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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,799
value
44
quality
3,444
This company responds to reviews on average within 1 day

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37,318 reviews

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Texas
1 review
0 helpful votes
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Customer service feels non existent
November 30, 2025
Updated review

I believe they're either severely understaffed or they have AI agents for customer service. It's taking me over a week to make progress on my return/ exchange and I've been given conflicting information along the way.

Date of experience: November 20, 2025

I love the videos and the descriptions of the products
November 15, 2025
Previous review

I love the videos and the descriptions of the products

Date of experience: November 5, 2025
AE
1 review
0 helpful votes
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High quality support garments.
November 30, 2025
Updated review

I watched a YouTube video review, and the reviewer had the same issues as my wife, so I thought I would surprise her with some support wear. She really liked them and was very happy.

Date of experience: November 20, 2025

Good shapewear
October 28, 2025
Previous review

Good shopping experience for

Date of experience: October 18, 2025
Georgia
1 review
0 helpful votes
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Great fit and quality!
November 30, 2025

I had very little time before a formal event, so I placed the order and crossed my fingers. It exceeded my expectations. It was comfortable yet fitting, just as it was described. I will be ordering more. Thank you 😊

Date of experience: November 20, 2025
Georgia
1 review
0 helpful votes
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Shapellx is everything!:-)
November 30, 2025
Updated review

I've ordered from Shapellx 3-4 times over the past few years. The items are quality, they last and they support and smooth your body in all the right places.

Date of experience: November 20, 2025

The shareware is attractive sexy and feels great!
November 18, 2025
Previous review

I still have my previous items from a few years ago. I have been waiting for a BOGO sale so I can buy more! Love shapellx

Date of experience: November 8, 2025
Massachusetts
1 review
0 helpful votes
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Very good customer service
November 30, 2025

Very greatful for your understanding. I just wish you could make the lower part of the stomach more firm so it can hold back the lower stomach. That's all for now. Thank you

Date of experience: November 20, 2025
North Carolina
1 review
0 helpful votes
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Best in the business.
November 30, 2025
Updated review

I got the wrong size and wanted to return it. Not only did they let me keep it but gave me a gift card to get the one I wanted.

Date of experience: November 20, 2025

Great service
November 30, 2025
Previous review

Great service. They are the BEST. I got the wrong size and wanted to return it. Not only did they let me keep it but gave me a gift card to get a bigger size. Without charging for the original one. With service like this, I will definitely buy again.

Date of experience: November 20, 2025
Alabama
1 review
0 helpful votes
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I'm seeking satisfaction!
November 30, 2025
Updated review

My item was too small! I tried calling customer service and that failed! I am very disappointed not being able to speak to a live person! I am stuck with this shapellx that I cannot wear and it wasn't cheap!

Date of experience: November 3, 2025

It was very easy to view product and make a purchase!
November 13, 2025
Previous review

It was very easy to view product and make a purchase!

Date of experience: November 3, 2025
Illinois
1 review
0 helpful votes
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I Should Have Known Better
November 30, 2025

I had seen the advertisements for this bra by Shapellx and I was really apprehensive initially because I am a 40HH and rarely do these social media advertised bras ever meet my requirements. This bra, based on the size chart, seemed to be in the ballpark so I pulled the trigger and placed my order. There was a BOGO so I got a 2nd one at a discounted price (it was practically free if I recall correctly).

Upon receipt of the order, I tried the item on. I was spilling out all over the top. There was no level of adjustments I could make to prevent the spillage.

Something else I noticed was the shoulder hook on the right side was extremely rough. So much so, I had to file it down to make it smoother and it still isn't as smooth as it should be. The plastic is very sharp and was sticking me in my shoulder.

Date of experience: November 20, 2025
Wyoming
1 review
0 helpful votes
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Experience
November 30, 2025

The shopping experience was good. The delivery was good. Unfortunately, the bras I ordered do not fit well and the return process is a bit concerning.

Date of experience: November 19, 2025
California
1 review
0 helpful votes
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Me encantaron buena calidad gracias.
November 30, 2025

Me encanta la rapidez al recibir el producto, la calidad es excelente,

Date of experience: November 19, 2025
Indiana
1 review
0 helpful votes
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Previous purchases
November 30, 2025

This is the third time I have purchased product to wear under my elegant dresses that I wear to see the ballet. They make me feel sexy when I normally fell self conscious. I recommend them for everyone.

Date of experience: November 19, 2025
Georgia
1 review
0 helpful votes
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Shopping and delivery were great.
November 30, 2025

No complaints with shopping or delivery. I like the bras okay, the straps are much too thin and dig into my shoulders. A wider strap would definitely help. The straps also fall off my shoulders. Not as comfortable of a bra as depicted in the advertisement.

Date of experience: November 19, 2025
Florida
1 review
0 helpful votes
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They are very comfortable
November 29, 2025

They are very comfortable. However when I put on the fist body suit shorts they got a small rip in the seam area. I did wear them ad the rip got bigger as the day went on. Wish I could return them and get a new one. It says you can only return them with the tag on. Not real very easy to try on with the tags on them.

Date of experience: November 19, 2025
Texas
1 review
0 helpful votes
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True to fit.
November 29, 2025

My relaxed waist measurement is 31 and I ordered a size large waist trainer. The fit is supportive but not restrictive. I use it as shape wear and to work out. I have no complaints.

Date of experience: November 19, 2025
Washington
1 review
0 helpful votes
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The sizes were way off
November 29, 2025

I bought the bras that corresponded to my measurements, and as is the size I normally wear, and they were way too small! Returning them appears to be a multi-step process designed to keep people from bothering, but the bras were expensive, so I'm keeping at it. It's just disappointing they don't make the process easier, giving that bra sizing is difficult and their measurement guidelines were incorrect. But I do like the product, so I'm trying again with a larger size. Just hope I can get my money back on the first order.

Date of experience: November 18, 2025
Canada
1 review
0 helpful votes
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It ok and perfect
November 29, 2025

Love it but it not tight the way I want it that is why I want to make an exchange from medium to small and I will love to buy again after the exchange.

Date of experience: November 19, 2025
Arkansas
1 review
0 helpful votes
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Quality
November 29, 2025

The item is great quality. Mild control had me worried but seems to be good control! Unfortunately I need to size up on the product and will need to return.

Date of experience: November 19, 2025
North Carolina
1 review
0 helpful votes
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Luv the Product
November 29, 2025

Customer service is great. Responds within 48 hrs. The jumpsuit definitely sculpts your figure! It's a slight struggle to get on, but when you do, and look in the mirror, you'll be quite happy. I wore the jumpsuit for a black-tie affair with simple crystal bling jewelry.

Date of experience: November 15, 2025
New Jersey
1 review
0 helpful votes
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Difficult you have to be kidding make your customers to do descriptions for pages. I need the return label.Its not necessary. 😡

Date of experience: November 19, 2025
California
1 review
0 helpful votes
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Value
November 29, 2025
Updated review

I am very pleased with the bras. They fit well and seem to be of good quality. The fact they are adjustable at the front & the shoulders means there is great value in the product. I have since made a second purchase.

Date of experience: November 19, 2025

Site has what I'm looking for and was easy to navigate
November 14, 2025
Previous review

Site has what I'm looking for and was easy to navigate.

Date of experience: November 4, 2025