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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,792
value
44
quality
3,444
This company responds to reviews on average within 1 day

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36,969 reviews

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Texas
1 review
0 helpful votes
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Shorts accentuated hip fat
December 8, 2025

The swimsuits are great, it I bought a pair of support shorts and they accentuated my hip fat making bulges. I couldn't wear them.

Date of experience: November 28, 2025
California
1 review
0 helpful votes
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Need to exchange for smaller size
December 8, 2025
Updated review

I received the order but I needed a smaller size. I've already requested an exchange and am in communication with Emily in Customer Service.

Date of experience: November 22, 2025

Choosing was easy
November 26, 2025
Previous review

Choosing was easy. I love how you have live videos of women showing example fit.

Date of experience: November 15, 2025
Alabama
1 review
0 helpful votes
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Satisfied
December 8, 2025
Updated review

I received my order in only a few days, and I am thoroughly pleased. I am 5'4" 167 lbs... I ordered a Medium. As expected, I had to work to get into it, but once on, I was impressed with how it contoured my body. I WAS SNATCHED! I ordered black, brown and nude... Very worth the money... If I could change anything, I would recommend opening the pee hole more. I had to pull it down to use the restroom.

Date of experience: November 28, 2025

I have been thinking about placing an order for some...
November 23, 2025
Previous review

I have been thinking about placing an order for some time. After reading reviews, I am excited that I finally did it!

Date of experience: November 13, 2025
North Carolina
1 review
0 helpful votes
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I'm a heavy-chested woman, so it's been hard to find bras that give support. I've tried wearing bras, but it got to the point where they started to bruise me really bad. So, I decided to try this bra out and let me tell you, it was serving! They support the girls, comfortable, and they don't bruise your skin! Highly recommended!

Date of experience: November 28, 2025
Washington
1 review
0 helpful votes
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Fine But Returning
December 8, 2025

There was one main product that I wanted to try because of the rave reviews I'd seen (mainly on IG)--the back smoothing bra, which is really just a longline bra with sturdy material. I also needed shapewear. I got a second bra because there was a deal going on that made it free. Neither bra worked out and I've yet to try on the shaper so I'm hoping at least one thing works out. The package shipped from China, so I'm worried about the returns process. Shipping took a few weeks and there was more use of plastic than I've ever seen (each item was in a plastic bag, which was inside its own plastic shipping bag, and then all 3 shipping bags were inside another larger one, so 7 PLASTIC BAGS for 3 items). I haven't reached about return authorization yet since I don't know if I'm returning 2 or 3 items, so hopefully it won't be a hassle.

Date of experience: November 28, 2025
Pennsylvania
1 review
0 helpful votes
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Amazing Shapewear!
December 8, 2025
Updated review

All of the shapewear I have purchased from Shapellx is worth every penny! 10 out of 10 I recommend! I technically should be ordering XL but I always order a L for that extra snatched look! Thank you Shapellx

Date of experience: November 28, 2025

It's absolutely worth it!
November 23, 2025
Previous review

I love every single product I have purchased from them.

Date of experience: November 13, 2025
Georgia
1 review
0 helpful votes
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It's was okay
December 8, 2025

My first purse was the shaper and it ripped as I was pulling up. The nylon part. I still wear it but it was no durable for nails. So I'm hoping as advertised that this is ill work

Date of experience: November 28, 2025
Texas
1 review
0 helpful votes
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Let me tell you… this shapewear was so tight, I'm pretty sure it tried to repossess my soul on the way up. I was fighting for my life in the bathroom like it was a WWE championship match. By the time I got it on, I had seen every ancestor I've ever had.

But here's the real kicker:
The only thing this shapewear actually managed to "release" was a fart that decided to travel through the fabric like it was running a marathon, trying to escape from any available exit. I swear it took a scenic route around my whole body.

Did I panic? Yes.
Did I consider cutting myself out? Absolutely.
Did I look snatched after all that chaos? Oh, 100%.

In conclusion:
This shapewear almost sent me to Jesus, let out a wandering spirit of a fart, and still had me looking so good I forgave it. Highly recommend.

Date of experience: November 28, 2025

I love it
December 1, 2025
Previous review

Its hard to get in but worth it

Date of experience: November 20, 2025
Michigan
1 review
0 helpful votes
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Great shapewear
December 8, 2025

I've ordered several items from you guys over the years, always good customer service and very good quality shapers. Thanks for helping ladies so as myself always looked snatched.

Date of experience: November 28, 2025
Tennessee
1 review
0 helpful votes
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BODY BABY!
December 8, 2025
Updated review

Absolutely love the Black body suit that I purchased from Shapellx, its perfect for the holiday party I am going to wear it to and a new staple in my closet.

Date of experience: November 28, 2025

So far it was quick and easy I knew exactly what I...
November 24, 2025
Previous review

So far it was quick and easy I knew exactly what I wanted!

Date of experience: November 14, 2025
Illinois
1 review
0 helpful votes
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Not as described
December 8, 2025

I ordered the full body shapellx and on my first wear I got a snag. It was described as snag free and the video even shows a heel going through the nylon and no tears. Very false advertisement. I did nothing but wear them and half way through my day I see a snag

Date of experience: November 28, 2025
Illinois
1 review
0 helpful votes
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Long
December 8, 2025

Love this so great making you look slender but it's very very long.
5 foot four and even if I were heels, it drags on the floor so I'll need to have it taken up

Date of experience: November 28, 2025
New York
1 review
0 helpful votes
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Poor Service
December 8, 2025

I've emailed this company multiple times trying to start a return and get a return label for a duplicate order that doesn't fit and they refuse to assist with the return process. They told me to keep the item and they would give me a discount for a new item over looking me saying the 2 items don't. I will never shop here again and will always share the poor experience I've encounter when ordering the incorrect size

Date of experience: November 28, 2025
Michigan
1 review
0 helpful votes
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Love love love!
December 8, 2025
Updated review

Every item I've bought has been a hit. I can only account one time that I received an item incorrectly, and when I reached out, they were very accommodating.

Date of experience: November 27, 2025

I love Shapellx
November 11, 2025
Previous review

I love their products and I love how accommodating they were when I my order was sent to me incorrectly. Thank you!

Date of experience: November 1, 2025
Alabama
1 review
0 helpful votes
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Up and down sent about couple bad about
Item's you are taking a chance but they do cater to plus sometimes not all the time some Item's are a lie

Date of experience: November 27, 2025
Georgia
1 review
0 helpful votes
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Best product on the market
December 8, 2025

I purchased one of the shorts and it gives the butt lift and contour my shape like nothing else has ever done. I also bought one for my sister.

Date of experience: November 27, 2025
North Carolina
1 review
0 helpful votes
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Predatory return policies
December 7, 2025

My shopping experience with Shapellx was fine, and my shapewear ultimately just wasn't a good fit for what I needed. My return experience has been very frustrating and honestly it seems to be intentionally difficult to discourage returns. There shouldn't be 5 different steps and an "application" process to return an item well within the 30-day limit.

Date of experience: November 27, 2025
California
1 review
0 helpful votes
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Happy
December 7, 2025
Updated review

Well really I like how it felt.
However I am in between sizes.
So I ordered more a size down.
I believe they will fit as well.
I am happy with my purchase.

Date of experience: November 27, 2025

It wasn't too complicated
November 25, 2025
Previous review

It wasn't too complicated

Date of experience: November 15, 2025
Tennessee
1 review
0 helpful votes
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Great but too big
December 7, 2025

I love the compression but if your small waisted with a bigger bottom then you need to get one that fits your waist, he hips will stretch

Date of experience: November 27, 2025
Louisiana
1 review
0 helpful votes
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Thank You 😁
December 7, 2025

Shapellx is a true game changer! 💥🔥 The body suits that I've ordered in the past I'm able to wear all day weather it be under my work clothes (that I'm out in the field working at the plant) or going out on the town. 💃🏾💃🏾 The material is very comfortable in any weather conditions. I'm able to see a tremendous difference from when I have one on and then when I don't. 🙃 I've literally thrown out every other bodysuit/girdle that never girded Lol 😂😝. I am a Shapellx Sista 4Life. THANK YOU🤗

Date of experience: November 27, 2025