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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,798
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,511 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Affordable and well made products
November 17, 2025

I brought some products right after surgery, unfortunately one item I purchased was too big. I've never worn it and I threw away packaging and was unaware how to return.

Date of experience: November 7, 2025
California
1 review
0 helpful votes
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Good shapewear
November 17, 2025
Updated review

I ordered a total of 4 shapewear but 1 of the 4 does not work for me. The 2 in 1 highwaist airslim shapewear. The belt is too long making it bulky which defeats its purpose. It would probably be perfect for someone on the bigger size. I am a small.
The other shapewear were good.

Date of experience: November 7, 2025

Sizing and fit has been my issue. Customer service tries to help.

Date of experience: October 23, 2025
Texas
1 review
0 helpful votes
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Best undergarments this year…
November 17, 2025
Updated review

Good experience no problem even when I had to return certain items…,

Date of experience: November 3, 2025

I love ever Shapewear I've ordered
November 5, 2025
Previous review

It was easy and shipping was fast..

Date of experience: October 26, 2025
Florida
1 review
0 helpful votes
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Still waiting for processing to be completed
November 17, 2025
Updated review

Initially I was pleased with my experience with this company. However, I m disappointed that I have not received any feedback with regards to having my product exchanged or refunded

Date of experience: October 15, 2025

Seems okay, still not sure if I received the help I...
October 25, 2025
Previous review

Seems okay, still not sure if I received the help I needed with sizing. I've been assured that I can return items if the size doesn't fit

Date of experience: October 15, 2025
New York
1 review
0 helpful votes
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Dresswear
November 17, 2025
Updated review

To be honest. Wasn't blown away with the shapewear I ordered. I think I should have ordered another option. I wanted to wear it with a clingy satin dress and it shaped my torso fine
But my breast area was crushed and shapeless. I would however buy a "torso only" piece next time because the merchandise itself was great quality.

Date of experience: November 7, 2025

Just popped up on my website while online
November 5, 2025
Previous review

Just popped up on my website while online.
Caught my eye. Just what I needed for a dress I have to wear in the near future. Perfect timing. Easy shopping for sure.

Date of experience: October 26, 2025
Nevada
1 review
0 helpful votes
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Great product
November 17, 2025
Updated review

This is literally the only shape wear that gives me the curves I want. The suck in stomach and waist is unbelievable. You will not be disappointed when ordering. Customer service is amazing as well. Needed a smaller size and they accommodated me immediately

Date of experience: November 7, 2025

Easy to look and reviews were amazing
November 2, 2025
Previous review

Easy to look and reviews were amazing

Date of experience: October 23, 2025
Pennsylvania
1 review
0 helpful votes
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Exciting
November 17, 2025

Have not tried the first one I purchased, but I decided to order a short one for my short dresses so I have now a midlife one and I'm waiting for the thigh high

Date of experience: November 7, 2025
Maryland
1 review
0 helpful votes
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Makes me feel amazing
November 17, 2025

I received the same product, and I wanted one black and one beige. I received 2 blacks, the process was easy, and they corrected the order by sending me the beige one I received it fairly quickly

Date of experience: November 7, 2025
Florida
1 review
0 helpful votes
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Great fit and arrived on time
November 17, 2025

I love how easy it was to order and shipping didn't take long. Tired on my order snd I have to say I love how it fits. Will definitely order from them again!

Date of experience: November 7, 2025
California
1 review
0 helpful votes
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New Customer
November 17, 2025

Very easy to order online with ease. Excited this round that every item I chosen was in stock with fast shipping and delivery. Most definitely will be a value customer.

Date of experience: November 7, 2025
Illinois
1 review
0 helpful votes
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Love the fit
November 17, 2025

I bought an XL and I'm 215. It fit perfectly. It wasn't too tight around my stomach area, very comfortable. I am able to bend over and sit. Also, there are no roll-downs.

Date of experience: November 7, 2025
Colorado
1 review
0 helpful votes
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Shapewear
November 17, 2025

It's body hugging. Looks so small, had to fight to put it on but it does the work by keeping in my tummy. It wasn't really what I was looking for but it certainly does the job. Fits well and comfortable.

Date of experience: November 7, 2025
Virginia
1 review
0 helpful votes
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I needed to make and exchange on some shapewear that I purchased. But never was able to get the help that I needed. So I just keep the wrong size. I dont like the idea that you guys don't have a phone number so you can speak to someone so you can get the right help on your return and exchange.

Date of experience: November 6, 2025
California
1 review
0 helpful votes
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Dissapointed...
November 17, 2025

The bra is nothing like I expected. Cheap material, weird fit...
Doubting if the ads or reviews are even real.
Want to return it but the return process is so weird as well.
So sad for my money I have to pay for return. I don't know if return is even possible at this point.

Date of experience: November 6, 2025
Florida
1 review
0 helpful votes
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We've come a LOOOOOOONG way, baby!
November 17, 2025

The brand has really come a long way from the disappointing piece I received when the business just started in 2020…these shapers, these Airlift bra are winners. I cant wait to do a promotional video. You guys are greatly, applying pressure!

Date of experience: November 6, 2025
Tennessee
2 reviews
0 helpful votes
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They do tear!
November 17, 2025

I received my shapeware. I have pros and cons
Cons: 1. THEY DO TEAR/RIP! I still wore them with boots. 2. They don't have the support that you advertise. I still put on supportive shapeware. I'm too old to be jiggling in my "blessed areas" my behind.
PROS: I Love your brand, I have several pieces of shapeware from you. This piece is convenient with the stocking attached however I will never use the bathroom with them on, for the simple fact I don't want to be smelling like urine, ain't no way urine won't get on them, again I'm an older consumer. Overall I'm satisfied with my purchase.

Date of experience: November 6, 2025
North Carolina
1 review
0 helpful votes
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I appreciate your five star customer service!
November 17, 2025
Updated review

I ordered an item and the fit didnt offer enough support, so I sent it back and ordered something with a stronger support. They wasted no tme sending my money back.

Date of experience: November 6, 2025

Too Big
November 13, 2025
Previous review

The item was too big. I returned it and waiting on refund.

Date of experience: November 3, 2025
Canada
1 review
0 helpful votes
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Ok
November 17, 2025

Not a good experience, customer service was not responsive. I had an issue with one of my orders and haven't heard anything back. Refund policy, still waiting to hear back

Date of experience: November 6, 2025
Michigan
1 review
0 helpful votes
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Great items
November 17, 2025
Updated review

I had mistakenly placed the wrong size and was able to get the right size through Customer Sevice with no difficultyl. I love this company I just wish they would carry larger bras like 52DD!

Date of experience: November 6, 2025

Last time I order a size too big shaper and you exchanged it for the smaller size. Now I wish you would expand your bra sizes.

Date of experience: October 16, 2025
Indiana
1 review
0 helpful votes
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Refund/Exchange is a headache
November 17, 2025

Refund/exchange is still in reveiw even though email said company would get back with me in 24-48hrs. That was over a week ago and havnt heard anything.

Date of experience: November 6, 2025