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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,791
value
44
quality
3,444
This company responds to reviews on average within 1 day

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36,916 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Easy to purchase difficult to return
December 24, 2025

I've never encountered a website where you try to return something and they make you talk to customer service before they actually give you a link for a return. Then after you submit your return request you need to wait for a return confirmation before they ship a label it's the most difficult process ever

Date of experience: December 13, 2025
Texas
1 review
0 helpful votes
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100% refund if not satisfied. Hmm
December 24, 2025

I ordered 3 items and one item did not properly fit. I reached out to learn of the return process for a refund only for that item. I was questioned and provided an alternative instead of a prompt explanation of how to return the item and receive my refund. If the company says 100 % return if not satisfied... why attempt to get me to keep the item and not refund my money. Make it make sense!

Date of experience: December 13, 2025
Mississippi
1 review
0 helpful votes
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Not for me
December 24, 2025

The size chart for each garment is inconsistent. I ordered several different types and sizes, and unfortunately, I was disappointed. All of the garments snatched my waist, but made my stomach look bigger than it is. Also, you can see the zipper or hooks through form fitted clothing…

Date of experience: December 13, 2025
Texas
1 review
0 helpful votes
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Fantastic bras!
December 23, 2025
Updated review

I received the order on December 6th, I ordered the AirSlim Underwire push-up and the Ocean Reborn T-shirt bras, one blue, one black. I love the softness and feel of the T-shirt bras and loved the colors of all them. I just happened to order all of them a little too small in size; I was not paying attention to the suggestions from viewers when it came to size fit of the bras. I will exchange them for a larger fit, but definitely will buy more later.

Date of experience: December 13, 2025

The process to look for what I need in the bras and...
December 11, 2025
Previous review

The process to look for what I need in the bras and bra size was very simple. I love the colors that I chose as well. I believe they will fit well and be comfortable too.

Date of experience: December 1, 2025
Colorado
1 review
0 helpful votes
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Sex compression
December 23, 2025

Compression and sexy do not go in the same sentence but Shapelxx really did it. Easy to get on which is a miracle in itself and provides good firm compression whether you just want to be smooth and tightened or you are recovering from plastic surgery surgery. This was a major winner and I showed my plastic surgeon about it. She was like that's what I will recommend.

Date of experience: December 13, 2025
New York
1 review
0 helpful votes
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I Love it
December 23, 2025
Updated review

It sucked in my stomach. Not too tight. Just perfect. I ordered for a medium. I just love it. I love how I feel in it. Makes me feel brand new lol. If you are not too sure about getting it. Get it, I assure you, you will love it. The material is very good too.

Date of experience: December 13, 2025

Smooth shopping experience
December 10, 2025
Previous review

Smooth shopping experience. Hopefully the item I ordered is out for delivery on time. I hope I like what I ordered too.

Date of experience: November 29, 2025
Maryland
1 review
0 helpful votes
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Love at first fit
December 23, 2025
Updated review

I have wanted to order for sometime now. I see all the satisfied customers. So i did it. During the recent sale. I purchased 3 items. I am very excited. Only tried on one item and I'm sold. Another satisfied customer.

Date of experience: December 13, 2025

Love
December 8, 2025
Previous review

Great Experience. Love

Date of experience: November 28, 2025
Texas
1 review
0 helpful votes
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Buy It!
December 23, 2025

I ordered 3 items. They arrived on time. Packaging was nice and professional. Everything fit perfectly. I was SNATCHED in all the right places. No rolling or adjustment after I put it on. Also, the quality is amazing. I will be purchasing more items.

Date of experience: December 13, 2025
New York
1 review
0 helpful votes
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Never knew
December 23, 2025
Updated review

I had never heard of Shapellx before, my daughter asked me to order a bra for her and sent me the information and link. It's arrived and I hope it is comfortable and that she likes it. (It's a Christmas present so she hasn't tried it on yet.)

Date of experience: December 13, 2025

Quick, easy ordering process, I hope item arrives on...
December 10, 2025
Previous review

Quick, easy ordering process, I hope item arrives on time and fits!

Date of experience: November 30, 2025
Maryland
1 review
0 helpful votes
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Waiting for return instructions
December 23, 2025

I contacted the company in reference to returning an item was told I would be emailed further instructions to return my item. I don't understand the lengthy wait period just to return an item. I honestly haven't opened the package, I haven't worn the item, I purchased it for a specific dress that I changed my mind about so I don't need the shape wear. PLEASE let me know the next steps to return my item!

Date of experience: December 13, 2025
Wisconsin
1 review
0 helpful votes
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First time customer
December 23, 2025
Updated review

The shape wear is very comfy and I am glad that I tried it out. My order was delivered in a timely manner as well. I will definitely order again.

Date of experience: December 13, 2025

Placing my order was easy and I like all of the different...
December 8, 2025
Previous review

Placing my order was easy and I like all of the different options that are available on this website for me to choose from.

Date of experience: November 27, 2025
Maryland
1 review
0 helpful votes
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It's seamless. Lightweight. I need help putting it on but that's ok! When it's on it's magic. It's comfortable and is useful.

Date of experience: December 13, 2025
Florida
1 review
0 helpful votes
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Complicated
December 23, 2025

I chose wrong gift/ too complicated to get a refund…. Probably will not order from you guys again, fast /easy to get my money tho

Date of experience: December 13, 2025
New Jersey
1 review
0 helpful votes
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I can't find the right size….
December 23, 2025

The product never fits… this time a brought a difference size much larger than t wear. Hopefully I don't have to give it away….

Date of experience: December 12, 2025
California
1 review
0 helpful votes
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Good customer service
December 23, 2025

The items arrived in a reasonable time. I needed to exchange them for other sizes. The customer service reps responded in a timely manner to get my exchange started. They use Happy Returns, which makes it very easy to return/exchange items.

Date of experience: December 12, 2025
California
1 review
0 helpful votes
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Amazing
December 23, 2025
Updated review

Shapellx shaper shorts are very high quality and give much needed support. I really enjoy the compression they give, they are everything I want and need in shape wear. I highly recommend.

Date of experience: December 12, 2025

Easy to navigate website and easy to place an order
December 11, 2025
Previous review

Easy to navigate website and easy to place an order. Thanks

Date of experience: November 30, 2025
New York
1 review
0 helpful votes
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Looks and feels great!
December 23, 2025

The product is well made and so comfy. The shaper underneath keeps everything intact and smooth. I love the length of it and the pockets are a perfect size. I love how the neckline accentuates my chest and the material os it is so soft.

Date of experience: December 12, 2025
Canada
1 review
0 helpful votes
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Product is wrong size
December 23, 2025
Updated review

According to your size guide this product should fit perfectly but I'm afraid it's one size too big I'd like an exchange since I filled the directions explicitly!

Date of experience: December 12, 2025

I had a hard time choosing hoping it will be ok
December 8, 2025
Previous review

I had a hard time choosing hoping it will be ok

Date of experience: November 27, 2025
Georgia
2 reviews
0 helpful votes
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Enjoying the products
December 23, 2025
Updated review

I got the body stocking. One had a hole in one of the seems and it was replaced right away for no cost to me. I wear them daily. Only detail that is challenging is using the toilet through the hole. It's not fat moose toe friendly :/

Date of experience: December 12, 2025

Easy experience
December 8, 2025
Previous review

Easy experience. Best options and best price

Date of experience: November 27, 2025
New York
1 review
0 helpful votes
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Package tampered with
December 23, 2025

I received my order but there seems to be an issue with the packaging and the item itself. The bag was split, as in with a knife or letter opener and the item shows signs of possible tampering: it has a slit that is almost cut and an indentation or scrape, as if it was handled improperly.

Date of experience: December 5, 2025