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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,800
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,363 reviews

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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My Mystery Box
November 22, 2025

My last order was a 2 item mystery box. Whike the products were well made, just as my last product was, unfortunately neither item fit. I will use them as gifts.

Date of experience: November 12, 2025
Illinois
1 review
0 helpful votes
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Very nice
November 22, 2025

I've been looking for a comfortable shape ware for a while and these ones hit the mark. Thin, comfortable fabric, and sucks you in.

Date of experience: November 12, 2025
District of Columbia
1 review
0 helpful votes
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Amazing product
November 22, 2025

What I love the most is the customer service. I was a bit worried because my order did not fit as I expected and I immediately got a feedback from the customer support. Will definitely be buying more stuff here. I love their stuff when I like them, lol.

Date of experience: November 12, 2025
Florida
1 review
0 helpful votes
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Wonderful seamless shapewear
November 22, 2025

This shapewear is seamless and sturdy.
Does not dig into thighs and the sheer legs are durable with no snagging or runs! Keeps you smooth and held together.

Date of experience: November 12, 2025
Maryland
1 review
0 helpful votes
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Shaped just right
November 22, 2025

Everything was packaged nicely. The mystery gift purchase was very fitting for the items I've selected. The fit is perfect with no back fat. Will be ordering more

Date of experience: November 12, 2025
Georgia
1 review
0 helpful votes
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Good support
November 22, 2025

The items were great for my morbidly obese body and offer better support than my normal garments that are priced similarly. Would like the sizing to be more comparable to US sizes but overall can not beat the shaping it provides.

Date of experience: November 12, 2025
New Jersey
1 review
0 helpful votes
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Best bras
November 22, 2025

These are the best bras I have ever wore, I'm so happy I purchased them and they come with a measuring tape. I will purchase again.

Date of experience: November 4, 2025
Georgia
1 review
0 helpful votes
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I ordered this product. It does not fit properly. I keep trying to return it but no one ever gives me the option or information on how to return!

Date of experience: November 12, 2025
Canada
1 review
0 helpful votes
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Full body and boodyeah
November 22, 2025

I thought the full body would have so kinda material that snatches your tummy in, but it's just a body gear, that doesn't do much,

Date of experience: November 12, 2025
Nebraska
1 review
0 helpful votes
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Fits well
November 22, 2025

The shapewear fits well and helps smooth everything out. I got the one with the straps because I carry the majority of my weight on my back and without the straps the shapewear does roll down due to my body shape. With the straps though, it stays up and is pretty comfortable.

Date of experience: November 11, 2025
Maine
1 review
0 helpful votes
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It didn't fit
November 22, 2025
Updated review

It was too small customer service ask for my measurements to send me another one free of charge I payed $80 for it and it doesn't fit... so im looking forward to another shaper

Date of experience: November 11, 2025

I njoyed shopping seem like this will work for me after...
November 9, 2025
Previous review

I njoyed shopping seem like this will work for me after reading the reviews

Date of experience: October 29, 2025
Mississippi
1 review
0 helpful votes
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It is very hard to contact customer service.
November 22, 2025
Updated review

I placed the order and there item was 2 small wanted to do a exchange. But too hard to get in contact with customer service.
Finally, emailed.
Ask for a refund.
And received a gift card would have been easy to talk with customer service

Date of experience: November 11, 2025

Love the quality and quick shipping.
October 26, 2025
Previous review

Very good quality. Fits true to size very good customer service. I love that
Shipping is fast. I have had no bad experience with this company.

Date of experience: October 16, 2025
Oklahoma
1 review
0 helpful votes
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Shapewear
November 21, 2025

I like it very much, when I received it I tried it on very tight but it helped hold everything in. I welcome it to be so comfortable that I could wear them under my pants without seeing any lines showing through my clothes. I think I'm going to order me another pair.

Date of experience: November 11, 2025
Arkansas
1 review
0 helpful votes
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Experience
November 21, 2025

The shipping experience with Shapellx was great! I have a few products from you that I really like. However, I'm not so sure about my last product. I don't like the extra fringe. Other than it was great!

Date of experience: November 11, 2025
Canada
1 review
0 helpful votes
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Amazing!
November 21, 2025
Updated review

Both products purchased fit like a glove! I suggest you follow the size guide for guidance and take it from there. I couldn't be more happier with my purchase and look forward to purchasing different products in the near future. If you're contemplating it, do it! You honestly won't regret it.

Date of experience: November 11, 2025

Website easy to navigate!
November 9, 2025
Previous review

Website easy to navigate! So many options to choose from and so many sizes.

Date of experience: October 30, 2025
Virginia
1 review
0 helpful votes
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I would like to return the item
November 21, 2025

I tried the bra on but it was very uncomfortable. I would like to return it. The idea of the hooks on the top of the straps was a terrible idea. Very uncomfortable. What do I need to do to return?

Date of experience: November 11, 2025
Michigan
1 review
0 helpful votes
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Great product
November 21, 2025

I had a great shopping experience. The bodysuit arrived in a timely manner and worked well with a dress I wore to a gala event.

Date of experience: November 11, 2025
Mississippi
1 review
0 helpful votes
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The feel of this bra is amazing!
November 21, 2025

I love the feel of this bra. The material is soft and comfortable. When I put it on, I can tell that it is made with material of great quality. There customer service is also awesome and prompt.

Date of experience: October 31, 2025
Texas
1 review
0 helpful votes
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I like the product and return policy.
November 21, 2025

The item I ordered was just what I thought it would be. The thigh high all in one 2X but it does roll up and that's the only thing I don't like. But it's not stopping me from ordering again.

Date of experience: November 11, 2025
New York
1 review
0 helpful votes
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Your products are fantastic
November 21, 2025

I love everything that you guys got the only thing I could say I bought pants. No my sister gave me the pants that cover your stomach and I had nails and they did put a hole in it. I don't know why.

Date of experience: November 11, 2025