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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,799
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,353 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Never to be deceived
March 13, 2026

I took a chance on ordering this product because I like the mesh feature, and I like the butt lift feature, but one thing that I had to give it a second chance on was them not having the rubber around the legs to hold you up from it rolling. Unfortunately, I purchased this garment and it rolls up so much on my thighs that it cut off my circulation in my thigh. Now I'm trying to return them and have not heard back from anybody. You should really concentrate on doing the rubber thing to keep it from rolling and also offer longer garment to at least reach the knee and not halfway in the middle of the thigh, which is a bad area for plus size women.

Date of experience: March 3, 2026
1 review
0 helpful votes
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Its perfect
March 13, 2026
Updated review

Its perfect, does the job and is so so so comfortable wearing it. Virtually invisible inder clothes, no lumps or bumps and no wires sticking your ribs. Definitely worth every penny. I feel more confident.

Date of experience: March 3, 2026

So far easy and straightforward
February 26, 2026
Previous review

So far easy and straightforward

Date of experience: February 16, 2026
1 review
0 helpful votes
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Very slimming and flattering
March 13, 2026

The bathing suit I ordered does just as it claimed. It slims all my squishy parts, if flattering in all the right places while not being too revealing, and the shipping was fast!

Date of experience: March 3, 2026
Washington
1 review
0 helpful votes
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Almost
March 13, 2026
Updated review

Im short and curvy. I ordered based on the sizing charts and these almost fit but didnt. I can tell it's supposed to be the right size. If I go up a size I know its not going to hold properly on my curvy and short waisted body. I think a petite and curvy sizing option would resolve the issue and I think some lacing to bring the hooks together would help. Im so sad about it but im returning the two pieces I bought. Almost.

Date of experience: March 3, 2026

Shopping the site was easy
March 1, 2026
Previous review

Shopping the site was easy. Reviews helped.

Date of experience: February 19, 2026
1 review
0 helpful votes
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Sista Gift
March 13, 2026
Updated review

I got a shapewear for a gift from my sister and it was really nice, so I decided to order a few items but unfortunately nothing fit even though I measured accordingly so I emailed the customer service team and they took care of it immediately

Date of experience: February 27, 26

It was okay, I had trouble at first with trying to...
February 26, 2026
Previous review

It was okay, I had trouble at first with trying to place my order

Date of experience: February 16, 2026
Georgia
1 review
0 helpful votes
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Top Notch Customer Service
March 13, 2026

Not only was the products made with incredible quality, the customer service was top notch! The shaper I ordered was too big and they fixed it right away. Thank you.

Date of experience: March 3, 2026
Arkansas
1 review
0 helpful votes
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Comfortable
March 13, 2026

I cannot rate what I have not tried. I do believe this shape wear is very quality. However, I was dissatisfied with the way my last order fit me, because I have a figure like Bo Derrick or Vanna White.Very Busty with slim hips / thighs. I love the look of the allover type shape wear. My top looked lovely, but my bottom was too large on my hips. Not pretty. If I had gottten it to match my hips, my bust would not have fit.So I need to stick with wearing separates.Getting the correct size matters. The same bra, I order again today because it was too tight on my last order.Praise the Lord, all was not lost. The garments were lovely on my daughters. I hope I get it right this time. I especially am grateful for the discounts / sales.

Date of experience: March 3, 2026
New Jersey
1 review
0 helpful votes
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Very Good Quality
March 13, 2026

The size runs true to size so many next time for more tighter fit I will order 1 size smaller. The over all quality is very well made. I have a larger upper torso so it fits lower then I see on most of the models. I will need to look for longer upper area if possible but all in all I think it's great!

Date of experience: March 3, 2026
1 review
0 helpful votes
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Nice purchase
March 13, 2026
Updated review

Overall quality excellent and delivery speedy. Runs a little on the small side for size.

Date of experience: March 3, 2026

Bra xxxxxxxxxxxxx
March 1, 2026
Previous review

Bra xxxxxxxxxxxxx

Date of experience: February 19, 2026
1 review
0 helpful votes
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I have the one I just ordered and I had to order two bc it tears easily

Date of experience: March 3, 2026
1 review
0 helpful votes
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Returned
March 13, 2026
Updated review

Had to return my item, because they did not fit. The items were great quality though and I plan to order again in a bigger size!

Date of experience: March 3, 2026

Easy and fast ordering
February 26, 2026
Previous review

Easy and fast ordering. Great deals on their site!

Date of experience: February 16, 2026
1 review
0 helpful votes
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Appreciate the great customer service
March 13, 2026
Updated review

I bought an item that did not work out for me and so I was offered a replacement at no cost. I tried so many other brands of shapewear for my daughter's wedding and the new item I got from shapellx is what I will wear under my dress. Thank you!

Date of experience: March 3, 2026

Fit
February 23, 2026
Previous review

Not. Right now I'm busy.

Date of experience: February 13, 2026
New York
1 review
0 helpful votes
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I am trying to return, but you are making it impossible
March 13, 2026
Updated review

I have been emailing back and forth with your company for a couple of weeks now about shipping my items back as they do not fit. I have not been sent a QR code or return instructions or a label.

Date of experience: March 3, 2026

Love the reviews
February 23, 2026
Previous review

Love the reviews - they definitely help with sizing!

Date of experience: February 13, 2026
1 review
0 helpful votes
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Best Fit Ever
March 13, 2026

I initially purchased a medium but worked with costumes service to get the right size and with a seamless process, I received my replacement in a matter of days! This garment snatches everything! It's true to size so no need to size down! Love the knee length and is undetectable under pants, jeans, or a dress. Definitely a 10/10!

Date of experience: March 3, 2026
Alabama
1 review
0 helpful votes
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Nice fit, may purchase a smaller size in the future.
March 13, 2026
Updated review

The bodysuit fits but I don't like how my stomach looks in it. Seems like it makes my stomach look bigger. I think maybe I should have gotten a size smaller. But overall it's a nice bodysuit. I like that my thighs are not squeezing. I may order a smaller one in the future. The only downfall of it the hole at the bottom could have been a little bigger.

Date of experience: March 3, 2026

Good experience
March 1, 2026
Previous review

Good experience.

Date of experience: February 18, 2026
3 reviews
20 helpful votes
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Happy Customer
March 13, 2026
Updated review

Shapellx is becoming one of my favorite places to show. I own a handful of items from them and I've been satisfied with their customer service when I need an exchange or the item is just not working for me. They happily corrected the issue and fixed it without any problems. I do plan on buying more items. I would recommend.

Date of experience: March 3, 2026

Obsessed With Shopping Here
March 1, 2026
Previous review

I've ordered a few shapewear pieces, 2 jumpsuits which I love & looks great on me, and now swimwear which I think will also look awesome on me; I would most definitely recommend Shapellx to anyone who has doubts about ordering.

Date of experience: February 19, 2026
Michigan
1 review
0 helpful votes
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Snatched!
March 13, 2026

Easy ordering, fast shipping, good sales! I love how everything fits, makes my body look great. Makes you feel more confident!

Date of experience: March 2, 2026
1 review
0 helpful votes
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Perfect under my MOG dress!
March 13, 2026

My dress was low cut in the front and the back and this style was the perfect solution. I also loved the thigh coverage as the wedding was on a hot day and the shape wear kept my thighs from rubbing together and sweating!

Date of experience: March 2, 2026
1 review
0 helpful votes
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Great product. Straps dig
March 13, 2026

Digs in the shoulders a bit. It would be better if the straps were wider. Overall it does what its supposed to do. Definitely smooths and sucks!

Date of experience: March 2, 2026
1 review
0 helpful votes
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I love it!
March 12, 2026

This bra is well made and holds my girls up well without any wires or stays. I love the adjustable straps! Oh so comfortable!

Date of experience: March 2, 2026