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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,799
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,428 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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La recomiendo 100-%
May 15, 2025

Buscaba una faja para mi vestido de novia y encontré la mejor …
Cómoda y súper bonita.
Ideal para un vestido con un gran escote en la espalda. La recomiendo 100% peso 178 libras y pedí talla L

Date of experience: May 5, 2025
Arkansas
1 review
0 helpful votes
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Nice feeling
May 15, 2025

It was comfortable but I think I should have ordered down a size. It did smooth out some of the bulges but again, I think I should have ordered down. I will be ordering another one soon.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2025
Florida
1 review
0 helpful votes
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Snatched review
May 15, 2025

This shape wear does an excellent job in snatching the middle and keeping it in!
I'm pleased with the results!

Date of experience: May 5, 2025
New Jersey
1 review
0 helpful votes
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Snatched and tight
May 15, 2025

I like this one better because it smooths the back and by bra line. I should have sized down for more of a butt lift but overall I'm happy. These are the only ones that dont show a line on legs in my jeans.

Date of experience: May 5, 2025
Massachusetts
1 review
0 helpful votes
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1st time buyer
May 15, 2025

I brought two items however only one worked. The shapewear without the boning round my mid section instead of flatten it.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2025
Georgia
1 review
0 helpful votes
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Shapellx order
May 15, 2025

Amazing! Can't stop ordering from this Shapellx! Every time I order from here I love even get! Would recommend this place to everyone that wants to feel snatched and fit in there clothes!

Date of experience: May 5, 2025
California
1 review
0 helpful votes
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Perfect fit
May 15, 2025

Happy with my purchase. I can wear and feel more confident in my clothes. I'm working on my tummy area until then the shaper for the win!

Date of experience: May 4, 2025
Rhode Island
1 review
0 helpful votes
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Wraist trainer
May 15, 2025

I got the waist trainer but I wish I could return it and get a bigger size but I do like it. Definitely will be buying something else

Date of experience: May 4, 2025
Georgia
1 review
0 helpful votes
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It's to big. I ordered a medium and it doesn't work for me. Very good quality. Maybe I should have ordered 2 sizes down.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2025
Louisiana
1 review
0 helpful votes
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Love It!
May 14, 2025

Love my shapewear. It arrived very fast. Shapewear was much better than expected. Love how it makes me feel and love how my outfits look

Date of experience: May 4, 2025
Illinois
1 review
0 helpful votes
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Nice quality
May 14, 2025

I like it, I just don't see the big deal really. I should have ordered a medium instead of large. But I'm wear it occasionally.

Date of experience: May 4, 2025
Illinois
1 review
0 helpful votes
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I have been trying to return my order but you make it impossible. I've been waiting for my return instructions. Fearing this business is a scam! Very unprofessional!

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2025
Rhode Island
1 review
0 helpful votes
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I would like to return my order it was not to my satisfaction. It was too small and didn't do what I thought it would do.Sol lam returning it.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2025
North Carolina
1 review
0 helpful votes
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Not what I ordered
May 14, 2025

Received item that was too large, requested an exchange but was sent the same item and now the company doesn't want to issue a refund or send me the correct item.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2025
Massachusetts
1 review
0 helpful votes
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Shapeware fit
May 14, 2025
Updated review

My first order had issues. The recommendation was to size up so I did. They were too big. Tried to send in review but it didn't seem to go thru. Called the customer service number several times never getting anyone to answer. Was told I would receive courtesy product for the right size but like I said was never able to get upload and right info plus no customer service to help. Second order, different product, was perfect. Order my size without sizing up and it fits great and is comfortable.

Date of experience: May 4, 2025

Nice but last order did not fit right
April 22, 2025
Previous review

Nice but last order did not fit right. Sized up do to recommendation and it was too big, no compression. Got offer on how to receive new for no charge but was not able to figure it our. Would like help with that if possible

Date of experience: April 12, 2025
Illinois
1 review
0 helpful votes
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Received & Returned
May 14, 2025

Received, and returned due to the pieces not working with my dress. Zippers sticking out is unwanted areas.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2025
New York
1 review
0 helpful votes
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Great support. Hug your curves
May 14, 2025

The swim suit fits great it hugs your curves and is big boob friendly. Im satisfied with my purchase and will buy again in different colors

Date of experience: May 4, 2025
California
1 review
0 helpful votes
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The best shapewear ever!
May 14, 2025

I recently tried the airslim butt lifting shorts and they are a game changer! I never thought I could ever achieve the look of a bbl without spending a fortune and getting surgery. But these shorts make me looks fabulous and curvy! I love them and can wear them under everything!

Date of experience: May 3, 2025
Texas
1 review
0 helpful votes
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Awesome sauce
May 14, 2025

Excellent condition and the body was snatched in. Love 💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕

Date of experience: May 3, 2025
New York
1 review
0 helpful votes
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Amazing and fabulous
May 13, 2025

Love the product and service. Truly amazing. You are regret it if you order from them not surely take care of you.

Date of experience: May 3, 2025