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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,794
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,106 reviews

We monitor reviews for authenticity

Florida
2 reviews
0 helpful votes
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Great experience from start to finish even with customer service and the return process.

Date of experience: May 11, 2024
Nevada
1 review
0 helpful votes
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Wow
May 20, 2024

I very pleased with Shapellx. I look totally snatched. Plus I love the zipper that allows me to the bathroom

Date of experience: May 10, 2024
Florida
1 review
0 helpful votes
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The shopping experience was great. I didn't like how the product rolls up my legs

Date of experience: May 10, 2024
North Carolina
1 review
0 helpful votes
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Twana
May 20, 2024

I got a large and it's to small the other item fits my top but not my bottom right

Date of experience: May 9, 2024
California
1 review
0 helpful votes
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Great fit
May 19, 2024

My experience was simple and easy. My order came really fast

Date of experience: May 9, 2024
Tennessee
1 review
0 helpful votes
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Finding the garment and shopping for it was easy. The measurement chart wasn't as accurate as it looks It should be. The garment fits the way it should, except for there is this consistent bend in the zipper? That is leaving impressions on my stomach as well as not allowing the garment to sit tightly all the time. The zipper/hole at the bottom. Is not large enough to cover from vagina to anus.

Date of experience: May 8, 2024
Tennessee
1 review
0 helpful votes
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Wrong size
May 18, 2024

I ordered the wrong size twice but overall the delivery was on time and the quality of the material is good.

Date of experience: May 8, 2024
Montana
1 review
0 helpful votes
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GREAT PRODUCTS
May 18, 2024

ORDERING MY PRODUCTS WAS EASY, THE SIZES ARE TRUE TO FIT. WHEN THEY HAD SENGT THE ORDER TO THE WRONG ADDRESS, IT WAS QUICKLY FIXED AND I RECEIVED MY ORDER IN A FEW DAYS. THEY RESPONSES FOR MY QUIERIES WERE QUICK AND HANDLED IN A PROFESSIONAL MANNER.

Date of experience: May 8, 2024
2 reviews
0 helpful votes
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Stunning
May 18, 2024

This dress is beautiful and fits amazing. It shapes my body perfectly.

Date of experience: May 8, 2024
Minnesota
1 review
0 helpful votes
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Better than expected 🤩
May 18, 2024

I've purchased a couple of undergarment wear and I've been greatly disappointed so I was prepared to be underwhelmed with this item. The craftsmanship of the garment and the material itself of really good quality. The packaging is meh. It serves it's purpose and does what it is supposed to do. I can't wait to wear this garment! S I trapless, low back and back less oooOoOOoo!

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2024
Arkansas
1 review
0 helpful votes
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I love the shapewear!
May 17, 2024

Wow, this shapewear is a game-changer! The fit is incredibly comfortable, and it smooths out all the right places. I feel confident and supported whether I'm wearing it under a dress or my favorite jeans. Plus, the quality is top-notch. Thank you for introducing me to this gem.

Date of experience: May 7, 2024
Michigan
1 review
0 helpful votes
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All good
May 17, 2024

Fit nicely and no issues with the products that I purchased

Date of experience: May 6, 2024
Alaska
1 review
0 helpful votes
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Cute and supportive!
May 16, 2024

Love the quality, the support and the design. As a 32G woman, bathing suits can be a pain. This one fit wonderfully.

Date of experience: May 6, 2024
Canada
1 review
0 helpful votes
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Not satisfied
May 16, 2024

I bought a large based on what was recommended. It's not doing anything for me. I am not experiencing the "snatch effect". I think a medium would have do e me justice.

Date of experience: May 6, 2024
Maryland
1 review
0 helpful votes
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Thongs are uncomfortable
May 16, 2024

This is a good product but i hate thongs. They need more variety

Date of experience: May 6, 2024
Puerto Rico
1 review
0 helpful votes
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Faja pequeña
May 16, 2024

Me gusto la tela de la faja pero me quedo pequeña en otras faja soy talla L y cogi esa talla L y corre un poco más pequeña

Date of experience: May 6, 2024
New York
1 review
0 helpful votes
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Zippers
May 16, 2024

Zippers on most of shape wear is visible through dresses and tops

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 6, 2024
Pennsylvania
1 review
0 helpful votes
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Crap products
May 16, 2024

I received two different items. The quality was not good. They didn't even do what they should have done. I returned both of them for a full refund.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 6, 2024
Texas
1 review
0 helpful votes
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Worth The Investment!
May 16, 2024

I ordered the High-Waisted Sculpting Shorts for my 30th Birthday Photoshoot. It sculpted my waist and lifted my butt. As suggested on the site, if you're bottom-heavy, size up. I did just that, and it worked out perfectly. I will definitely be ordering again in the near future. Hands down the best shape-wear I've purchased.

Date of experience: May 6, 2024
Montana
1 review
0 helpful votes
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Such wonderful and helpful people how
May 16, 2024
Updated review

I had an item that I ordered for my forty fifth birthday, but for some reason it was stuck in whipple, new jersey for quite a long time and didn't receive until after My birthday. Totally not the end of the world. More serious things going on in this world, but it was nice that when I checked on it to see if it got lost shapellx gave me extra bonus credits, even though it wasn't their fault.

Date of experience: May 6, 2024

Fun site with women of all shapes
January 5, 2022
Previous review

Fun site with women of all shapes

Date of experience: January 5, 2022