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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,791
value
44
quality
3,444
This company responds to reviews on average within 1 day

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36,850 reviews

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New York
1 review
0 helpful votes
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Satisfied Customer
December 22, 2025
Updated review

The level of customer service that I received concerning my shipment was exceptional, and the item fit perfectly and it's made out of very good material in fabric. I will definitely be purchasing from this company again.

Date of experience: December 12, 2025

The garments from here are amazing.
December 7, 2025
Previous review

The level of customer service you get is short of amazing and the Garmin nest you tremendously. I love the brand and I love the product products.

Date of experience: November 27, 2025
California
1 review
0 helpful votes
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Love this shapewear
December 22, 2025
Updated review

My first experience with shipping was not ideal. But the company recognized the issue and gave me a discount code to make it right. I proceeded to place another order and my order arrived quickly with the right products.

Date of experience: December 12, 2025

Love the product but it took forever to get here

Date of experience: November 26, 2025
California
1 review
0 helpful votes
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Top Tier Shapewear
December 22, 2025
Updated review

Im a returning customer. Every piece I've purchased has exceeded my expectations. Also the customer service is top tier as well. They stand by their product and go above and beyond for their customers.

Date of experience: December 12, 2025

Amazing shape wear and excellent customer service!
December 10, 2025
Previous review

Im a returning customer. I needed to exchange my last piece i ordered. And they did just that. No questions asked. Shipped me a new size immediately. And the shape wear is great quality and comfortable.

Date of experience: November 30, 2025
North Carolina
1 review
0 helpful votes
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Greatest Feeling Ever
December 22, 2025
Updated review

The bras that I purchased fit so perfect. I was able to go about my day without having to adjusting, and that was a great feeling.

Date of experience: December 12, 2025

So easy and affordable!
December 10, 2025
Previous review

So easy and affordable!

Date of experience: November 29, 2025
Georgia
1 review
0 helpful votes
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Very unique product
December 22, 2025
Updated review

My experience with my product has been the best! I have achieved a house glass figure from wearing this waste trainer I seen results instantly in just a few weeks! Don't think about purchasing just do it you will not regret it!

Date of experience: December 12, 2025

This product actually works and make you look amazing! I highly recommend!

Date of experience: November 29, 2025
Illinois
1 review
0 helpful votes
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Size Chart is Incorrect
December 22, 2025

After going off the size chart, I received my (4) items and they did not fit. Trying to return the items is a hassle. Not being able to speak with someone is annoying because I have to keep going back and forth through emails. Also, they keep wanting me to complete surveys every time I ask a question regarding my return.
Items look like they may fit nice if you have the correct size, but I do not want to bother with the hassle of returning and reordering. Just want a refund.

Date of experience: December 12, 2025
Texas
2 reviews
0 helpful votes
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Great Shapewear
December 22, 2025
Updated review

Listen, wearing shapewear has become a part of almost every woman's dressing experience. I needed to purchase a good piece to wear under my wedding dress. I discovered Shapellx via my Facebook feed, and after much going back and forth, purchased my shapewear the Saturday after Thanksgiving. It arrived Wednesday via standard delivery. Now, the best part... IT FIT! A few tugs by my fiancé and that sucker was on, firmly holding EVERYTHING in place as advertised.

Date of experience: December 12, 2025

I'm getting married in a month and want to make sure...
December 10, 2025
Previous review

I'm getting married in a month and want to make sure I have the correct shapewear so my dress fits perfectly.

Date of experience: November 30, 2025
Florida
1 review
0 helpful votes
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Not for me
December 22, 2025
Updated review

I love the ease of site navigation. Nice quality products, but not designed for all body types as alleged. The sizing is very off. I am afraid to order anything else.

Date of experience: December 12, 2025

Easy navigation online and plenty of options
December 10, 2025
Previous review

Easy navigation online and plenty of options

Date of experience: November 30, 2025
Maryland
1 review
0 helpful votes
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Struggle fit
December 22, 2025

When I ordered the first few times I did not see a size 5x, so the item was very hard to get on and dug into my thighs, ordered 5x this time hopefully it will fit

Date of experience: December 12, 2025
Texas
1 review
0 helpful votes
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It Shapes!
December 22, 2025

I am 5'9 about 150lbs I chose the medium sculpt shorts and they fit well! I do not have an apron belly or any particularly "stand out" features to hide, but definitely I wanted to have a snatched silhouette in some of my more body con style dresses (admittedly, I don't have many). I always wear shape wear to feel "together" and the silk sculpt high waisted shorts offer more shaping than the typical fabric pull on high waisted shorts. The hook eyelets on the side keep is stiff, and the zipper offers the extra support. This one would be hard to pull down to use the restroom (you can't pull it down, you'd HAVE to undo everything). They knew this and put in a zipper in the private area for bathroom usage. It's awkward to use the restroom this way and I felt like I was going to get the garment dirty but those fears were unfounded. It is awkward, but it works. I did NOT use the overall straps. They are removable.

Date of experience: December 12, 2025
Illinois
1 review
0 helpful votes
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Disappointed
December 22, 2025

Needing to return the bra as (you don't have my size) i purchase from you. I wrote to ask you for a return label. That was several days ago. Never hear back from you

Date of experience: December 12, 2025
Canada
1 review
0 helpful votes
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Shipping time was good.
December 22, 2025

The product quality is amazing. I am pleased and would encourage others to try this product. However the shipping is supposed to deliver to my door and not drop it in the lobby the management has a big not stimulating no delivery to be left in the lobby as its hazardous to members trying to gdt to their mailbox or being damage or stolen.

Date of experience: December 12, 2025
Alabama
1 review
0 helpful votes
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Not true to size
December 22, 2025

The material was not very well made. The crotch area was very loose and uncomfortable. I did not feel like it helped much when I put it on in hiding my bulky areas

Date of experience: December 12, 2025
Florida
1 review
0 helpful votes
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Happy Customer
December 22, 2025

I like my items the were fit perfectly, true to size I wore the bra and shaper and was very happy I got a lot of compliments.

Date of experience: December 12, 2025
Texas
1 review
0 helpful votes
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Great Prices
December 22, 2025
Updated review

Prices are affordable compared to others in the business. Website is easy to navigate and I loved the videos of real women and realistic bodies showing the items.

Date of experience: December 12, 2025

Easy to shop
December 7, 2025
Previous review

Easy to shop

Date of experience: November 26, 2025
Maryland
1 review
0 helpful votes
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Comfortable
December 22, 2025

I love the piece I already wore. I wear a size 2 bought a small extra small. This piece is all day comfortable. Everyone talked about how shapely I looked so amazing how comfortable it was to wear. Only downside was the compression is in the wrong place for me I have a short torso and need compression in my lower abdomen. The compression, although excellent, was in my upper abdomen around my ribs. Tried pulling it down but made my jeans look weird. Make some for shorter ppl or move the compression down made my shape look like I was pregnant and carrying the baby very low! Overall I love the collection and have purchased 8 pairs of them.

Date of experience: December 11, 2025
Georgia
1 review
0 helpful votes
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My normal size is XXL, so that's what I ordered. I couldn't get my fat ssa into it, unfortunately. Never worn.

Date of experience: December 12, 2025
Pennsylvania
1 review
0 helpful votes
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Worth the buy
December 22, 2025

I'm 5 foot, 163 pounds I ordered a large thinking I needed it but I had so much room at the bottom. My breast fit perfectly but where it fastened at between the legs was so much space I can fit a grapefruit there. So if you're my height I suggest you get a small or extra small.

Date of experience: December 12, 2025
Texas
1 review
0 helpful votes
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Love
December 22, 2025

Easy to order. Garments are exactly what o expected.

Date of experience: December 11, 2025
Illinois
1 review
0 helpful votes
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Great Quality
December 22, 2025
Updated review

I have always had a great experience. I ordered the wrong size and had no problem with the refund/exchange. Great company to order from.

Date of experience: December 11, 2025

The products has great quality.
December 10, 2025
Previous review

My experience with Shapelix is great. I live the quality and stays in place without crawling up my leg. Great products.

Date of experience: November 29, 2025