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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
0 helpful votes
Follow Paul L.
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Excellent service
July 6, 2018

Fast delivery, good price and excellent product... this is the second Tolley jack I've brought from SGS, the other one A 3 tonne jack been excellent, so when I needed to replace my smaller 2 tonne jack I ordered a low profile one from them and I am well please with it.

Date of experience: July 5, 2018
GB
1 review
0 helpful votes
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Quality stays at a competitive price. Good communication and quick delivery. Unfortunately I need another pair so I will be a returning customer very shortly!

Date of experience: July 5, 2018
GB
1 review
0 helpful votes
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Good website fast delivery and good instructions fitted in 10 minutes with no problem thank you very much no more headache when opening the tailgate

Date of experience: July 5, 2018
GB
1 review
0 helpful votes
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Very good company
July 5, 2018

This order was the 3 or 4th from sgs, communication very good via email when item was ordered and dispatched, could easily track the item via the links provided, its a pity not all companies are like this.

Date of experience: July 5, 2018
GB
1 review
0 helpful votes
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We have just started to buy some products from SGS Engineering and, we are very satisfied with the quality and fast delivery service!
We can highly recommend this Company!

Roland Stow
Jap MotorSport UK

Date of experience: July 5, 2018
GB
1 review
0 helpful votes
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I have purchased several items from SGS and have never been disappointed. All my purchases have arrived in good time and continue to give me reliable service.

Date of experience: July 4, 2018
GB
1 review
0 helpful votes
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Petrol strimmer
July 4, 2018

Great customer service very quick delivery & great follow up I will be using Sgs again no probs ordered the goods on sun afternoon and goods arrived by Tuesday lunch. I will be recommending to my family & friends

Date of experience: July 4, 2018
GB
1 review
0 helpful votes
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I have made 2 purchases from SGS. The first was a small, portable compressor and more recently a petrol strimmer/brushcutter.
On both occasions the service and delivery have been second to none. Highly delighted with my purchases from a company that sells quality products

Date of experience: July 4, 2018
GB
1 review
0 helpful votes
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Excellent Service
July 4, 2018

Made a recent purchase. So easy, quick and efficient with very competitive pricing and delivery very prompt too. Would happily recommend.

Date of experience: July 4, 2018
Portugal
1 review
0 helpful votes
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I purchased an air compressor recently from SGS engineering and I was impressed by how they managed my changing delivery requirements. Furthermore, how I received relevant and reassuring communication which was valued whilst I was out of the country. So, thanks Georgina and rest of the SGS team for the great customer service.

Date of experience: July 3, 2018
GB
1 review
0 helpful votes
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Heki 2 gas struts
July 4, 2018

Ordered 2 new gas struts for heki 2 roof light, Delivery was excellent and very well protected, As others have said they fitted exactly as they should only problem was the spring loaded cap to one strut was reluctant to come off and when it did it shot across the garden never to be seen again, my fault! If it happens to you these can be obtained on e- bay
Will use again if I need too.

Date of experience: July 3, 2018
GB
1 review
0 helpful votes
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Excellent
July 4, 2018

Excellent product. This SGS strimmer 52CC engine, excellent service, I would consider buying from this company in the future.

Date of experience: July 3, 2018
GB
1 review
0 helpful votes
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Perfect
July 4, 2018

Thank you for your help a great company.
Great products great team really impressive.
Respectfully Jason Morrison.
Show quoted text

Date of experience: July 3, 2018
Germany
1 review
0 helpful votes
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Gas struts
July 3, 2018

Brought 2 gas struts for my caravan roof light. These came and are excellent. Fitted perfect. Would recommend very good company.

Date of experience: July 2, 2018
GB
1 review
0 helpful votes
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The service I got was excellent. I had a bit of trouble buying on line as the number of items in my basket added to (at one time 11) but one phone

The service I got was excellent. I had a bit of trouble buying on line as the number of items kept being added to. (at one time 11!)but one phone call put that to rights. The strimmer arrived next day, as promised and the delivery driver was most helpful. I would certainly use this company again if I needed something in their line.

Cal llput that to rights.

Date of experience: July 2, 2018
GB
1 review
0 helpful votes
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I was given excellent advice and received a very good service. I wouldnt hesitate to purchase from this company in the future.

Date of experience: July 2, 2018
GB
1 review
0 helpful votes
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Loved the information given to decide which bushcutter to buy Made right choice Field looking good Easy to use easy to start

Date of experience: July 2, 2018
GB
1 review
0 helpful votes
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I am a professional Gardener and use the 'Easy Lift Harness' for hedge cutting. It uses a gas strut. When the original one broke, I went online and ordered one from SGS. It was very straightforward to enter all the required specifications, the price was less than the OEM item, which are unavailable in any case, and the delivery was very quick, enabling me to use the equipment in my business much sooner than expected. An excellent service.

Date of experience: July 2, 2018
GB
1 review
0 helpful votes
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SGS
July 2, 2018

Bought a petrol Strimmer from SGS arrived prompt, haven't had the chance to use it yet but it looks great.

Date of experience: July 2, 2018
GB
1 review
0 helpful votes
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I ordered my Caravan Locker Gas Strut for my 13 year old caravan, on Wednesday afternoon. It was delivered on Friday afternoon and I fitted it in minutes. Well done SGS.

Date of experience: July 1, 2018