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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,799
value
44
quality
3,444
This company responds to reviews on average within 1 day

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37,334 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Very quick delivery, looks nice!
November 29, 2025

Very quick delivery, I love the Afterpay option.
Made me look nice, I felt like a snatched queen. It defined my hips and how small it is too. I look forward for my next purchase because I do plan on loosing more weight to help me form my body to a dream body I strive for.

Date of experience: November 19, 2025
Texas
1 review
0 helpful votes
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Was not what I expected
November 29, 2025

It was hard to put on. The legs rolled up and the back rolled down even though they said they wouldn't.
I know I got the right size fit, but this product did not work for me.

Date of experience: November 19, 2025
Maryland
1 review
0 helpful votes
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Great product and Service
November 29, 2025
Updated review

I accidently put the wrong size product in my cart. I was able to immediately get it corrected with a customer service rep before shipment. I really appreciated that since I wanted the items expedite for and event. I've worn one of the 2 products and everything appears as it should.

Date of experience: November 19, 2025

Great product and Service
November 29, 2025
Previous review

I accidently put the wrong size product in my cart. I was able to immediately get it corrected with a customer service rep before shipment. I really appreciated that since I wanted the items expedite for and event. I've worn one of the 2 products and everything appears as it should.

Date of experience: November 19, 2025
Pennsylvania
1 review
0 helpful votes
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Great products
November 29, 2025

The shapers are comfortable and look flawless. Worth everything I paid. My only issue is that it took so long to receive my purchases.

Date of experience: November 19, 2025
Massachusetts
1 review
0 helpful votes
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Great for postpartum!
November 29, 2025

Bought two sizes L and M. The Large fit when i was 156 lbs postpartum, on the 2nd row of clips. As i was losong weight. The following week i was able to put it to the 3rd row of clips. Its not uncomfortable to wear. Only part that might be uncomfortable are the clips on the straps. They kinda hurt my shoulders. They matetial feels great and it does shape ur butt nicely. It doesn't just squish everything like other fajas.

Date of experience: November 19, 2025
Kansas
1 review
0 helpful votes
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Shape Wear
November 29, 2025

The shape wear was great quality. However, it did not fit me, which is not anything against the brand, it is just my body and the size that I chose. I did send it back and so far there have been no issues.

Date of experience: November 5, 2025
Canada
1 review
0 helpful votes
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It's very comfortable.
November 29, 2025
Updated review

It worked well, although the support of the bra area was loose after a couple of hours
I still need to wear a bra. I'm not that big chested.

Date of experience: November 19, 2025

It's very comfortable.
November 29, 2025
Previous review

It worked well, although the support of the bra area was loose after a couple of hours
I still need to wear a bra. I'm not that big chested.

Date of experience: November 19, 2025

Quick and easy...
November 14, 2025
Previous review

Quick and easy... I hope I get this order without issue.

Date of experience: November 4, 2025
Georgia
1 review
0 helpful votes
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Best!
November 29, 2025

I was able to decide to buy a size smaller a large, and it fits perfectly a little bit difficult to put on for the first time, but it gets easier. Best shape wear boy I've ever purchased.

Date of experience: November 19, 2025
Texas
1 review
0 helpful votes
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Return
November 29, 2025
Updated review

The customer service is awful. I've been trying for two weeks to return the product and they haven't resolved the issue. They're just stalling until the 30-day return period expires and I lose my money.

Date of experience: November 19, 2025

Return
November 29, 2025
Previous review

The customer service is awful. I've been trying for two weeks to return the product and they haven't resolved the issue. They're just stalling until the 30-day return period expires and I lose my money.

Date of experience: November 19, 2025
Minnesota
1 review
0 helpful votes
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Shapellx bras
November 29, 2025
Updated review

I'm someone who gets bloated at times. The Shapelle bras are comfortable except the fact that it'll rile up due to my stomache.

Date of experience: November 19, 2025

Easy and convenient!
November 13, 2025
Previous review

Easy and convenient!

Date of experience: November 3, 2025
Georgia
1 review
0 helpful votes
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The best most comfortable bras ever!
November 29, 2025
Updated review

I am thoroughly impressed by the quality and the comfort of the bras that I purchased. So much so that this was my second purchase of them.

Date of experience: November 19, 2025

The best shapewear ever.
November 17, 2025
Previous review

I've purchased two bras and the full body contouring and I love them all. The bras are comfortable and fit well.

Date of experience: November 7, 2025
Washington
1 review
0 helpful votes
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The zipper broke on the first item I bought however it was replaced at now cost to me after some deliberation with the company.

Date of experience: November 19, 2025
Georgia
1 review
0 helpful votes
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Great Purchase
November 29, 2025
Updated review

I was surfing the web and found your company name. I've been debating about making this purchase for a while and now I did. Great service my order came pretty fast, so that was a plus. Keep up the great work. Ty

Date of experience: November 3, 2025

It was ok however it would have been great if the model...
November 14, 2025
Previous review

It was ok however it would have been great if the model said what size the bra and mid section were

Date of experience: November 3, 2025
Georgia
1 review
0 helpful votes
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Happy
November 29, 2025

I have purchased several items in the past from Shapellx online as well as at one of the stores. I so far am happy with the items purchased. I am a larger bust size and the feel of the bras are incredible as well as the fit and hold is great. I love this brand!

Date of experience: November 18, 2025
Florida
1 review
0 helpful votes
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Great Bra!
November 28, 2025
Updated review

I just tried on my bra and it fits amazing! No more back fat (or side spillage)! I am usually a 36 DDD, but thank goodness I measured myself, because for Shapellx, I am a 40 G! Ladies go get this bra asap. It is so comfortable and holds the girls in place. Thank you, Shapellx!

Date of experience: November 18, 2025

Smooth and quick
November 15, 2025
Previous review

Smooth and quick

Date of experience: November 4, 2025
South Carolina
1 review
0 helpful votes
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Unfair Customer Service
November 28, 2025
Updated review

Not going through all of the explaining again because it made no difference. It's all about the customer service department's satisfaction, using "the policy" to argue their way, no matter the satisfaction of customers if the merchandise does not fit. We can't return a bra, which is upper clothing. So the alternative is to choose something else in this store, whether you want it or not, or lose your money because you're not getting it back.

Date of experience: November 18, 2025

Great Quality!
November 7, 2025
Previous review

Liked previous shapewear product. It was of great quality. Customer service was also great.

Date of experience: October 28, 2025
Kentucky
1 review
0 helpful votes
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SNATCHED
November 28, 2025
Updated review

I looked everywhere for good shapewear. I would hey my hopes up on several sights, but when checking Trustpilot, they weren't as good as they looked. Trustpilot lead to my decision on purchasing from this company. I wasn't at all disappointed and plan on ordering more products in the future. They are helping me feel way more confident in my weight loss journey while I work on getting where I want to be. Thank you guys for the quality put into every order!

Date of experience: November 18, 2025

Simple and easy to follow
November 16, 2025
Previous review

Simple and easy to follow

Date of experience: November 6, 2025
Washington
1 review
0 helpful votes
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Awesome
November 28, 2025

I love this shaper and brand it's my second time buying one of there shapers, I got this one in a small and I will say I wish I would have sized down I'm 170 5'2 and wishing there was a xs

Date of experience: November 18, 2025
Florida
2 reviews
1 helpful vote
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Great quality material!
November 28, 2025
Updated review

I purchased a few item from Shapellx and the presentation/wrapping of my items were very nice and delicate. I tried on my items and everything fitted perfectly and as exactly shown on the videos. Love my Shapellx. I also received a very nice cami as a gift! Thank you Shapellx!

Date of experience: November 18, 2025

So far so good
November 13, 2025
Previous review

So far so good. Videos are good to watch as well. Detailed product information.

Date of experience: November 3, 2025
Texas
1 review
0 helpful votes
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New opportunities
November 28, 2025
Updated review

I've ordered several times majority of the time the order did not come with the correct size, i'm very happy to say that they fix the problem. Super excited about the sale and looking forward to getting my new items in the correct size.

Date of experience: November 18, 2025

Much better
November 21, 2025
Previous review

My original experience with this company actually to be honest they got the order wrong no problem. Second time around they got the order wrong. Third time around they actually got the order wrong but what they did do was they told me to keep the merchandise and they sent the correct size at no charge. I have to say that I am very satisfied with the decision that they made to keep a client. I would definitely suggest their product to anyone because it's super amazing. My last experience with customer service was phenomenal and I definitely would tell anyone I know to try them out because they would be super happy with the outcome. I'm super excited about my next order.

Date of experience: November 10, 2025