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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,654 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Easy and products are great. Definitely my go to spanx! Thank you

Date of experience: September 1, 2024
New York
1 review
0 helpful votes
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Easy online purchase without any delivery problems.

Date of experience: August 31, 2024

Product review
April 30, 2024
Previous review

Product came in a reasonable manner with tracking info.

Date of experience: April 20, 2024
New York
1 review
0 helpful votes
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Shapellx the overall shaper
September 10, 2024

I have a large midsection. The product really gives it structure and because of that boost my confidence

Date of experience: August 31, 2024
Florida
1 review
0 helpful votes
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Great customer service
September 9, 2024

Very professional. Respectful, and responsive. ….:

Date of experience: August 30, 2024
Illinois
1 review
0 helpful votes
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Great Shaper
September 9, 2024

Nice quality, material is not stiff and hard like some others, smooth and firm w/some stretch of course. I should've sized down tho' to an XL instead of 2xl. 5'6,240lbs, hourglass shape, apron belly.

Date of experience: August 29, 2024
Indiana
1 review
0 helpful votes
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They're too small
September 9, 2024

I ordered four 6X body shapers that said size 24 - 26 US sizes that is my size but these shapers are still too small I guess I need a size 7X that you all Don't sell, also I wanted two shapers that come just above the knee & two shapers that comes below the knee you all Don't have those shapers in my size.

Date of experience: August 29, 2024
Minnesota
2 reviews
0 helpful votes
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Disappointed with the shape gear
September 8, 2024

When watching the videos, the shape appeared that it would accommodate my back fat; however, it didn't. I'm very disappointed in this shape gear.

Date of experience: August 29, 2024
New York
1 review
0 helpful votes
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The shapewear is too tight
September 8, 2024

I purchased a L (large) as the size chart stated it was for 12/14 and that is my size for all clothing items. I was unable to put the swimsuit on over my hips. If I was able to place it over them, I definitely know it would have snatched my waist, but I couldn't get on. I'll lose more weight and hopefully will be able to wear it.

Date of experience: August 29, 2024
Kentucky
1 review
0 helpful votes
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Excellent Service
September 7, 2024

My order was wrong size but I called and it was corrected quickly

Date of experience: August 28, 2024
District of Columbia
1 review
0 helpful votes
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Slow shipping
September 7, 2024

Experience was fine. It just too long to receive my order.

Date of experience: August 28, 2024
Texas
1 review
0 helpful votes
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Good product
September 7, 2024

The product is good, sturdy quality. Unfortunately my boyfriend is allergic to latex so I haven't been able to wear them much.

Date of experience: August 27, 2024
Colorado
1 review
0 helpful votes
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Shipping is not standard
September 7, 2024

Items arrived separately, need to return and size down and pay for returns.

Date of experience: August 27, 2024
Illinois
1 review
0 helpful votes
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Great shapers!
September 6, 2024

Shapers look small and I believe that the sizing is a bit off but I absolutely love every shaper I've purchased from this website! I'm 375lbs and the size shapers I order are 6x.

Date of experience: August 27, 2024
Michigan
1 review
0 helpful votes
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Love it
September 6, 2024

Love this but get your regular size tho. Example: If you are a size 22, get your normal 22 size etc! Love the material, very comfortable, doesn't slide down etc it is true to size.

Date of experience: August 27, 2024
Maryland
1 review
0 helpful votes
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It depends on what your body shape is.
September 6, 2024

It did not control or smooth my tummy as much as I needed. I am 5'4 and 158 lbs with a 37-inch waist and 41-inch hips. I purchased a medium size garment.

Date of experience: August 26, 2024
Maryland
1 review
0 helpful votes
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Love it
September 6, 2024

Love the products. User friendly website. Excellent customer service and responsive to email inquiries.

Date of experience: August 26, 2024
Georgia
1 review
0 helpful votes
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Eh…No Bueno
September 5, 2024

Not giving the "snatched waist" look like shown in the testimonial videos, and I don't have nowhere near the size of stomach any of the full figured women I saw in the video testimonials do. (Not a jab). Didn't live up to the hype and was very uncomfortable. This is just my experience.

Date of experience: August 26, 2024
New Zealand
1 review
0 helpful votes
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Better products
September 5, 2024

I would be happy to pay more money to have better quality products.

Date of experience: August 26, 2024
Louisiana
1 review
0 helpful votes
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Perfect fit
September 5, 2024

I ordered the built in shapewear 2 in 1 slanted V-Neck mesh top. I love it! It's easy to put on and very comfortable

Date of experience: August 26, 2024
Georgia
1 review
0 helpful votes
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Awesome hug on ny body
September 5, 2024

I purchased Shapellx to wear under my dresses and I absolutely love the way it fits

Date of experience: August 26, 2024