size up and I'm having a hard time pulling it up. I suffer with arthritis in my hands.

Date of experience: April 28, 2024
Virginia
1 review
0 helpful votes
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My experience was great. Definitely would return to make purchases.

Date of experience: April 28, 2024
Texas
1 review
0 helpful votes
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Great product
May 8, 2024

Item fits as stated. Item delivers promised results.

Date of experience: April 27, 2024
Alabama
1 review
0 helpful votes
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We used the luminescent and black lights to show it had been previously worn before sold to me. The sixez are chosen for me professionally by measuring not by standard sizing so no your sizes are not correct. Tge zipper in tge critgch was not zippable and broken. I will look into class action fileing because you actually owe me for doctor visits o had to make to have female exams sue to wearing used dirty female under garments. Total at this pointbis my refund plus 200$ doctor viscosity and medication plus embarrassing

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 27, 2024
Tennessee
1 review
0 helpful votes
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Outstanding Product
May 8, 2024

Fits perfectly. Just make sure you order your actual size

Date of experience: April 27, 2024
Florida
1 review
0 helpful votes
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Love it
May 8, 2024

I absolutely love this shaper! I've tried so many and mine work like this! Ty for the confidence booster!

Date of experience: April 27, 2024
Colorado
1 review
0 helpful votes
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Beautiful!
May 8, 2024

Best thong shape wear I have owned, got a size M and I am 165 5'2 fit perfect!

Date of experience: April 27, 2024
Georgia
1 review
0 helpful votes
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Helpful and satisfied
May 7, 2024

I was sooooo excited to receive my order but by me being in an awkward between size I picked the wrong sizes. Customer service was sooooo great responding back to me and ensuring that I got the right sizes. They helped me with the exchange and sent the new ones right away! The quality of ALL of these products are AMAZING! Especially the waist trainer... I can't believe it! Thank you Shapellx!

Date of experience: April 27, 2024
Ohio
1 review
0 helpful votes
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Fast shipping! Great products & wonderful customer service!

Date of experience: April 27, 2024