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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,791
value
44
quality
3,444
This company responds to reviews on average within 1 day

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36,916 reviews

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Oklahoma
1 review
0 helpful votes
Follow Lindsay K.
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The shapewear is ok
December 9, 2025
Updated review

The shapewear is great however if you're a big chested girlie like me you'll struggle. I ordered a large as thats what the measurements said i was and when I got the shapewear in person the bra cups were for someone of a B cup, not a D cup

Date of experience: November 29, 2025

Pretty easy
November 27, 2025
Previous review

Pretty easy

Date of experience: November 17, 2025
Georgia
1 review
0 helpful votes
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Great quality
December 9, 2025
Updated review

I sized down and ordered a small because I'm in the process of losing weight I wear medium clothing. But the small fits good and firm which is what I was looking for.

Date of experience: November 29, 2025

Ordered the wrong size
November 26, 2025
Previous review

Ordering was easy website was great love all the options from shorts to swimwear

Date of experience: November 16, 2025
New York
1 review
0 helpful votes
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Im in a wedding and am wearing a satin bridesmaid dress that shows everything it showed them hook and eyes on my regular shapewear. Took a leap of faith shapellx and wow! Not only does it snatched but its wayyyyy more comfortable. Even though it definitely squishes everything it doesnt feel like it! Definitely have been converted.

Date of experience: November 29, 2025
Illinois
1 review
0 helpful votes
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So far pretty great experience
December 9, 2025

Items that I originally purchased just didn't work with my upper body so they offered a gift card and placement of a refund and allowed me to keep the items. We'll see if we can still make them work somehow or if I can donate them

Date of experience: November 29, 2025
North Carolina
1 review
0 helpful votes
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JUST DO IT
December 9, 2025

Every woman deserves to feel snatched and sexy. No matter your shape or size THIS shapewear will have you feeling like a DIVA… I have several pieces and I live in them.

Date of experience: November 29, 2025
New York
1 review
0 helpful votes
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Superb
December 9, 2025

My previous shipping experiences were great. All the products I bought fit perfectly, the ones that didn't I was able to return or exchange. I find that the customer service team is very respondive and I love that.

Date of experience: November 29, 2025
New York
1 review
0 helpful votes
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Sorry, not worth the price
December 9, 2025

I love the concept but I must say by the end of the day I couldn't wait to take it off. I snagged a hole the first time I wore it so please be careful if you have nails. I had to keep pulling up the top part. Not worth the price I paid. The booty shaper is not made for all booty's. I have purchased three different styles and they all rate the same.

Date of experience: November 29, 2025
Tennessee
1 review
0 helpful votes
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Best shapewear ever
December 9, 2025

Ordered my shapewear and it arrived quickly. Quality material and is exactly as pictured. I can't wait to order more shapewear products in the near future

Date of experience: November 29, 2025
Oklahoma
1 review
0 helpful votes
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When I placed my order two weeks before my trip it was delivered to a common space outside the mailing area, which is outside in the open, I never received my package so when I reached out to Shapellx they where so accommodating and recent my order. However it didn't make it in time for my trip so I decided to return the items but Luna from Customer Service offered to give me a gift card and keep my items and I was blown away by the offer I accepted because I really did love my items. The customer service alone gained Shapellx another loyal customer!

Date of experience: November 28, 2025
Georgia
1 review
0 helpful votes
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Finally perfection!
December 9, 2025

Excellent quality, colors, prices, solutions, true to size, performs as promised, great packaging, fast shipping, excellent customer service, must I go on?

Date of experience: November 28, 2025
California
1 review
0 helpful votes
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Product fits well. Note: "I would prefer to have the Airslim boned sculpt high-waisted shorts in the color Black in large, but you are out of my size, so I'll try it in beige. I there away you can let me know if you get it in the color black?

Date of experience: November 28, 2025
California
1 review
0 helpful votes
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Need more transparency
December 9, 2025

Love, love shapellx... however everytime I order, there always appear to be hidden fees. Order totally be 78.00, add taxes & shipping (claims free shipping) total be 89.00 with no additional fees added in the summary however when completed, total shows 98.00 charged? Like what? Wait a minute. Third time this has happened. Didn't really much first two times, like I mentioned i love what shapellx so didnt really fuss byt now im irritated, I love the merchandise but the processing is looking really suspect. #

Date of experience: November 28, 2025
Montana
1 review
0 helpful votes
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Truly the most comfortable and SNATCHING shapewear i've tried, but one of the bones on the side broke through the fabric pretty fast (i'd say after the 5th or 6th wear) so i was pretty sad

Date of experience: November 28, 2025
California
1 review
0 helpful votes
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I have to send the leggings back to get a larger size, the jumpsuit doesn't come larger so that's going back for a refund... I love the material and the way that they're made they just need to make larger size in those outfits.

Date of experience: November 24, 2025
Illinois
1 review
0 helpful votes
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Jumpsuit
December 8, 2025

The jump suit with the longsleeves was nice but the material between my legs the thigh part got irritated due to moving around a lot. My thighs rubs together so that's why. If it was a thicker material might be nice.

Date of experience: November 28, 2025
New Jersey
1 review
0 helpful votes
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I ordered a shaper to be delivered to my Sister's house in FL where I was traveling to from NJ for my Niece's wedding. Despite paying for express shipping, the item was not delivered until after the wedding weekend was over.

Date of experience: November 28, 2025
Georgia
1 review
0 helpful votes
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Faulty zip
December 8, 2025

My last purchase the shaper zip busted on my first wear you were kind enough to replace it but the replacement also busted after 2 wears so the 2 items are not useful to me.

Date of experience: November 28, 2025
Texas
1 review
0 helpful votes
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I love how well made the shapewear is. The items I purchased in the past, are such high quality and they definitely give me the protection and coverage I need.

Date of experience: November 28, 2025
Texas
1 review
0 helpful votes
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Shorts accentuated hip fat
December 8, 2025

The swimsuits are great, it I bought a pair of support shorts and they accentuated my hip fat making bulges. I couldn't wear them.

Date of experience: November 28, 2025
California
1 review
0 helpful votes
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Need to exchange for smaller size
December 8, 2025
Updated review

I received the order but I needed a smaller size. I've already requested an exchange and am in communication with Emily in Customer Service.

Date of experience: November 22, 2025

Choosing was easy
November 26, 2025
Previous review

Choosing was easy. I love how you have live videos of women showing example fit.

Date of experience: November 15, 2025