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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,800
value
44
quality
3,444
This company responds to reviews on average within 1 day

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37,382 reviews

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Texas
1 review
0 helpful votes
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I totally love my order.
June 13, 2024

I got my perfect size this time, and the result was perfect.

Date of experience: June 3, 2024
Tennessee
1 review
0 helpful votes
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Loved it
June 13, 2024

Everything fits perfect and the order got here on time.

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
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Top quality product
June 13, 2024

I bought the shaper in a 4x based on size guide. I'm a 2/3x or an 18-20 in normal clothes. It fit perfectly but I dare to say I could have went down a size. It did it's job and it was delivered quickly. Hands down one of the most comfortable and body shapers I've have ever owned. I will definitely be buying again.

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Great waste trainers, recommend.
June 13, 2024

Positive and satisfactory, works well to train the waste. Comfortable fit to size.

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
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Thong too long
June 13, 2024

Quality felt good. But did not fit my body. Not enough room.for my tummy and too much thong. Too long

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Item fit
June 13, 2024

My item is a little big (L) so it is not serving its purpose.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Experience was fine. Til I tried on both. One didn't fit at all and the other one was ok

Date of experience: June 3, 2024
Norway
1 review
0 helpful votes
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Very nice
June 13, 2024

Looks just like the pictures and easy to put on. Doesnt roll up/down and gives a nice compression. For a future purchase i would probably go a size further down as the size i ordered this time around didnt really do much for me as i have seen it do for others, but other than that its really good.

Date of experience: June 3, 2024
Ohio
1 review
0 helpful votes
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Doesn't fit
June 13, 2024

Second one I've ordered and it doesn't fit- looks
Like it
Would
Due to your
Advertisement but it
Just
Doesn't work
For
Me

Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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Great place to shop
June 13, 2024

Customer service is awesome! My shapellx did not fit me as I expected. Would need to try something firmer in the future

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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Yea
June 13, 2024

Fix great didnt take me in as much as advertised would get smaller size next time just for a little extra

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Love it
June 13, 2024

This is my second purchase love how snatch it is. Love the material and the comfortable it is.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Super satisfied customer
June 13, 2024

Customer service is a dream the products are amazing I have ordered several times from this company now and must say I will never be shopping anywhere else for my under garments ever again.

Date of experience: June 3, 2024
Oregon
2 reviews
0 helpful votes
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Durable
June 13, 2024

Is a must have for very woman it durable and the size is accurate once you know your hip size

Date of experience: June 3, 2024
Arkansas
1 review
0 helpful votes
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Shaper experience
June 13, 2024

The order process was amazing; the 1st day I wore it, it did exactly what I needed it to do altho about an hour later I noticed it started to roll up on the legs being noticeable in my clothes. I was under the impression that this material wouldn't do that

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Does as promised
June 13, 2024

The quality of the material is great and it is well made. Comfortable and smooth with a nice hold.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Very Pleased
June 13, 2024

Fast and efficient. First off. I was very excited to receive it. Beautifully designed. Material very sturdy. I like the fact there are 4 rows of the hook and eyes allowing you to make adjustments when necessary.

Date of experience: June 2, 2024
North Carolina
1 review
0 helpful votes
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Quality and comfort
June 13, 2024

Order according to your measurements and my size exchange was achieved, expeditiously.

Date of experience: June 2, 2024
South Carolina
1 review
0 helpful votes
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Lack of Quality Control
June 13, 2024

I was disappointed that my first delivery had been worn and damaged by a customer that returned the item that was then sold to me.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 2, 2024
Texas
1 review
0 helpful votes
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Pads not fitting
June 12, 2024

The hip pads move and twist,the sewing impressions on the butt pad make the pads noticeable when you wear something tight.

Date of experience: June 2, 2024