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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,796
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,206 reviews

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Illinois
1 review
0 helpful votes
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Love! Sooo comfy!
April 23, 2025

These bras r sooo comfy! My only wish is that there b a way to make them smaller or larger around. Also that the front clasp not move around.

Date of experience: April 13, 2025
Florida
1 review
0 helpful votes
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Not a happy customer
April 23, 2025

This will be my second return at this point I would like a refund. I'm having problems with getting the size correctly. You will send me an extra large and a large I sent you three pieces back. You only sent me to. I'm just not gonna try anymore, unfortunately it's not working out for me Overall I'm unhappy with your product.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 13, 2025
Virginia
1 review
0 helpful votes
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Very satisfied with this product
April 23, 2025

Bought shapellx at the recommendation of a salesperson where I bought a formal gown Very happy with the look, and it was more comfortable than other brands I have tried

Date of experience: April 12, 2025
Alabama
1 review
0 helpful votes
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Best shape wear ever!
April 23, 2025

Best shape wear ever! Really good material. I feel snatched. It's like I went two sizes down. Love them 💕

Date of experience: April 12, 2025
Texas
1 review
0 helpful votes
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It's my go to bodyshaper
April 23, 2025

I am happy with my shaper. Its comfortable and made my body smoother. It also gave a little butt lift.

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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Unsure. At this time
April 23, 2025

Still waiting on information in processing a return/refund. Unsure of why this has been difficult and time consuming. So ny rating is compromised..

Date of experience: April 12, 2025
New York
1 review
0 helpful votes
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I love shapeLLX
April 22, 2025

I finally found something that actually Fit perfectly! Will be ordering again soon! My order came when expected and the quality of the material is perfect and comfortable.

Date of experience: April 12, 2025
Wisconsin
2 reviews
0 helpful votes
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Almost perfect
April 22, 2025

It fits ok until I get to my breast it is way to small up top otherwise it hugs me good in all the right places

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 12, 2025
California
1 review
0 helpful votes
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Love it will order again
April 22, 2025

Holds well little loose leg area but nice smooth material would go smaller I'm a size 10 got med would do small

Date of experience: April 11, 2025
Florida
1 review
0 helpful votes
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Shapewear not as expected
April 21, 2025

I purchased this because of all of the reviews. It was really hard to get into and it did now compress the areas as advertised and what I read in other reviews. Although it was breathable when it was finally on it did not do what it was supposed for me

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 11, 2025
Illinois
1 review
0 helpful votes
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My experience was terrible. I worried that the post office lost my item. Why can't you ship using FedEx or UPS. The items we're ordering are not cheap or offer expedited shipping.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 11, 2025
Minnesota
1 review
0 helpful votes
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Excellent service
April 21, 2025

Fast and super reliable service. Will definitely recommend. The size was great and the material was very comfy and soft.

Date of experience: April 11, 2025
Georgia
1 review
0 helpful votes
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I ordered online and the promotion was 20% off first time shoppers. Contacted order support and told them that I didn't receive my 20% off when I made my first purchase and the contact specialist, emailed me back saying send her my order confirmation number and she will look over it and give me the 20%. I still haven't heard back from anyone. I've emailed three times since then …. Still no answer.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 11, 2025
Georgia
1 review
0 helpful votes
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It's a No for Me
April 21, 2025

I didn't see any changes in my appearance. It didn't work for me. After doing as the other reviews did with a before and after (with clothing) still had lots of flab.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2025
Florida
1 review
0 helpful votes
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Building on a foundation
April 21, 2025

These were the perfect foundation for my daughter's Sweet 16 Birthday gown. It transformed the entire outfit.

Date of experience: April 10, 2025
Illinois
1 review
0 helpful votes
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Bra Support
April 20, 2025

I lI really love the bra I bought because it smooths out my upper body, including my back and sides. The only drawback is that I wish I had ordered a size up. Since then, I've ordered two more bras in a larger size, but my order hasn't been delivered as quickly as my last one.

Date of experience: April 10, 2025
Georgia
1 review
0 helpful votes
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Great Products
April 20, 2025

Great 😊 I love Shapellx. Size down 1 size if you want to snatched. Some may not require that compression please choose your actual size.

Date of experience: April 10, 2025
Illinois
1 review
0 helpful votes
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Game changer
April 20, 2025

Very happy with my purchase. I'm a medium and I had to size up to large. I love the gusset! Game changer for me, really.

Date of experience: April 10, 2025
New Jersey
1 review
0 helpful votes
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Amazing Experience
April 20, 2025

Amazing experience, product is the best quality worth the money i paid for. Extremely fast delivery no hassle. Have definitely recommended your website!

Date of experience: April 10, 2025
Florida
1 review
0 helpful votes
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The open back, butt lifting bodysuit was way too hard to get into. The compression panties didn't compress.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2025