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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,260 reviews

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Pennsylvania
1 review
0 helpful votes
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Exactly what I need!
April 27, 2025

Great delivery time and the item is perfect. Fit perfectly and isn't uncomfortable to wear through out the day, I highly recommend this item. Will be looking at other items to buy.

Date of experience: April 16, 2025
New York
1 review
0 helpful votes
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Great process.
April 26, 2025

Loved the whole process with this company. I had to return one and it could not have been easier. The bathings suits are everything promised. I love them!

Date of experience: April 16, 2025
Missouri
1 review
0 helpful votes
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Easy Returns/Exchanges
April 26, 2025

I had an issue with 2 bathing suits not fitting me quite right but the exchange/return was easy. I appreciate the quick responses.

Date of experience: April 16, 2025
Florida
1 review
0 helpful votes
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Perfection
April 26, 2025

Swimsuit is exactly as advertised. Does everything to flatter the body you have. Vibrant colors and stylish design. I got mine delivered faster than expected. Don't hesitate to purchase, it's worth it.

Date of experience: March 29, 2025
California
1 review
0 helpful votes
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Good product
April 26, 2025

Very good product love it fit very good, do not leave any signs underneath your clothes, feat really I love everything about it

Date of experience: April 17, 2025
Connecticut
1 review
0 helpful votes
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Excellent fit
April 26, 2025

I love the way it fits my crave and lifts my bottom up and slim down my waist the material that make it is very comfortable and easy to wear

Date of experience: April 16, 2025
Illinois
1 review
0 helpful votes
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Great product with the exception
April 25, 2025

The zipper in the crouch area is not comfortable other wise the fit was perfect, the snatching of the stomach area did the job it was supposed to do. Not a fan of the straps so I removed them.

Date of experience: April 15, 2025
Michigan
1 review
0 helpful votes
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Not as good as advertised.
April 25, 2025

The shapewear does not hold up in the back as advertised. I wear a Large and had to keep adjusting the back of my shapewear as it kept slipping down. I was a bit frustrated at this as the commercials states that their product absolutely does not slip down in the back.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 15, 2025
Georgia
1 review
0 helpful votes
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Pretty Good
April 25, 2025

Everything fit well only thing the plastic bones in the shaper one came out other than that it sucked this stomach flat. Y measurement are 15/16 in bottoms got a 2x and fit like a glove.

Date of experience: April 15, 2025
New York
1 review
0 helpful votes
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I love it!
April 25, 2025

I had to go to the bathroom and it has a zipper that goes all the way back. Thats what I like about it, it fits eeally well Butt looks geat

Date of experience: April 15, 2025
New York
1 review
0 helpful votes
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Worth the money
April 25, 2025

The suit snatches. I have a strawberry build -5.1 190 lbs - I bought it because I just had a baby. It makes me look fit - I bought a size L - I love that the straps are adjustable because I have large busts - size 42DD and the almost didn't fit lol - beware it's hard to get in at first I would recommend you undo the straps and step into the suit 😩

Date of experience: April 15, 2025
Minnesota
1 review
0 helpful votes
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Poetically Speaking
April 25, 2025

In another life time, with a larger size maybe, but the one i have is too small. It goes up, but doesn't fit my body/shape how I prefer, and didn't clasp completely nor zip. I need to lose weight. Until then, I'll buy a larger size, because the material was perfect, didn't roll, cut, nor hurt. I kept it on for 2 hours (one of which I was on stage, and on camera), and the clasp that did close, held on like a "G" 🤣

Date of experience: April 5, 2025
Illinois
1 review
0 helpful votes
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Bathroom access failed
April 25, 2025

I like it. It's comfortable surprisingly. However, as a fat woman with zero flexibility... the zipper crotch feature didn't work for me.

Date of experience: April 14, 2025
New York
1 review
0 helpful votes
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Great shapewear
April 25, 2025

I love that it has zipper and is pretty stable doesnt roll like others i wouldve done a size down to have my waist more snatched but overall great products

Date of experience: April 14, 2025
Delaware
1 review
0 helpful votes
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My experience was wonderful. I ordered the right size and shipping was fast. This is my 2nd purchase from this company

Date of experience: April 14, 2025
Pennsylvania
1 review
0 helpful votes
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I need to get a return label to get my money refunded. This is my fourth time asking. What happens if I miss the 30 return no hassle time frame. Do I just loose my money and stuck with a item.

Date of experience: April 14, 2025
North Carolina
1 review
0 helpful votes
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Shape wear
April 24, 2025

This company was all over my social media. I was express with the size snd the different shapewear they offered. The shapewear I ordered was the wrong size. I am unable to return them.

Date of experience: April 14, 2025
Florida
1 review
0 helpful votes
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Cute top, love it
April 23, 2025

Wore today to beach! Love this too. I have all three colors. I wish more bright colors. Hopefully soon. Very flattering and cute and comfortable.

Date of experience: April 13, 2025
New York
1 review
0 helpful votes
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Disappointed
April 23, 2025

I was not pleased with the fit. It was not firm enough. I wore it throughout the day and felt uncomfortable. I needed a strapless all-in-one to wear under a strapless gown. This will not do. However, I will try wearing a waist cincher over it, and hopefully, that will do the trick.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 13, 2025
Michigan
1 review
0 helpful votes
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I am trying to return
April 23, 2025

I am trying to return, I emailed Shapplex to return and refund. What is the status on my refund and return.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2025