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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,800
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,396 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Item took too long to be delivered, kept emailing your customer service for assistance. Also, item i got was the wrong size, that's why I'm ordering again.

Date of experience: November 22, 2025
Maryland
1 review
0 helpful votes
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Warmpspirit
December 2, 2025
Updated review

I appreciate have quickly I received my bras from your company. The fit of the bras were a little too big for my size and they made my size 36ddd look like a uniboob. Unfortunately, I will have to return.

Date of experience: November 22, 2025

Warmpspirit
December 2, 2025
Previous review

I appreciate have quickly I received my bras from your company. The fit of the bras were a little too big for my size and they made my size 36ddd look like a uniboob. Unfortunately, I will have to return.

Date of experience: November 22, 2025
Texas
1 review
0 helpful votes
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They claim to have a seamless return process. It has been a nightmare. They have the audacity to make me answer an email that comes out saying let us know if you receive the order or if you haven't received the order after the fact that I just emailed you telling you I'm returning what I received. This is horrible service making a customer wait and go through. This is hell and should be reported to the BBB.!

Date of experience: November 22, 2025
New Jersey
1 review
0 helpful votes
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2nd order strap broke
December 2, 2025
Updated review

I ordered the panty body shaper and the strap broke the first time I tried it on. Still trying to connect with customer service to resolve this issue. This is my second time ordering from Shaellx. The first time there was no issue.

Date of experience: November 21, 2025

Ohhh Yes! The shapewear is comfortable and supportive.
November 13, 2025
Previous review

I appreciate the midsection support. I want to wear this every day! Let's say I am looking firm and snatched!

Date of experience: November 3, 2025
Georgia
1 review
0 helpful votes
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10/10 recommend!
December 2, 2025
Updated review

This is the best shape wear I've ever worn in my life while hugging all the right places sucking me in where I need to be sucked in. It is very comfortable and breathable. I will be purchasing four more.!

Date of experience: November 21, 2025

10/10 recommend!
December 2, 2025
Previous review

This is the best shape wear I've ever worn in my life while hugging all the right places sucking me in where I need to be sucked in. It is very comfortable and breathable. I will be purchasing four more.!

Date of experience: November 21, 2025
California
1 review
0 helpful votes
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After I received your product, I felt the product did not meet my expectations. I requested a return and returned your products, but I have never received any refund.

Date of experience: November 21, 2025
South Carolina
1 review
0 helpful votes
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Not so good.
December 2, 2025

My last order was for almost the identical products but they didn't have the opening to use the rest room so I had to return them. Hoping that was a 1 time error I decided to purchase again.

Date of experience: November 21, 2025
Michigan
1 review
0 helpful votes
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I love the shapewear
December 1, 2025

I love the shapewear but I lost weight and fortunately I went down a size. I love the fact it has the area to unzip to use the bathroom, best thing ever.

Date of experience: November 21, 2025
Maryland
1 review
0 helpful votes
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Comfortable
December 1, 2025

My problems has been choosing my correct size. I had one bad experience where the item didn't fit and it was the same size I usually get, but over all I really like how shapellx product fit on me.

Date of experience: November 21, 2025
Ohio
1 review
0 helpful votes
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Uncomfortable with the straps
December 1, 2025

I ordered the product with the straps it was a little uncomfortable with the straps with the zipper on the side the shorts I believe it was.

Date of experience: November 21, 2025
Tennessee
1 review
0 helpful votes
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I absolutely love my first shapellx
December 1, 2025

Make sure you read the sizes bc they run small. But when you get it and put it on baby, you'll be hooked and will every want to leave the house with out it.

Date of experience: November 21, 2025
Florida
1 review
0 helpful votes
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New full body shape wear
December 1, 2025
Updated review

This one I purchased is my favorite so far, I'm 6' tall so finding shape wear that fits me correctly is always a hassle, my mid section is longer than most so I usually run into issues with the fit but the upgrades and the design decisions your company is making are spot on with fitting a wider range body type of women! I have only purchased shape wear from your company for the past three years, ever since I found you, and you will continue to be my go to for such items! Beyond appreciate the care and time you have put in to create an exceptional product! Well done!

Date of experience: November 21, 2025

New full body shape wear
December 1, 2025
Previous review

This one I purchased is my favorite so far, I'm 6' tall so finding shape wear that fits me correctly is always a hassle, my mid section is longer than most so I usually run into issues with the fit but the upgrades and the design decisions your company is making are spot on with fitting a wider range body type of women! I have only purchased shape wear from your company for the past three years, ever since I found you, and you will continue to be my go to for such items! Beyond appreciate the care and time you have put in to create an exceptional product! Well done!

Date of experience: November 21, 2025
Texas
1 review
0 helpful votes
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Great products
December 1, 2025

The mesh shorts I purchased ripped the very first time I put them on unfortunately. I can't wear them. I'm not a complainer so I just choose to keep them.

Date of experience: November 21, 2025
Illinois
1 review
0 helpful votes
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Perfect Fit and great prices
December 1, 2025
Updated review

Purchase multiple items for myself and grand daughter. We are both excited about our purchases. We are both considered xlarge in dress sizes. Bras and tummy controlled items all fit comfortable. Definitely will buy more.

Date of experience: November 21, 2025

Perfect Fit and great prices
December 1, 2025
Previous review

Purchase multiple items for myself and grand daughter. We are both excited about our purchases. We are both considered xlarge in dress sizes. Bras and tummy controlled items all fit comfortable. Definitely will buy more.

Date of experience: November 21, 2025
Oregon
1 review
0 helpful votes
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Love your products
December 1, 2025

I had an offer for buy 2 get one free and it wouldn't let me. I tried to select two black ones and it wouldn't let me select that. So I bought a second one in a different color. No go. Do I get a free one or not? Thank you, Tamara Chase

Date of experience: November 21, 2025
Texas
1 review
0 helpful votes
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Difficult return
December 1, 2025
Updated review

Received the product but didn't fit well. The bra straps have limited adjustment and my breasts felt unsupported. To returns seemed impossible. You have to email to get any info and they only allow exchanges. I tried to order an exchange but there were no options.

Date of experience: November 21, 2025

Difficult return
December 1, 2025
Previous review

Received the product but didn't fit well. The bra straps have limited adjustment and my breasts felt unsupported. To returns seemed impossible. You have to email to get any info and they only allow exchanges. I tried to order an exchange but there were no options.

Date of experience: November 21, 2025
Mississippi
1 review
0 helpful votes
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I love all the products I have ordered from Shapellx.
December 1, 2025
Updated review

I accidentally ordered the wrong size underwire pushup bra. I reached out to Shapellx and they were amazing. We were able to resolve the issue quickly and they gave me a $20 discount code. I purchased two products. I'm excited.

Date of experience: November 20, 2025

I love everything I've gotten from Shapellx.
November 18, 2025
Previous review

Both of my bras I bought are comfortable and hide the body fat. I would definitely recommend these.

Date of experience: November 7, 2025
Sweden
1 review
0 helpful votes
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Kept item and recieved credit
December 1, 2025

Ordered A piece but wasn't as strong as i wanted so i was going to return it but then shapellx told me i could keep it and get store credit or send it back for a full refund so i thought that was sweet & i got credit and ordered second piece. Hopefully its better!

Date of experience: November 20, 2025
Florida
1 review
0 helpful votes
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Size too. Small
December 1, 2025

Can't give a review, because the item was too small and I couldn't try it. I have not been able to get in contact with customer service, I guess that I just don't know how to get in contact with them.

Date of experience: November 20, 2025
Massachusetts
1 review
0 helpful votes
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The fit is good but
December 1, 2025
Updated review

My coworker referred me to to shapellx because I had an event and wanted a shapewear. I received it on time and it fit well. It was snug but bearable. I also order a surprise item and although I submit my size, they sent me 2 different sizes for a matching pajamas.

Date of experience: November 20, 2025

The fit is good but
December 1, 2025
Previous review

My coworker referred me to to shapellx because I had an event and wanted a shapewear. I received it on time and it fit well. It was snug but bearable. I also order a surprise item and although I submit my size, they sent me 2 different sizes for a matching pajamas.

Date of experience: November 20, 2025

It was straightforward to order on the site
October 31, 2025
Previous review

It was straightforward to order on the site

Date of experience: October 21, 2025