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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,796
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,247 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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I received my order I ordered 3 different ones. I trashed one it had been worn and had semin in the center. Some nasty $#*! wore it and then returned it.

Date of experience: December 20, 2025
North Carolina
1 review
0 helpful votes
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Terrible return & refund process!
December 30, 2025

I received my shape wear piece a little over a week ago, tried it on, did not like it and started the lengthiest process to requested a return label and refund. This process started a week ago involving an email to request a refund and waiting on a reply, and most recently completing the official request form on Wednesday, Dec 17th. I have yet to receive an emailed label. I have never dealt with a company whose return process was so difficult. This item was $80+ with shipping and after my return fees my refund will only be $60…. If I ever receive the label. No, I would not recommend ordering from this website again.

Date of experience: December 20, 2025
Florida
1 review
0 helpful votes
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Snatched
December 30, 2025

Bought my first shapellx with you guys and it lasted me for a long time.Now I need a new one.The results are brilliant. Snatches you in very well.

Date of experience: December 20, 2025
California
1 review
0 helpful votes
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Not happy with fit
December 30, 2025
Updated review

The advertisement looks
Very sleek n comfortable but it's very tight and not easy to put on as advertised. I am 5ft and went according to size chart the legs fit loose and I have a thick bottom would not pull over my butt passed my hips. It's very tight n uncomfortable.

Date of experience: December 20, 2025

Very easy!
December 18, 2025
Previous review

Very easy! I really enjoy how you accept Afterpay or Klarna

Date of experience: December 7, 2025
Colorado
1 review
0 helpful votes
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Returning
December 30, 2025

I hoped this would work but it does not. The straps dig into my shoulders and hurt and it kept rolling up on the bottom. It is not comfortable enough to even wear for a couple of hours.

Date of experience: December 19, 2025
Florida
1 review
0 helpful votes
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It's was almost a perfect fit.
December 30, 2025
Updated review

I live the material and the way it holds me together. Although im wider at the bottom and smaller in the chest. The cups were way too big. Im a 38C and it seems the cups were made for a bigger bust. If I were it, I'd have to probably put on a padded bra under it or cut the cups out, idk. But we'll see.

Date of experience: December 20, 2025

Purchased too small
December 18, 2025
Previous review

Purchase too small tummy control

Date of experience: December 7, 2025
New York
1 review
0 helpful votes
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Why is making a return so difficult?
December 30, 2025

Why is there return portal on their website? Why do I have to email someone? And then it's been over a week and still no answer. I followed the size chart EXACTLY and ordered two different bras in the same size, one sort of fit and the other was HUMONGOUS like it was ridiculous

Date of experience: December 19, 2025
Nevada
1 review
0 helpful votes
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Good experience
December 30, 2025

I received quality products and had great customer service when I needed to exchange! Packets were delivered very quickly within a week after purchase

Date of experience: December 19, 2025
Texas
1 review
0 helpful votes
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Garments defective zipper
December 30, 2025
Updated review

I ordered the BOOT-YEAH AirSlim® Open Bust Polka Dot Bodysuit. I've worn it, but the zipper keeps coming down and won't stay up. The zipper does not lock and comes halfway down, which is not expected. I want to replace it with the exact item. I was informed that I could not exchange it because it had been worn, but that's when the garment's defect revealed a malfunctioning zipper.

Date of experience: December 16, 2025

Too many codes to choose from
December 14, 2025
Previous review

Too many codes to choose from. I tried Dec20, BOGO

Date of experience: December 4, 2025
Kenya
1 review
0 helpful votes
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Received at the entrance door
December 29, 2025
Updated review

When they first came they didn't find me do they returned. When I reached to them I told them to call me when they are out for delivery

Date of experience: December 20, 2025

I didn't encounter challenges
December 14, 2025
Previous review

I didn't encounter challenges

Date of experience: December 4, 2025
New York
1 review
0 helpful votes
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Delivery process
December 29, 2025
Updated review

I am amazed at the product. But I am also amazed at how quickly my package came. Will definitely order again. And will also refer my friends.

Date of experience: December 19, 2025

Seamless
December 14, 2025
Previous review

Seamless. Did not have any issues navigating the site looking for this item.

Date of experience: December 4, 2025
Pennsylvania
1 review
0 helpful votes
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Not satisfied
December 29, 2025
Updated review

Hey there, I'm disappointed with my order because the bras that I purchased size Medium, don't fit my entire breast. They somehow pop out while I wear them. I had removed the tags because when I tried them on they seemed comfortable, but now after wearing them, I have been having a different experience. I was afraid to get a Large size because I assumed it would be too big.

Date of experience: December 19, 2025

The videos on the side of every page were overwhelming
December 12, 2025
Previous review

The videos on the side of every page were overwhelming.

Date of experience: December 1, 2025
Nevada
1 review
0 helpful votes
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Loyal customer
December 29, 2025
Updated review

I can't express enough how solid this company is when it comes to quality of shapewear! I am never disappointed with any pieces I buy with them. I have been purchasing shapewear from them for more than 5 years and they will continue to be my absolute go to!

Date of experience: December 19, 2025

Excellent shapewear!
December 14, 2025
Previous review

They have every level of compression that gets the job done!

Date of experience: December 3, 2025
Virginia
1 review
0 helpful votes
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Return process has too many steps
December 29, 2025

I received the items and they are not what was expected and I'm going through the return process and it's taking multiple steps for this to be completed.

Date of experience: December 19, 2025
Virginia
1 review
0 helpful votes
Follow Angela M.
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Due to the first item I received, which was nothing like your advertisement. I am a size 12, and that item fits a person size 2 or 3. Your customer svc rep is trying to rectify the issue with a gift card instead of returning my money. I am going to try it one my time, let's see if the 2nd item is false advertisement as well. Hopefully not, at which time I will then upgrade your rating.

Date of experience: December 19, 2025
Illinois
1 review
0 helpful votes
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Good quality
December 29, 2025

This is my first time ordering an outfit with some clothes, but I have ordered shapewear from you before... I'm excited about trying out the jumpsuit and the shapewear. I've never had this kind before...

Date of experience: December 19, 2025
South Carolina
1 review
0 helpful votes
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Fits perfectly
December 29, 2025

I love the way it holds me in, perfect fit. I also love the fact that it's like leggings and you can't see it under my clothes

Date of experience: December 19, 2025
Georgia
1 review
0 helpful votes
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I ordered the wrong size and I was able to exchange my items with no hassle. Luna from customer service was amazing in helping me with this process, thank you!

Date of experience: December 19, 2025
Louisiana
1 review
0 helpful votes
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Amazing fit
December 29, 2025
Updated review

Your shapewear was great and I ordered two more. Thank you for making shapewear for plus size women up to 6X. I already recommended your shapellx to others.

Date of experience: December 19, 2025

I enjoyed all the plus sizes that are available
December 17, 2025
Previous review

I enjoyed all the plus sizes that are available

Date of experience: December 6, 2025
California
1 review
0 helpful votes
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The best Faja
December 29, 2025

I searched high and low for a good faja. Went through three brands when chat gpt pointed me to the light. When I made my purchase chat gpt said it is the best Faja on the market overall and it did not disappoint! So happy with my purchase! I don't look like a bloated whale 🐋 I look shapely thanks to my amazing faja

Date of experience: December 18, 2025