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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,796
value
44
quality
3,444
This company responds to reviews on average within 1 day

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37,247 reviews

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Nevada
1 review
0 helpful votes
Follow Terri B.
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The quality of the bag is not that great and that is definitely not Italian leather but again I'll make it work

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 29, 2025
Ohio
2 reviews
0 helpful votes
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Love love love
May 10, 2025

Awesome! I decided to size down. Only due to me wanting a more snug fit. The size was good in my og size but ya girl wanted to look a little slimmer. Absolutely recommend this brand!

Date of experience: April 29, 2025
New Jersey
1 review
0 helpful votes
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Great experience love it
May 10, 2025

Very comfortable, money well spent. Only wish the pee opening was a little bigger. Other than that grat buy.

Date of experience: April 29, 2025
Arkansas
1 review
0 helpful votes
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Not happy right now
May 9, 2025

Product to small. I requests for a larger replacement on April 17th Haven't heard from them. They said that as soon the product was available they you let me know when they shipped it out. Haven't heard anything. Not happy right now.

Date of experience: April 29, 2025
Pennsylvania
1 review
0 helpful votes
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Perfect. Just as advertised
May 9, 2025

Works as advertised. Comfortable fit. Is the perfect undergarment for my dress. Love it! It doesn't squeeze or bind in any way

Date of experience: April 29, 2025
Louisiana
1 review
0 helpful votes
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Great customer service
May 9, 2025

I had to do a exchange because I order the wrong size… the exchange process was smooth and I received my replacement item really fast. Great customer support!

Date of experience: April 29, 2025
Virginia
2 reviews
0 helpful votes
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A satisfied customer
May 9, 2025

I'm loving my shapellx. It snatches you in all the right places. Love handles gone, flat stomach perfect and loving the long zipper for easy bathroom usage.

Date of experience: April 29, 2025
New York
1 review
0 helpful votes
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Great product!
May 9, 2025

👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾

Date of experience: April 29, 2025
Florida
1 review
0 helpful votes
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It fits very well, love it
May 9, 2025

Yes it does what I wanted it to do. I brought 3x, a little lose around thighs. I'm need a 2x. Next time. But I would recommend for sure

Date of experience: April 29, 2025
Texas
1 review
0 helpful votes
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Want to return An item
May 9, 2025

Have not heard back from customer service on how I can return an item. Lagging in response will surely narrow my window for returns. Only wanted to return 1 of 2 items but it seems it quite difficult to do so.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 28, 2025
Texas
1 review
0 helpful votes
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SNATCHED BODY
May 9, 2025

This product really snatch my body right. It feels good next to my skin.
I recommend this product.
~Satisfied customer.
Robyn Mitchell

Date of experience: April 28, 2025
Virginia
1 review
0 helpful votes
Follow Beka J.
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Great product
May 9, 2025

I was skeptical ordering this shapewear. It does it's job. Lifts the butt and gets rid of the curtain belly. But, if you're like me and you have a larger belly, the waist doesn't go all the way to my underboob and it does roll. I have back rolls and the garment rolls down. I like the material and i do feel thinner wearing it. I may order the one with shoulder straps next.

Date of experience: April 28, 2025
Colorado
1 review
0 helpful votes
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I bought one L and one XL
May 9, 2025

They fit so well and I love it so much. My stomach was tucked in as if I don't have big tummy. I will be buying it again. Love it so much.

Date of experience: April 28, 2025
Texas
1 review
0 helpful votes
Follow Hailey T.
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I should have gotten a Xtra large. I can get the pieces on but I feel lumpy. I will definitely try to buy more one day. I'm hoping to lose some weight so I can fit in it

Date of experience: April 28, 2025
Oklahoma
1 review
0 helpful votes
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A little to tight!
May 8, 2025

I got my size and it was too tight! It was extremely suffocating and I did not like the huge hole in the bottom.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 28, 2025
Florida
1 review
0 helpful votes
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Not worth the money
May 8, 2025

Quality not as expected. Inaccurate measurements. Returns are not easy take forever to respond email

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 28, 2025
North Carolina
1 review
0 helpful votes
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Why zipper?
May 8, 2025

Shaper is of good quality, but the zipper in the crotch is uncomfortable and unnecessary. I recommend just a fabric opening is preferable.

Date of experience: April 28, 2025
Florida
1 review
0 helpful votes
Follow Brenda H.
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Nice product
May 8, 2025

All good thanks that's why I don't do these ratings it's too time consuming see I have to keep typing just to get out of this that's why I won't do this again

Date of experience: April 28, 2025
Missouri
1 review
0 helpful votes
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It was good, just not for me
May 8, 2025

I bought this to go under a skin tight dress and I could see the zipper, thigh straps, and butt lifter. I could not have worn it in public for sure. The top strap was also itchy.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 28, 2025
Indiana
1 review
0 helpful votes
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My order that I purchased
May 8, 2025

Great quality and customer service the delivery was accurate timing is will be purchasing merchandise again

Date of experience: April 28, 2025