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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,798
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,506 reviews

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Alabama
1 review
0 helpful votes
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It got the job done
November 25, 2025

I was snatched under my dress and comfortable the first time I wore it. However it didn't come up as high as I would like. The second time I wore it, it left bruises on my stomach from the hooks. I am giving it a second try and going up a size to see if this helps. I pray it snatches me in just the way I need it

Date of experience: November 14, 2025
Rhode Island
1 review
0 helpful votes
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Better customer service
November 25, 2025

The products feel great but to get access to a live customer service not so much. I tired the number on their app and on google and it was always saying a representative is not available to try again another time. Until I saw online, they have a chatbot.

Date of experience: November 14, 2025
Florida
1 review
0 helpful votes
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Returns are an issue
November 25, 2025

I bought three types of shapewear for my wedding. One was too small, one the hooks and eyes were visible through the fabric. One I have yet to try on for fear it won't work. They offered 30% refund or $60 credit that must be used within a month. You'd be better off ordering through Amazon. Had I known…

Date of experience: November 14, 2025
Oklahoma
1 review
0 helpful votes
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Great! I got what I ordered in a timely manner and the quality of the product was amazing and definitely exceeded my expectations!

Date of experience: November 14, 2025
Georgia
1 review
0 helpful votes
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Shape wear
November 24, 2025
Updated review

Shipping and shipping were great. Not the easiest to return. Nothing fit right. And bras on shape wear gives no support for the girlies.

Date of experience: November 14, 2025

Was easy praying it works for my wedding dress
November 12, 2025
Previous review

Was easy praying it works for my wedding dress

Date of experience: November 2, 2025
Pennsylvania
1 review
0 helpful votes
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Really nice butt lifting shape wear
November 24, 2025
Updated review

Love it! It's really nice butt lifting shape wear. I do wish you made a pair without a higher waist band. I have a small torso and I sometimes like to expose my stomach but I can't if I wear these bc it will show. Otherwise these are great!

Date of experience: November 14, 2025

Really nice butt lifting shape wear
November 24, 2025
Previous review

Love it! It's really nice butt lifting shape wear. I do wish you made a pair without a higher waist band. I have a small torso and I sometimes like to expose my stomach but I can't if I wear these bc it will show. Otherwise these are great!

Date of experience: November 14, 2025
Tennessee
1 review
0 helpful votes
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👍🏾
November 24, 2025
Updated review

👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾

Date of experience: November 14, 2025

Love it
October 12, 2025
Previous review

Fit well love it and love it

Date of experience: October 1, 2025
District of Columbia
1 review
0 helpful votes
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Wanna get Snatched
November 24, 2025

I have tried other items from this company and most perform as advertised. The bras that I've acquired from this company previously were cute, however they did not hold up the quality as advertised. Some ripped., weren't comfortable and two the wire popped tho the material on the cups.

Date of experience: November 14, 2025
New York
1 review
0 helpful votes
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Snatched
November 24, 2025

You feel snatched in all the right places. Very smooth under dresses. The hooks and zippers are of great quality. The zipper for the bathroom access is nice and long so no taking on and off for restroom use. Great booty lift fabric in the back and the silicone strip on the thighs help stay in place. In addition to all above the shoulder straps are wonderful to keep it from shifting down. Overall a great purchase I wish to purchase full body shape wear from them but its a little out of my budget 🙃

Date of experience: November 14, 2025
California
1 review
0 helpful votes
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Fast delivery I'm very happy thank you
November 24, 2025

Fast delivery I'm very happy i totally recommend very good quality products, excellent packaging I love the zipper bags. Thank you

Date of experience: November 14, 2025
New Jersey
1 review
0 helpful votes
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I was denied the product I ordered
November 24, 2025

I had ordered a product then told it would take 2 more weeks than originally promised to fulfill. It was "out of stock" though in stock when I ordered it.

Date of experience: November 14, 2025
Arizona
1 review
0 helpful votes
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Love your brand!
November 24, 2025

This is probably my fifth or 6th purchase, I have a full drawer of your brand and have gotten rid of any other shapewear. Thanks for making me feel confident and look good!

Date of experience: November 14, 2025
Indiana
1 review
0 helpful votes
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Ordered new bras and undies. Items did not fit. Even though it's not a cash refund, I was happy to get a gift card for the amount. This product is a true price commitment but the quality is definitely worth the money!

Date of experience: November 14, 2025
North Carolina
1 review
0 helpful votes
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Not as I expected
November 24, 2025
Updated review

I purchased a medium and a large since it states I can return within 30 days. The item's quality is not better than item I have purchased much cheaper from SHEIN. I am requesting my money back for the large since I have not opened it. I have sent a request asking for a return address two days ago.
I will be returning to the address on the packaged sent to me with a refund request for the returned item.

Date of experience: November 12, 2025

Ok, I had to flip back and forth to order product
November 12, 2025
Previous review

Ok, I had to flip back and forth to order product

Date of experience: November 1, 2025
New York
2 reviews
0 helpful votes
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Size Discrepancies
November 24, 2025

When order was received, the fit was off on one side. One butt cheek lifted, the other didn't. I think because the sized was too small whichwas orderedaccording to chart. I believe I am dealing with two separate reps regarding order because of the communications I am receiving. I received the order that was not included in first delivery.

Date of experience: November 14, 2025
North Carolina
1 review
0 helpful votes
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Disappointed again
November 24, 2025
Updated review

This is the second time I've tried a different item and neither one fit which was very disappointing. I was approved for return and mailed my item back on November 10th but have not received anything regarding my return or my refund.

Date of experience: November 14, 2025

Quick and easy checkout
November 12, 2025
Previous review

Quick and easy checkout. Excited to try this item!

Date of experience: November 2, 2025
Massachusetts
1 review
0 helpful votes
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The best
November 24, 2025

You is the best! I already own some of your shapewear and I love it! The only thing that bothers me is that it's too tight on my chest. But now I've bought two that I think will fit perfectly.

Date of experience: November 14, 2025
Texas
1 review
0 helpful votes
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Products do exactly what it says!
November 24, 2025

I've purchased items from you all 5x's. I had two issues and you all handled it immediately and very well. You all take very good care of your customers. Thank you

Date of experience: November 14, 2025
New Jersey
1 review
0 helpful votes
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Very Seamless
November 24, 2025

Its comfortable to sit in and to move around. I love how it hugs my curves and smoothen it out! Would shop again. Highly recommended. They are legit!

Date of experience: November 14, 2025
Canada
1 review
0 helpful votes
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Great customer service
November 24, 2025
Updated review

Order was too tight. Told me to keep it and gave me 50 percent off next order. Asked for my measurements and recommended a size. Very very helpful. Thank u

Date of experience: November 14, 2025

So many products hard to choose or bundle
November 10, 2025
Previous review

So many products hard to choose or bundle. Have to test one first to know what to buy and bundle next.

Date of experience: October 30, 2025