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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,798
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,459 reviews

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Colorado
1 review
0 helpful votes
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On time and great products
December 1, 2024

I needed a smaller size and Customer service was very helpful. Item shipped quickly.

Date of experience: November 21, 2024
New Jersey
1 review
0 helpful votes
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Not happy
December 1, 2024

The item I bought is not like all the videos I bought mine sizes but it's too small. I do like the material

Date of experience: November 21, 2024
Florida
1 review
0 helpful votes
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Nice fit
December 1, 2024

Like the way it fits my breast and body hold me in pretty good and very comfortable

Date of experience: November 20, 2024
Alabama
1 review
0 helpful votes
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Great shapewear!
November 30, 2024

My shapewear came with the zipper kind of broken, but salvageable and workable. Overall had a great experience with the product

Date of experience: November 20, 2024
Texas
1 review
0 helpful votes
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Catalina feedback
November 29, 2024

Fits 👌 perfect and arrive at the time expected. Love the product

Date of experience: November 19, 2024
Missouri
1 review
0 helpful votes
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Snatched
November 29, 2024

I put this bodysuit on under some jeans. It works wonders. I high recommend ladies!

Date of experience: November 18, 2024
California
1 review
0 helpful votes
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LOVE IT!
November 28, 2024

It's true to size and I love the way how it feels on my body!

Date of experience: November 18, 2024
Arkansas
1 review
0 helpful votes
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It does what it says it says
November 28, 2024

I have it a three because the top of it rolls down and I have to readjust it when I've been sitting.

Date of experience: November 18, 2024
Florida
1 review
0 helpful votes
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I love shopping with Shapellx
November 28, 2024

Fast simple and affordable. A variety to choose from.

Date of experience: November 6, 2024
Minnesota
1 review
0 helpful votes
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Perfect
November 28, 2024

It's as perfect as can be. Compresses my every curves.

Date of experience: November 18, 2024
North Carolina
1 review
0 helpful votes
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Great shape wear very comfortable and will have you snatched

Date of experience: November 17, 2024
Florida
1 review
0 helpful votes
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Good experience,ordering, shipping,communications, fitting, price

Date of experience: November 17, 2024
Florida
1 review
0 helpful votes
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No response from customer service
November 27, 2024

I sent an email to exchange two of the items for a larger size, but have not receive a response or help with getting the updated items.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 17, 2024
Maryland
1 review
0 helpful votes
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Amazing product and amazing customer service, after I made the mistake of getting the wrong size. Quick shipping and overall a pleasant experience. I look forward to purchasing more products from this company.

Date of experience: November 16, 2024
Virginia
1 review
0 helpful votes
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10
November 26, 2024

Good to have it on every day and then going out with my friends it feels good

Date of experience: November 16, 2024
Georgia
1 review
0 helpful votes
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Not as advertised
November 25, 2024

It did not fit as advertised. I think you already have to have a certain body shape for its a fit the way they describe. I do not even wear it because it just makes the fat at the top of my bag bulge over the top of the shaper. It does not compress like they said it did. It's no different than any other shape where in my opinion.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 15, 2024
Oregon
1 review
0 helpful votes
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I ordered two different products and one was slightly defective after one use. I emailed and they responded right away. I sent the pics and a new product was sent immediately with no extra cost. It wasn't the one that was defective but still perfect turn around and functional for what I wanted. Love the waist trainers and how they fit. They're great material, true to size and effective thus far! Thank you!

Date of experience: November 15, 2024
Kentucky
1 review
0 helpful votes
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Great product
November 25, 2024

Feels and looks great. I really like the product. I was surprised that it arrived so quickly after placing the order. I will recommend this product to everyone. Thank you

Date of experience: November 15, 2024
Colorado
1 review
0 helpful votes
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Underwire bra
November 25, 2024

Exactly the bra I've been searching for. Great fit. Fast shipping and great packaging.

Date of experience: November 15, 2024
Texas
1 review
0 helpful votes
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Best shapewear ever.
November 25, 2024

I ordered one that was too small and they sent another one that was the correct size to me. I love it. I can wear cute clothes and dresses with confidence.

Date of experience: November 15, 2024