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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,800
value
44
quality
3,444
This company responds to reviews on average within 1 day

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37,361 reviews

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1 review
0 helpful votes
Follow A J.
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Great product. Straps dig
March 13, 2026

Digs in the shoulders a bit. It would be better if the straps were wider. Overall it does what its supposed to do. Definitely smooths and sucks!

Date of experience: March 2, 2026
1 review
0 helpful votes
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I love it!
March 12, 2026

This bra is well made and holds my girls up well without any wires or stays. I love the adjustable straps! Oh so comfortable!

Date of experience: March 2, 2026
Maryland
1 review
0 helpful votes
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Perfect fit!
March 12, 2026

I bought a size medium and it made me look so snatched. It smoothed out my tummy and lifted up my booty so nice. Bought to wear under a dress for a wedding. 10/10 recommend.

Date of experience: March 2, 2026
South Carolina
1 review
0 helpful votes
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Did not receive the product.
March 12, 2026

I have not received the last two products I ordered.

Date of experience: March 2, 2026
1 review
0 helpful votes
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Customer service not great!
March 12, 2026

I received my order tried it on just does not fit right the cups are too big for my breasts and it just didn't really suck in my tummy the way I wanted it too and I'm trying to return it and I keep having to send all of these different emails and it's very frustrating and I'm not getting an answer. I have to file a return to see if they'll approve it. I think that's ridiculous.

Date of experience: February 14, 2026
Georgia
1 review
0 helpful votes
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Great swimwear
March 12, 2026

I'm 5'5" about 225 lbs and after a kid, I just don't feel comfortable in any swimwear. I usually buy the miracle suits and live them but these hold me in just as well. I will say with the miracle suit it holds my back fat in and doesn't show the rolls but I do really like this swim suit. I may find another one and buy it.

Date of experience: March 2, 2026
1 review
0 helpful votes
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Shapellx
March 12, 2026
Updated review

I purchased the wrong product as I was trying to eliminate wearing bras with the wire, but don't like the back coverage for the wireless bras.

Date of experience: March 2, 2026

It was pretty easy to order
February 28, 2026
Previous review

It was pretty easy to order.

Date of experience: February 18, 2026
New York
1 review
0 helpful votes
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Exchange
March 12, 2026
Updated review

My exchange was great, I hit a few bumps in customer support, but they quickly resolved my issue. I received my exchange right on time. I was so happy!

Date of experience: March 2, 2026

Smooth
February 28, 2026
Previous review

Easy to put on, has a very smooth fit.

Date of experience: February 18, 2026
1 review
0 helpful votes
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Not really!
March 12, 2026

I like the material and all as well as how fast it had arrived but it is not true to size I believe it runs a size two sizes small.

Date of experience: March 2, 2026
Canada
1 review
0 helpful votes
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Love!
March 12, 2026
Updated review

Absolutely love l 3 bathing suits I purchased. I am 36k and they fit perfectly. Love the quality and the options for wearing the straps different ways. Would highly recommend this suit for anyone who wants more support and to feel secure in their suit.

Date of experience: March 2, 2026

I found the reviews and videos showing fit on different...
February 25, 2026
Previous review

I found the reviews and videos showing fit on different body types and I found them very helpful.

Date of experience: February 15, 2026
1 review
0 helpful votes
Follow LeDrea S.
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Must But
March 12, 2026
Updated review

I love that. I got the pants so quickly and was able to wear them. They just boosted my confidence even more after losing weight holding me in the right places and give me the extra curve.

Date of experience: March 2, 2026

Great
February 28, 2026
Previous review

Great great fit good delivery time makes me feel confident in my clothing

Date of experience: February 18, 2026
1 review
0 helpful votes
Follow Artisha H.
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It didn't fit like I expected
March 12, 2026
Updated review

Needed tummy control for low cut dress in back, shapellx rolled up past back area. Had to go without it and wear a clear strap bra.

Date of experience: February 21, 2026

Quick and easy
February 25, 2026
Previous review

Quick and easy

Date of experience: February 15, 2026
1 review
0 helpful votes
Follow Jenn A.
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Honest company!
March 12, 2026

I received my order and the entire package was slashed open. I'm sure this wasn't done by the company, but they made it right by sending me a new one free of charge without having to send the original back. I even asked for a bigger size and they didn't hesitate to send me what I needed. 😊

Date of experience: March 2, 2026
1 review
0 helpful votes
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Easy exchange process
March 12, 2026
Updated review

It was easy to follow instructions and make exchange

Date of experience: March 2, 2026

Was easy to order
February 21, 2026
Previous review

Was easy to order

Date of experience: February 11, 2026
1 review
0 helpful votes
Follow MAXINE S.
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Excellent I love how it made but unable to get the true experience because I ordered the incorrect size. Based on what I usually wear. I should have sized up.

Date of experience: March 2, 2026

Hope they fit like you said they would
February 28, 2026
Previous review

Hope they fit like you said they would

Date of experience: February 17, 2026
1 review
0 helpful votes
Follow Melissa M.
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Beautiful and flattering swimsuit!
March 12, 2026
Updated review

Fits amazing and color (green) is gorgeous! I love how you can change the position of the straps as well. A long torso version would be a good option as I'm borderline and the room in the length would be nice.
I love the metal detail on the bust and the compression is perfect and doesn't make you feel like a "stuffed sausage "
Highly recommend!

Date of experience: March 2, 2026

Easy and hopefully I like the product an it comes when...
February 28, 2026
Previous review

Easy and hopefully I like the product an it comes when it says it will

Date of experience: February 18, 2026
Virginia
2 reviews
1 helpful vote
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Yes it gave support
March 12, 2026

I just wanted to get for myself. Needed some support. I'm 5"10 218 lbs... long torso. I don't like waist trainer old time corsets my torso not made for that. I have straight back posture and they never work. This was great gave safe support I wish I got the short one for my mini dresses... only issue. No booty hole... but my but looks great so I overstand

Date of experience: March 2, 2026
1 review
0 helpful votes
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Good
March 12, 2026
Updated review

My product came at the expected time and I was truly satisfied

Date of experience: March 2, 2026

Easy and simple
February 23, 2026
Previous review

Easy and simple

Date of experience: February 13, 2026
Canada
1 review
0 helpful votes
Follow Dawne M.
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Love the quality of the bathing suits however they are not true to size for me. I reached out to Shapellx before ordering with my measurments and it was suggested that I am a size 2xl. The torso is quite short making the fit not quite right.

Date of experience: March 2, 2026
1 review
0 helpful votes
Follow Stacey S.
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Love the built in bra support
March 12, 2026

Love the back smoothing and bra support, the waist trainer is comfortable for all day use, I only wish the length was 2 in longer to provide more lower belly support and coverage. Overall really love this!

Date of experience: March 2, 2026